Onigiri News

Greeting from Onigiri Management Team.

Regarding the issues related to the migration of the game client to 64-bit, which was implemented during the maintenance on Thursday,5/30/2024 JST, we would like to inform you of the current situation and our future actions.

■Regarding the issue of forced termination on specific stages

This issue involves the game client forcibly terminating when approaching specific objects in the 64-bit version. Additionally, if the game forcibly terminates due to this issue, there have been instances where logging in again,
selecting a character, and entering the same place would cause another forced termination.
This issue was resolved during the emergency maintenance conducted on Tuesday, 6/4/2024 JST, and Wednesday, 6/5/2024 JST.
If you are still experiencing the above issue, please report it via the contact form to let us know.

■Regarding the issue of the Game Client Not Starting

This issue involves the game client displaying the message "Important files are missing. Please Reinstall." upon startup, and the client does not start.
As a response to this issue, we have provided instructions to uninstall the game and manually delete the Onigiri installation folder.However, we have received reports that the client still does not start even after trying this method.
We are continuing to investigate the cause of this issue, and we sincerely apologize for the inconvenience. We ask for your patience while we work on resolving it.

For instructions on how to delete the installation folder manually, please refer to this announcement:
https://store.steampowered.com/news/app/290470/view/4181108468552220236

Additionally, when inquiring about this issue, we would appreciate it if you could provide us the following information:
・Your Windows Version
・A screenshot of the folder where "Onigiri" is installed.
　You can check this via "Properties"→ "Installed Files" → "Browse".
・A screenshot of the "bin" folder inside the folder where "Onigiri" is installed
　This folder is located directly under the folder referenced above.

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◆Response to the Above Issues
Considering that there are users who have not been able to log in since the maintenance on Thursday, 5/30/2024 JST, or are still unable to log in due to the above issues, we plan to extend the duration of the current event and provide compensation.
Since the issue of the game client not starting is still ongoing, we will announce the details of the compensation once this issue is resolved.

Please be assured that there has been no deletion of user game data during the migration to 64-bit.

We deeply apologize for the inconvenience caused to our players.

Greeting from Onigiri Management Team.

We have confirmed that due to a configuration error on the Japanese version of the official Onigiri Steam site's (https://crossplay.onigiri.cyberstep.com/) inquiry form, we were unable to check the inquiries we received.
※Inquiries made through the in-game inquiry form were confirmed without any issues.

The issue has now been solved, and our management team would respond to inquiries sequentially.
Please note that for older inquiries, we would only respond to those deemed necessary.

We deeply apologize for the long-term oversight of such an important issue and for the inconvenience caused to our users, especially given the current issues related to the migration to the 64-bit version.

We appreciate your continued support of Onigiri.

■Update
-Fixed a bug in the Steam version where approaching certain objects would crash the game.

Please see [6/5 Temporary Maintenance] for the detail.

[h3][6/5 Addendum][/h3]
The maintenance was completed at 19:00 on 6/5/2024 JST.

[h2]Bug Fixes[/h2]
・Fixed a bug in the Steam version where approaching certain objects would crash the game.
　The hitboxes of certain objects has been adjusted consequently.
　Affected fields and dungeons are listed below.
　Earth Investigation Force's Secret Base Field
　Netherworld Space Dungeon
　*There was an omission in the modifications made during the temporary maintenance on 6/4/2024 JST.

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As compensation for the unscheduled maintenance, the following items will be sent.

■Compensation Items
　・Full Energy Restorative x3
　・ALL Boost +200% (60Min.) x3

◆Compensation Targets
　Accounts existing as of 17:00 6/5/2024 JST

◆Reception Period
　Until 14:00 7/4/2024 JST


※Items will be delivered to an account's present box.
　Gifts can be received by navigating to the [Menu] → [System] → [Present] screens.
※Item can only be recieved by one character per account, so please select the correct character.
※Compensation items will not be destributed on a specific schedule.

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Thank you for your attention.

We sincerely apologize for any inconvenience and appreciate your understanding.
Thank you for supporting Onigiri!


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Greetings from the Onigiri Service Team.

We will be conducting temporary maintenance on June 5th at 1:00 am PDT.
This maintenance is expected to finish at 3:00 am PDT on June 5th.

Thank you for your patience and understanding.

■Update
-Fixed a bug in the Steam version where approaching certain objects would crash the game.

Please see [6/4 Temporary Maintenance] for the detail.