VEILED EXPERTS News

Hello, agents from around the world.

We regret to inform you that we experienced server instability on 10/20 at 10:36 PDT.
Our team is currently investigating the issue, and any updates will be added to the top of this post.

Thank you for your patience, and we sincerely apologize
for any inconvenience this issue may have caused.

Hello, agents from around the world.


Here is the result announcement of the Abnormal Player Enforcement.


[h3]Response summary[/h3]

- Game bans based on security program detection cases such as changing game data or using unauthorized Programs

- Game bans based on Match log analysis & abnormal log detection cases

- Game bans based on the match monitoring & report history investigation of Abnormal play behaviors


VX is continuing to respond with various analytics and logic enhancements.
VX will continue to do the best to provide a pleasant and fair gaming environment.


Please see below for the detailed enforcement results.
Thank you.


[hr][/hr]
[h3]Enforcement period[/h3]
10/16 00:00 ~ 10/19 23:59 KST
10/15 08:00 ~ 10/19 07:59 PDT


[h3]The accounts restricted for using unauthorized programs or apps[/h3]
- Restriction status : Access denied / Accounts restricted permanently
- The list of restricted accounts : 4 accounts



[h3]The accounts detected for abnormal/suspicious activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 90 days
- The list of restricted accounts : 27 accounts



[h3]The accounts detected for abnormal play activity in the game[/h3]
- Restriction status : Access denied / Accounts restricted for 3 days
- The list of restricted accounts : 3 accounts

Hello, agents from around the world.


We would like to inform you of the updates on October 19th (Thursday), 2023.




■ Game information update

• Agent information update (Luna/Nicki/Young sik/Simon)
  
• Media information update (E-ster and the seasonal trailer)
  

[h3]1. Seasonal Courtesy Ratings reset[/h3]

■ The Courtesy Ratings are reset along with new season

[h3]2. Agents Balancing[/h3]

■ Some agents' unique abilities and signatures have been re-balanced.


[h3]3. Game system changes[/h3]

■ Enhanced the response to "Inactivity(Away from the game)" status

• As with Casual Bomb Defusal, in Bomb Defusal Mode (Ranked match), players will be forced to move to the lobby if they are unoccupied and will be subject to matching penalties.
  

[h3]4. Map Balance Changes[/h3]

■ Adjusted respawn locations for Offense/defense balance on Viva Station maps in Team Deathmatch mode.

[h3]5. Game improvements & bug fixes[/h3]

■ BattlePass UI notification improvements

• Improved subscription status and available item notifications for Battle Passes in the game lobby.
  

■ Improved mode selection logic

• Changed logic to allow matching to proceed simultaneously with mode menu selection in the lobby.
  

■ Improved calling card acquisition process

• Improved the popup for Calling Card rewards after completing a Calling Card mission.
  

■ Fixed an issue where the number of tokens earned in the Battle Pass status would not update in real-time.


Thank you.

Hello, agents from around the world.


Following the October 12 update to the BattlEye service, 
here is a workaround for issues the players may be experiencing while playing the game.


[h2]⚠ BattlEye service initialization failed. Driver Load Error (1275)[/h2]



This is a known issue for Windows 11 users, and can be temporarily fixed with the workaround below.


[h2]⚠ After the BattleEye service was applied, the game became laggy.[/h2]

Some programs influenced by the BattlEye service may affect gameplay.

If a player has banking and financial security programs such as keyboard protection, etc. running, the game may slow down, so please run the game after exiting.


[h2]⚠ After the BattleEye service is applied, crashing occurs.[/h2]

Please update your BattleEye program to the latest version.




Thank you.

Hello, agents from around the world.


We'll announce the VX maintenance schedule in advance, please be advised for game play.


[h3]▶ Maintenance schedule[/h3]
- PDT 10/18 18:00 ~ 22:00
- KST 10/19 10:00 ~ 14:00


[h3]▶ During maintenance[/h3]
- Game will be down
- The website will be down
- The companion app will be down


[h3]▶ Maintenance details[/h3]
- Game server stabilization
- Maintenance work for the website system
- Maintenance work for the companion app system


※ Please understand that the maintenance schedule and details are subject to change depending on the circumstances. We'll promptly announce any changes as they happen.

※ Please exit the game before maintenance starts to ensure that your gameplay data is securely stored.


We will continue to work hard to provide a smooth service.
Thank you.