ASTRA: Knights of Veda News

Masters of the Book,

To enhance your journey in Planis, we have prepared more login rewards for you!
Don't miss the chance to receive gifts directly to your mailbox just by logging in, starting from 4/15. You will have three opportunities to collect these rewards!

For more details on what rewards you can get, check the notice!

👉https://astra.hybeim.com/en/news/event/316

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Thank you!

Masters of the Book.

Today's temporary maintenance has successfully resolved the guild progress reward error. We sincerely apologize for any inconvenience this has caused in your use of guild content.

As previously announced, in our commitment to providing a fair and healthy gaming environment, we have completed an investigation related to this issue involving game data.

We have finished analyzing the game data regarding the reception of guild progress rewards to determine the extent of repeated claims by any account. The results confirm that the vast majority of you, Masters of the Book, did not exploit the bug allowing repeated reward claims and used the game as intended.

- Data investigation carried out up to the temporary blockage of guild progress rewards on April 11 at 05:56 AM (PDT) / 12:56 PM (UTC).
Out of 77,146 accounts that received guild progress rewards, approximately 99.9% (77,141 accounts) did not exploit the error.
- The following accounts were determined to have exploited this issue, and measures have been taken according to our game operation policy.

[h3]■ Details of Repeated Receipt of Guild Progress Rewards[/h3]

- A total of 5 accounts found to have claimed guild progress rewards more than 5 times.
- More than 100 repetitions: 3 accounts
- More than 5 repetitions: 2 accounts

[h3]■ Actions Taken[/h3]

- 3 accounts with more than 100 repetitions: Permanent game access restriction
- 2 accounts with more than 5 repetitions: 30-day game access restriction and retrieval of repeatedly acquired assets

Once again, we apologize for the inconvenience caused during your gameplay.

The development and operations team of "ASTRA: Knights of Veda" will continue to closely monitor and test future update content to prevent similar issues and strive to provide a more stable service environment and enjoyable content.

We will remain proactive in addressing any actions that exploit the game system and undermine the healthy gaming environment, and which cause deprivation to other Masters of the Book.

Thank you.

Masters of the Book,


We have recently received reports that certain unauthorized programs are being used to play the game in ways that are not intended through the official client.

The Development Team and the Operations team of ASTRA: Knights of Veda take the integrity of the game seriously, as it negatively impacts the enjoyment of the game. Thus, we are thoroughly investigating and responding to reported cases strongly.

We use a variety of methods to investigate, through game security systems and analysis of game logs, and if there is something unusual, then appropriate measures are taken in accordance to our operation policies, including permanent game restrictions.

Accessing the game with unauthorized programs may result in actions being taken without prior warning.

In order to keep your account safe, access ASTRA: Knights of Veda through the official clients.

We strive to provide a pleasant and enjoyable gaming environment.

Thank you

Masters of the Book,

We have received reports that some Masters of the Book are unable to see the reward mail that should have been distributed following the temporary maintenance on April 12th.

We are currently identifying the cause of this issue and are in the process of making corrections, which will be applied to the servers promptly.

Once the update is applied, all affected users should be able to see the reward mail appear in their mailboxes, and will be able to collect their items without any further issues.

We apologize for any confusion this may have caused and will provide another update as soon as the fix is implemented.

Thank you for your understanding.

Masters of the Book,
We wish to inform you that there will be a temporary maintenance across our game servers. This short-term maintenance is essential for implementing minor updates and ensuring ongoing stability and security for our gaming environment.
——————————————————————————————
■ Maintenance Details:
Maintenance Schedule:
April 11 06:00 PM ~ 07:30 PM (PDT)
April 12 01:00 AM ~ 02:30 AM (UTC)

Servers: All Servers
Impact:

• Access to the game will be temporarily unavailable during the maintenance window.
  
• We advise finishing any critical in-game activities ahead of the maintenance start time.
  

Maintenance Objectives:

• Fixing Arena Matchmaking Rules
  
• Fixing guild contribution progression reward issues
  

■ Maintenance Rewards
- Item: 90 Starstones
- Distribution Period:
April 11 After the maintenance ~ April 13 07:59 AM (PDT)
April 12 After the maintenance ~ April 13 02:59 PM (UTC)
How to get: Belle Menu → Mail → Receive Items

■ Guild Progression Compensation for Temporary Restrictions
- Item: 150 Starstones
- Distribution Period:
April 11 After the maintenance ~ April 18 08:00 PM (PDT)
April 12 After the maintenance ~ April 18 03:00 AM (UTC)
How to get: Belle Menu → Mail → Receive Items
* The mail and items will expire within 7 days.
* Make sure to log in to the game during the distribution period in order to obtain the rewards
* If you cannot find the rewards in your mail, please restart the game.

■ Planned Follow-Up Measures
- We are currently investigating the game data of accounts that have repeatedly received contribution rewards through guild expulsion-invitation.
- Measures against accounts that have repeatedly exploited this will be announced separately in the future.

■ Notes
- During the maintenance, both PC and Mobile versions will be inaccessible, and the Coupon page will also be unavailable.
- To ensure that your game data remains safe, please make sure to close the game before maintenance begins.

——————————————————————————————
We understand the inconvenience this may cause and appreciate your understanding and patience during this time. We recommend players to log off before the maintenance begins to avoid any potential data loss.

Stay tuned to our official channels for further updates and announcements. We are committed to providing a high-quality gaming experience and thank you for your continued support.

Thank you