Soulworker News

Hello, this is an announcement from SoulWorker.

We have checked that some packages have not been clearly given out and addressed these issues in our official Steam Announcement.
We internally investigated New User Package issues since some packages are not appropriately distributed. We have addressed these issues in our official Steam Announcement.
However, we still got reports from users receiving the New User Package without costume box to request a re-gift.
Those 3 New User Packages are given to New Players as special gratitude of Global Service Expansion.
Please be notified that current SoulWorker users are not qualified for these packages.
All Packages will be separately given to Rosca & Tenebris' new users joined (May 13th~ 27th) only and delivered altogether after the regular maintenance.

[Eligibility]

- Any SoulWorker users who have not received New User Packages
※ Unable to receive New User Packages
※ Any related request for a Refund is not acceptable for this case.
※ Rewards of New User Packages get differentiated based on the Date you create the first character; Additional measures are not applied.

(Example)
1. Create a SoulWorker account after November 2020
-> Being qualified for the New User Package I
2. Create a SoulWorker account from May 13th ~ to June 10th, 2021
-> Being qualified for All 3 New User Packages
3. Create a SoulWorker account after June 10th, 2021
-> Being qualified for the New User Package I

[Date]
All packages will be delivered all at once after the maintenance.
We always try to return your love and supports by providing the best service we capable of.
Thank you.

Hello, this is GM Ephnel.

Moo~ Milkcow Outfit Costumes will be taking off.
Make sure you stay tuned with us!

※ Purchase of this item is not currently available.

Hello, this is an announcement from SoulWorker.
We make strong restrictions for all violations against our Terms of Use/Services.
There have been some cases of reported bug abuses and the Operation Team has internally investigated & confirmed all bug-abusing accounts.
Restrictions for those accounts are as follows:

[Restrictions for Account]
Number of Accounts abused bug to receive New User Packages for multiple times: Total 26

[Character Name]
天*****
緋*****
黑*****
k*****
玖*****
玖*****
羽*****
哈*****了
夢*****
A*****ye
偽*****
世*****
鐮*****
刀*****
K*****
救*****
命*****
孤*****
夢*****
紫*****
御*****
銀*****
A*****a
東*****
J*****o
M*****n

[Restrictions]

Bug abuses - Account Suspension for 30 days / All items abused from the bug will be reclaimed.
To ensure your fair gameplay, SoulWorker always try to provide the best service we capable of.

Thank you.

Hello, this is SoulWorker Operation Team.
The server will be temporally rebooted approximately 5 minutes.
It will be conducted without any maintenance, and the contents will automatically be downloaded.
The details are as follows:

[Hot Fixes]
- Log- in access authentication

[Time]
- GMT : 10:30
- PST : 03:30
- KST : 19:30

※ It will be inacccessible for approx. 3 min.

We apologize for this inconvenience and try to provide better environment for gameplay.
Thank you.

Hello, this is an announcement from SoulWorker.

The announcement has been modified to add explanation.
Please refer to the announcement of the link below.

https://store.steampowered.com/news/app/1377580/view/3012324802824787748

It has come to our attention that some Costume Boxes All 3 New User Packages have not been given out. We will be addressing these issues in the scheduled maintenance and will provide users who have not yet been able to receive Costume Boxes All 3 New User Packages.
We apologize for this inconvenience.

[Eligibility]
- The gifts will be provided to all SoulWorker users who have not received our Costume Boxes New User Packages previously.
※ Users who have already received the Costume Boxes New User Packages before are not being qualified for this Re-Gift Event.
※ Users who have already purchased the same costume cannot request a refund

[Date]
- All Costume Boxes All 3 New User Packages will be delivered altogether after the scheduled maintenance.

We will always try to return your love and support by providing the best service we can.

Thank you.