ASTRA: Knights of Veda News

Masters of the Book,

We've created a special login event for you to help you enjoy your adventures in Planis.
Log into the game from 2:00 AM PDT/ 9:00 AM UTC on Tuesday 28 May for a total of 17 days and receive an abundance of shoes, gold, Starstones, and even Crystals of Destiny!




[h3]■ Notes[/h3]
- Login rewards can be received only if there is a record of logging into the game after signing in during the event hours.
- Rewards are delivered via in-game mail, and mails are stored for 7 days, so please ensure to collect them within this period.
- For more detailed information and precautions regarding the event, please refer to the <Event Policy>

We hope you enjoy your adventures in Planis!

Thank you

Masters of the Book,

The "Warrior's Ascent 5★ Weapon Selection" package was identified to be missing some items. We're currently working to correct this issue and will ensure that all Masters of the Book who have made this purchase will receive the missing items. We will notify you again through this announcement once the measures are complete.

[h3]■ Incident Details[/h3]
- Date Occurred: April 2, 2024, 10:00 AM
- Issue: 25 Crystals of Destiny were missing from the package

[h3]■ Remedial Actions for Masters of the Book who have purchased the package[/h3]
- Action Date: During update maintenance on May 30, 2024
- Details:
· Distribution of the 25 missing Crystals of Destiny
· Additional compensation of 10 Crystals of Fate and 100,000 gold

[h3]■ Package Correction Plan[/h3]
- Scheduled Correction: During update maintenance on May 30, 2024
- Correction Details: Addition of 25 Crystals of Destiny to the package contents

We apologize for any inconvenience caused during your game experience. We will internally review and improve our processes to prevent such issues in the future.

Thank you.

Masters of the Book,

As you know, we are constantly monitoring accounts that are playing ASTRA: Knights of Veda in ways that are abnormal.

In order to protect the integrity of the gameplay experience, we have taken measures to restrict access to the game in accordance with our operational policy.

[h2]■ Notice of Restricted Accounts[/h2]
- Restriction Date: May 21, 2024
- Reasons for Restrictions: Exploiting Payment Services
- Restriction Period: Temporary game access restrictions until unfair gains are recovered.
- Affected Accounts: A total of 69 accounts

- Investigation Period: May 20, 2024
- Reasons for Restriction: Data Manipulation / Hacking
- Restriction Period: Permanent game access restrictions
- Affected Accounts: A total of 50 accounts.

※ For more detailed information on our operational policies, Click Here
※ Game access restrictions are applied to the account. When permanent game access restrictions are applied, access to the game on all servers is permanently restricted.
※ Appeals can be submitted to customer service 1:1 Inquiry within 15 days of the restrictions being placed.

Thank you

Masters of the Book,

The 5/23 maintenance has been completed, and now is your time to turn a new page on your adventures through Planis.

This update is available on both PC and mobile platforms. We hope that you enjoy these latest updates to the game.
* PC: The update will be downloaded and installed automatically upon launching the game.

If you are having any issues while playing the game, please make sure to report them through our Customer Support Center.

Thank You.


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Masters of the Book,

We would like to inform you about the server maintenance scheduled for May 23.

[h3]■ 5/23 Maintenance[/h3]
Period:
- 5/23 00:00 APM - 00:00 APM UTC
- 5/23 00:00 APM - 00:00 APM PDT

[h3]■ Details:[/h3]

• Will fix an issue where the Knight of Veda Eliyar’s Strong Attack (Fine Sight) had a reduced number of hits.
  
• Will fix an issue on mobile where clicking on a different Survival mode while attempting to match in Survival would change the mode.
  
• Will address the issue where the “Trial of the Goddess” Reward Decree Seasonal Mission couldn’t proceed if the number of trophies obtained is less than 12.
  - Resolution method: Added trophy count to the 'Trial of the Goddess' seasonal mission

[h3]■ Maintenance Rewards[/h3]
Item: 300 Starstones
Distribution Period:
- May 23, 2024 after the maintenance - May 24, 2024 03:00 APM (UTC)
- May 23, 2024 after the maintenance - May 24, 2024 08:00 APM (PDT)

How to get: Belle Menu → Mail → Receive Items
- The mail and items will expire within 7 days.
- Make sure to log in to the game during the distribution period in order to obtain the rewards
- If you cannot find the rewards in your mail, please restart the game.

[h3]■ Notes[/h3]
* During the maintenance, both PC and Mobile versions will be inaccessible, and the Coupon page will also be unavailable.
* Maintenance time may be changed depending on the circumstances.
Any changes will be announced in this notice.
* To ensure that your game data remains safe, please make sure to close the game before maintenance begins.

Once the maintenance has been completed, further information will be provided through this notice.

Thank you

Masters of the Book,

A patch was released that will address the following issues. In order for the patch to be downloaded and applied to your game, please make sure to restart the game.

■ Unscheduled Patch Announcement

• Date: 5/17 08:17 AM UTC, 5/17 01:17 AM PDT

■ Patch Details

• Fixed an issue where matchmaking is not canceled even after exiting the arena screen after starting a Showdown or Survival match search.
  
• Corrected a display error showing the wrong number of additional rewards from Hero's Shoes in the 'Veda’s Return' screen during the 'Elita's Request' mission.
  
• Fixed an issue where certain UI elements display incorrectly when directly moving to Arena Survival from the weekly mission without first entering the arena screen after logging into the game.

■ Notes

• If your game is not updated, content that requires other players (Co-op, Arena) may be problematic. Please make sure to restart the game to download the patch before engaging in these contents.

Thank you