Dragon Nest News

Game service has resumed at 4:25 (PDT) / 7:25 (PDT)


Happy Gaming with new loading images and start video clip!



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Dear heroes,




The patch time has been extended by ONE HOUR.

The expected resume time is at 05:00HRS (PDT) / 8:00HRS (EDT).





We are sorry for the extended maintenance time, and we will bring the server up as soon as possible. 

Thank you so much for your patience and cooperation.





EYEDENTITY GAMES


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Dear Heroes,



There will be a Game Patch on July 8th, 2020 starting from 23:00HRS (PDT) / 02:00HRS (EDT).



During the maintenance, heroes will not able to connect to the game and including steam users and are expected to be resumed by 04:00HRS (PDT) / 07:00HRS (EDT).



We strongly recommend that you log out of the game before the stipulated time to avoid any item loss.



Thank you.

Game service has resumed at 1:43 (PDT) / 4:43 (EDT).

Don't forget! Conversion Special Armour box is back with this maintenance!

Happy gaming! =)

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Dear Heroes,



There will be scheduled service maintenance on 1st July 2020, starting from 23:00HRS (PDT) / 02:00HRS (EDT).



During the maintenance, heroes will not be able to connect to the game including steam users, and are expected to be resumed by 03:00HRS (PDT) / 06:00HRS (EDT).



We strongly recommend that you log out of the game before the stipulated time to avoid any item loss.



Best,

EYEDENTITY GAMES

Game service has resumed at 2:45 (PDT) / 5:45 (EDT).



Happy gaming!



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Dear Heroes,



There will be scheduled service maintenance on 24th June 2020, starting from 23:00HRS (PDT) / 02:00HRS (EDT).

During the maintenance, heroes will not be able to connect to the game including steam users, and are expected to be resumed by 03:00HRS (PDT) / 06:00HRS (EDT).


We strongly recommend that you log out of the game before the stipulated time to avoid any item loss.



Best,

EYEDENTITY GAMES

Dear heroes,


Our team confirmed that the unstable network caused an abnormal game termination around 22:46 PM (PDT) 21st June and we sincerely apologize for this issue.



Currently, our team is checking the specific reason and we will share the reason when it reveals clearly.


We'd like to deliver some compensated items as below for heroes who may have experienced this inconvenience.









[Compensation Item List]





FTG Recovery Potion (1500, 7days) (1)

Magnifying Glass (10)

Magic Wand (5)







-The item will be delivered on 22nd June at 1:30 AM (PDT) and can be collectible until 29th June 23:59 PM (PDT).

-The item will be delivered on an account basis and above 45 characters can receive them.

-Only characters from created prior to this distribution can receive the above compensation.

-Unclaimed/Expired/Deleted items can't be reimbursed for any reason.









Moreover, for inquiries about item loss and non-receivable items caused by this disconnection issue from 22:46 to 22:47 on the 21st of June, please submit a 1:1 inquiry with a screenshot or video attached until 23rd June 23:59 PM (PDT). Our team will review and offer compensation after checking the in-game log.



▶1:1Inquiry Report: https://us.dragonnest.com/support/request











Once again, we deeply apologize for this issue and kindly ask your understanding.


Regards,

EYEDENTITY GAMES

Game service has resumed at 01:54 (PDT) / 04:54(EDT).



Happy gaming!
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Dear Heroes,



There will be scheduled service maintenance on 17th June 2020, starting from 23:00HRS (PDT) / 02:00HRS (EDT).


During the maintenance, heroes will not be able to connect to the game including steam users, and are expected to be resumed by 03:00HRS (PDT) / 06:00HRS (EDT).


We strongly recommend that you log out of the game before the stipulated time to avoid any item loss.



Best,

EYEDENTITY GAMES