1. Soulworker
  2. News

Soulworker News

[Notice] Temporal Closing Notice on Customer Center



Hello, this is an announcement from SoulWorker.
With the upcoming traditional holiday in South Korea, we are here to inform you that answers for your submissions will be delayed for a couple of days.

SoulWorker Team will try to provide a better quality of service after the period mentioned above and sincerely apologize for this inconvenience.

Submissions will still be informed to our Customer Center, and answers to your inquiries will be delivered sequentially.

[Details]
- Date: 2023/1/21 ~ 2023/1/24
- Service Available: 2023/1/25 01:00 (GMT)

We always highly appreciate our users’ understanding and patience and will try to ensure a fair environment for your gameplay.

Thank you.

[Notice] Game Client Patch (Finished)



Hello, this is an announcement from SoulWorker.

We have internally found some in-game issues
and have ALREADY fixed them with Game Client Bug Fix Patch.

▶ Please restart our game again to Update. (Exit Game → Access the game again)

SoulWorker will try to provide a better service for our users.

Thank you.

[Notice] In-game Known Issues



Hello, this is an announcement from SoulWorker.
We have internally found several in-game issues after January 19th Update.

Further details are as follows:

[Issue]
▶ Equip ‘Possession Equalizer [Snow Flower] PKG (Dhana)’ → Some Skill Objects / Skill Effects Not Properly Appeared.
▶ Transmission - Akashic Record [Rate UP - Lucy] Banner - Spelling Mistake (Chinese)

[Fix]
Those Issues have ALREADY been fixed.
Please restart our game again. (Exit the game and Access the game again)

We sincerely apologize for this inconvenience,
and SoulWorker will try to provide a better service for our users.

Thank you.

[Notice] Server Hot fix



Hello, this is SoulWorker Operation Team.

There will be a Hot-fix on our server.
No maintenance will be required, and please be notified that log-in process will not be temporally able for a couple of minutes.

[Time Estimated]
- 09:15 ~ 09:20 (GMT)

We apologize for this inconvenience.

Thank you.

[Maintenance] Regular Maintenance on January 19th (Extended) (Finished)



Hello, this is an announcement from SoulWorker.
We are here to inform you that regular maintenance will be conducted to provide a better quality of service.

◆ Maintenance Announcement
* Date: Thursday, January 19th
* Duration: Approx. 5hrs 10min 7hrs 10min 7hrs 40min



Time zone

From

To



GMT

January 19th 00:50

January 19th 06:00 08:00 08:30



PST

January 18th 16:50

January 18th 22:00 19th 00:00 00:30



KST

January 19th 09:50

January 19th 15:00 17:00 17:30



* Contents: Server Optimization and Future Updates
* Rewards: Gruton Coins x2,000, Mats x6, Super High-Dose Vitamins Z x6, Energy Converters x4, Unified TERA Brooch Cube (Possession) x1
* "[LIMITED] SoulWorker PLUS [1D]" item will be provided ONLY for Accounts with SoulWorker PLUS currently activated.

※ Maintenance Rewards will be available before the following hours:



Time zone

Before



GMT

January 20th 01:00



PST

January 19th 17:00



KST

January 20th 10:00



※ Log-in or access to SoulWorker is unavailable during maintenance. So please make sure to log-out in a safe environment to ensure nothing happens to your account during this time.

For further details, please refer to the STEAM Update Announcement.

We will try our best to return your love and support by providing the best service.

Thank you.