[Updated September 2] Hi Maplers, this compensation was replaced with the newly updated plan. Please check the
updated compensation plan here.
Hi Maplers,
We're aware of the recent community concerns about the issue with the Surprise Style Boxes (SSBs) containing gender-locked items. As we complete our review of this issue, we would like to share the details of what we have discussed.
First, we would like to express our sincere apologies concerning how items can be obtained from these SSB items. We acknowledge that there was an issue where Zero characters were not able to obtain some gender-locked items listed. They, having both Alpha and Beta, should have been able to obtain either gender-locked items depending on which gender is active during the time the box is opened. However, they were only able to obtain male and unisex items up until our v.225 game patch update.
Also, there was an issue with the way the SSB rates were published on our
website which caused confusion about how the items were given depending on the gender of your character.
To better clarify the circumstances, our SSB rates pages currently indicate that all items have an equal chance of being obtained, but the way the percentage rates were displayed was misleading because it shows each gender-locked item as having an equal chance of redemption each time the box was opened, even though it was not feasible for male characters to receive the female equivalent item and vice versa. This means that there was a shared chance of obtaining
either a male or female item (depending on what gender you are opening the boxes with) instead of having equal chances of obtaining
each gendered item from the list.
As an example, here is an excerpt of how the rates are currently displayed for an SSB that contains 50 items in the reward pool:
Here is an excerpt of how the rates should be displayed for an SSB that contains 50 items in the reward pool with 2 of those items being gender-locked:
The difference between what was published on our website and what should have been published was due to our oversight, not realizing that the rates should be recalculated with consideration for gender-locked items. We apologize for our error and the lack of clarity on the distribution rates for the gender-locked items, which led to us presenting misleading and confusing information on our website. Going forward, we will include additional items in the SSB reward pool if there are gender-locked items included in the SSB reward to account for the shared slot of male and female items, so that each probability slot will have a fixed rate of 2% (or 1% if there are 100 slots).
As a sincere apology, we are planning the following compensation:
- For Zero characters in all worlds that have purchased an SSB item:
- We will distribute the female counterpart item for the male SSB items that were received between April 22, 2015 and August 25, 2021 (before maintenance).
- We have maintained the related logs from April 22, 2015 onwards and would like to compensate all players for whom we have records.
- We will give you an update on how the items will be distributed once our investigation is finalized.
- For players in all worlds that have purchased an SSB item that included male/female-specific rewards (including the Zero characters that meet the above criteria) in the past 2 years:
- We will distribute the following items:
- Royal Hair Coupon (x2)
- Royal Face Coupon (x2)
- All players who have an account with a character Lv. 30 and above (including players that meet the above criteria) created prior to this announcement will receive the following items as a token of our apology for the incorrect information we provided:
- You will be able to choose between the following 2 outfit sets. Please choose the set according to the gender of the character you would like to use it on.
- Moonlight Set (M)
- Moonlight Floral Hat
- Moonlight Outfit
- Moonlight Marble Shoes
- Fluttering Camellia Flower
- Moonlight Set (F)
- Moonlight Floral Hairpin
- Moonlight Costume
- Moonlight Marble Shoes
- Fluttering Camellia Flower
- Legendary Bebe Box
- 2x EXP Coupon (15 min) (x30)
- 2x Drop Coupon (15 min) (x30)
- Special Medal of Honor (x10).
- Arcane Symbol Selector Coupon (x20)
- Trait Boost Potion (x3)
- Selective Slot Coupon (x4)
- Extreme Growth Potion
- Eternal Rebirth Flame (x5)
Further updates and information about the distribution period for the compensation will be shared in a future post. Again, we sincerely apologize for having misleading SSB item rates information on our website. We’ll clarify the rates and indicate the gender-locked items on the
current SSB rates pages as soon as possible and provide the accurate rates for all Surprise Style Boxes going forward.
- The MapleStory Team