VEILED EXPERTS News

Hello from the VEILED EXPERTS Team!

Maintenance is scheduled according to ensure stable service.

[h3]Maintenance schedule
[/h3]- PDT 5/23 18:00 ~ 22:00
- KST 5/24 10:00 ~ 14:00

[h3]During maintenance
[/h3]- Game will be down
- The website will be down
- The companion app will be down

[h3]Maintenance details
[/h3]- Game server stabilization
- Maintenance work for the website system
- Maintenance work for the companion app system

※ Please understand that the maintenance schedule and details are subject to change depending on the circumstances. We'll promptly announce any changes as they happen.
※ Please exit the game before maintenance starts to ensure that your gameplay data is securely stored.


We will continue to work hard to provide a smooth service.

Thank you.

Greetings Agents!


We would like to announce the counter-action executed for the violations in the game after the early access.


We have been evaluating and investigating every suspicious game play with the most advanced monitoring environment
to prevent any type of violation of the game since the start of early access.


The list below shows the accounts that are restricted to play the game from the result of our investigation.

-----------------------------------------------------------------------------------------------

(2023-06-23 02:35 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps [/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 343 accounts
- Devices blocked: 86 devices


[h3]■ The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 130 accounts


-----------------------------------------------------------------------------------------------

(2023-06-13 03:40 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps [/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 19 accounts
- Devices blocked: 3 devices


[h3]■ The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 8 accounts


-----------------------------------------------------------------------------------------------

(2023-06-12 02:30 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps [/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 62 accounts
- Devices blocked: 95 devices


[h3]■ The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 24 accounts


-----------------------------------------------------------------------------------------------
(2023-06-09 03:45 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps [/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 31 accounts
- Devices blocked: 2 devices


[h3]■ The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 20 accounts


-----------------------------------------------------------------------------------------------
(2023-06-08 03:45 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps [/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 21 accounts
- Devices blocked: 1 devices


[h3]■ The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 4 accounts


-----------------------------------------------------------------------------------------------
(2023-06-07 03:00 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps [/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 33 accounts
- Devices blocked: 0 devices


[h3]■ The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 11 accounts


-----------------------------------------------------------------------------------------------
(2023-06-05 19:00 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps [/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 56 accounts
- Devices blocked: 59 devices


[h3]■ The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 21 accounts


-----------------------------------------------------------------------------------------------
(2023-06-04 20:00 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps [/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 15 accounts
- Devices blocked: 1 devices


[h3]■ The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 14 accounts


-----------------------------------------------------------------------------------------------
(2023-06-03 18:30 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps [/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 30 accounts
- Devices blocked: 2 devices


[h3]■ The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 71 accounts

-----------------------------------------------------------------------------------------------

(2023-06-02 18:30 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps [/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 94 accounts
- Devices blocked: 64 devices


[h3]■ The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 7 accounts

-----------------------------------------------------------------------------------------------

(2023-06-01 22:15 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps [/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 57 accounts
- Devices blocked: 2 devices


[h3]■ The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 2 accounts

-----------------------------------------------------------------------------------------------

(2023-05-31 23:15 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps [/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 13 accounts
- Devices blocked: 13 devices


[h3]■ The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 3 accounts

-----------------------------------------------------------------------------------------------

(2023-05-31 03:50 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps [/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 228 accounts
- Devices blocked: 8 devices


[h3]■ The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 45 accounts

-----------------------------------------------------------------------------------------------

(2023-05-26 23:00 PDT)
[h3]■ The accounts restricted for using unauthorized programs or apps
[/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 399 accounts
- Devices blocked: 43 devices



[h3]■ The accounts detected for abnormal/suspicious activity in the game
[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 47 accounts


--------------------------------------------------------------------------------------
[h3]■ The accounts restricted for using unauthorized programs or apps
[/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 155 accounts
- Devices blocked: 324 devices



[h3]■ The accounts detected for abnormal/suspicious activity in the game
[/h3]
- Restriction status : Access denied / Accounts restricted for 30 days
- The list of restricted accounts : 65 accounts



We will continue the watch to preserve the very just game environment and
will not tolerate any type of violations in the game.


For the further news, please wait for the next announcement.


Thank you.

Greetings Agents !

The '23 PRE-SEASON for Ranked (Solo) & (Squad) match has begun.

Solo can only be matched with 1 person solo queue,
Squads can be matched with 2/3/5 players queue.

Currently, the number of requests for 2player party matches in Ranked match (Squads) takes more than double the number of requests for 3player party matches.

The waiting time for 2player party has become significantly longer.

Proceeding match making with 3players party while using the "Find party" system will result in a faster match making.

We will continue to monitor and modify the system to provide a pleasant match making experience.

Thank you.

Hello, Agents!

We'd like to update you on the issues we have found during the Early Access.
We'll keep you posted on any new issues and fixes we find through this announcement.


[h3]# Bug fixes In-Progress[/h3]
ㆍ We are fixing an issue where the sanction type and duration are incorrectly displayed in the disposition results message for chat sanctions.

> Cases that show "730119 days sanctioned" are cases where a duration chat sanction was applied, not an access sanction.
> Due to the incorrect display of sanction type and duration, we've temporarily prevented chat sanctions from sending out any notification messages.
> We have also deleted all incorrectly sent messages (direct messages), and will resume the chat sanction notification after the message system is corrected.



[h3]# Fixed[/h3]
ㆍ An issue of match making system malfunction
ㆍ An occasional black screen issue after match making is completed
ㆍ An issue of scoreboard not displayed properly
ㆍAn issue of the certain items from previous test participants not displayed properly in the loadout
(The items have given out to the message box in the game.)
ㆍRita - There is an issue of "Beat eater mask" not displayed properly when equipped.
ㆍ Fixed the condition issue of completing early access mission (installing VX Companion App) not applied as "mission count +1"
ㆍ Improved the hit box check for melee attacks against height on terrain with step gaps
ㆍ Taking a rolling action while respawn invincibility during team death match no longer wears off the invincibility status, even if a lepton effect occurs.
ㆍ Now a popup menu appears when entering the lobby after deserting a game for the first time
ㆍ The condition of penalty for leaving a game not on purpose, has been modified delicately.
ㆍ The system performance has been improved.

💡※ 5/24(Wed) patch
ㆍ Fixed an issue where Jack’s armor plate was being added unintentionally.
ㆍ Typing "." in the coin request and item giveaway popup window is now disabled.
ㆍ Fixed an error in the custom match scene where the UI window could not be closed if the friends list is open.
ㆍ Enhancing quantity of the throwables is effective immediately after purchases by completing Armory level 3 upgrade.
ㆍ ADR information for each agent in the datalab has been calibrated from damage average per match to damage average per round

💡※ 5/31(Thu) patch
ㆍ Fixed map collision volumes to prevent unmovable areas in some parts of the ALTA CITY map.
ㆍ Fixed the issue of teleporting onto containers when exploding inside a container truck on the KOREA TOWN map.
ㆍ Fixed the game count determination for participation in the ranked match to only apply to games that have been completed matching after the end of a normal round.
> Fixed an issue that caused games to be counted even if they were disqualified from participating in a ranked match.
ㆍ Fixed an issue that caused the throwing weapon still holding in the hand of player after completing a long jump while performing a quick throw using the throwing weapon's G key.
> Changed to hold the previous weapon in the hand of the player after the throwing.
ㆍ Fixed an issue where an ally performs rolling and shooting action while in an incapacitated state would cause the revive action to be canceled during the revive timing.
ㆍ Fixed an issue where dying while sliding would not reset the camera position on subsequent respawns.
ㆍ Fixed teleporting over containers in the KOREA TOWN level container truck.
ㆍ Fixed an issue where team upgrade effects from the market would not apply to the backfilled characters.
ㆍ Fixed an issue where setting the minimap position to the bottom right could cause part of the inventory to be blocked when displaying calling cards, which caused the feature unusable.
ㆍ Fixed an issue where the game would not start if the window was minimized after clicking the "Start Custom Match game" button.
ㆍ Now the scanbow's scanning effect will not be triggered even if the bow was charged and shot at the very end of market time.

💡※ 6/6(Tue) 22:00, PDT
ㆍ An issue of "Early Access Friend Invite Event" which players do not receive the "Sukajan" skin, even completing the event task.

💡※ 6/8(Thu) patch
ㆍ Fixed an issue where consumables could be used while not walking through certain controls.
ㆍ Fixed an issue where melee weapons would not destroy objects.
ㆍ Fixed an issue where CQC could be initiated to the characters on the other side of iron pans.
ㆍ Fixed some untranslated wording in the game.
ㆍ Fixed an issue where the amount of ammo awarded in custom ranked match play was given as the same amount in casual match
ㆍ Fixed an issue where players who were knockdown while strafing and aiming with the strafe/aim key setting to hold would not be able to control the key after being revived.
ㆍ Fixed an issue where using an armor plate (or bandage) while in stealth and then leaving stealth would allow players to use them while running.

💡※ 6/15(Thu) Patch
ㆍ Fixed a bug where RP drops in the Record were not applied if you didn't play ranked matches
→ Fixed an issue where RP drops would be applied but not reflected in the Record Book after a period of inactivity.
→ From now on, if a player doesn't play ranked matches for a long period of time, the rank will change due to RP reduction.
※ RP will be reduced by 50 per day for 7 days or more of inactivity in ranked match (solo/squad separately).
ㆍ Fixed an issue with the mouse cursor in the nickname input window (English only).
ㆍ Fixed in-game announcements not updating when a running game is minimized.
ㆍ Fixed an issue where some messages would not be displayed if you received more than a certain number of messages in your inbox.
ㆍ Fixed melee attacks not dealing damage from a certain height in certain locations.
ㆍ Fixed a bug where characters would be teleported if they became knockdown while parkouring/climbing.
ㆍ Fixed a bug in the entrance to the basement of the “DERAILED” Site C building where characters would walk while seated when entering by rolling.
ㆍ Fixed an issue where only the party leader would enter the game when canceling a match immediately after entering the game at a party state.
ㆍ Fixed an issue where crashing while loading a game with a party status would not result in leaving the party properly.
ㆍ Fixed an issue where using the cinematic view (headcam) as an observer would result in the character view pointing at the sky.
ㆍ Fixed an issue where the UI would not display 20 seconds before the remaining time after entering overtime in Team Deathmatch mode.

💡※ 6/15(Thu) Added Patch (6/14 22:57 PDT)
ㆍ Parties get dismissed when a match ends after playing in a party

💡※ 6/22(Thu) Patch
ㆍ Fixed an issue that caused the gauge to display the results of previous battles after playing casual, ranked, shooting range, and AI match.
ㆍ Coins are no longer awarded for UPS kill assist.
ㆍ Fixed an issue in which the leptons were not saved when setting leptons on the lepton page and exiting with the ESC key.
ㆍ Fixed an issue where the icons for some seed plant zones were not displayed correctly on the in-game status board and mini-map.
ㆍ Fixed an issue where items held in inventory would occasionally be unable to be picked up when dropped near an item box.
ㆍ Fixed an issue that caused the scan UI to be absent with Jack's signature action when detected by Soy’s drone scan under certain circumstances.
ㆍ Fixed an issue that disabling scanning feature when shooting with the scan bow as soon as open or close a door.
ㆍ Fixed an issue with incorrect weapon damage in the shooting range.
ㆍ Fixed an issue where characters would sometimes respawn in mid-air when starting a game with a backfill.
ㆍ Fixed an issue where attacking a UPS tactical Item after using Lily Rose’s signature action would result in coins being awarded equally for the damage.
ㆍ Fixed an issue where changing the lepton preset in the agent selection menu after backfilling would not apply the lepton to the changed preset.
ㆍ Fixed an issue of lepton notification tips being displayed incorrectly after entering the shooting range.


Thank you.

Greetings Agents !

The scheduled maintenance is completed at 00:00AM 5/19(Fri) [PDT]

The delay issue in the match making has also been resolved.
The game service is available from now on.
For the inconvenience, there will be a compensation delivered to the message box in the game as below.


# Compensation details
- For every player who access the game until 07:59 AM [PDT] 5/19(Fri),
'Hardness' weapon skin item will be delivered to the message box in the game.


- The delivery of compensation will be completed within 5/20(Sat).

A deep apology again to everyone for the inconvenience.

Thank you