[addendum]Regarding the issue where the game client does not start
【addendum 6/6 JST】
・Added Solution3 and Solution4.
・Revised some parts of the text.
Greeting from Onigiri Management Team!
We have confirmed reports of an error message stating "Important files are missing. Please Reinstall" appearing on the Steam client,
which prevents the Steam client from starting after the maintenance on Thursday, May 30th JST.
If you encounter this issue, please try the following methods to potentially resolve the problem.
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・Solution1
① Right-click on "Onigiri" in Steam library, select "Properties" and then open "Installed Files".
② Run "Verify intergrity of game files"
After executing the above steps, please try to restart the Onigiri Steam client.
If solution1 does not resolve the issue, pleas try the steps in Solution2.
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・Solution2
① Locate the folder where "Onigiri" is installed.
※ You can find the folder location by right-clicking on "Onigiri" in your Steam library, selecting "Properties"→ "Installed files" → " Browse".
※ Please note that performing step 2 will remove the "installed files" option.
② Uninstall "Onigiri" from Steam
※ Right-clicking on "Onigiri" in Steam library, selecting "Manage" → "uninstall"
③ Manually delete the folder where "Onigiri" is installed, as confirmed in step①
※Please perform the manual folder deletion at your own risk.
④ Reinstall "Onigiri" from Steam library.
If the issue is not resolved by following Solution2, please try the steps outlined in Solution3 or Solution4.
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■Solution3
Please try temporaily disabling your secrity software or setting Onigiri as an exception(exclusion) in order to launch the game.
※Note: The method to set exceptions varies depending on the security software, so please refer to the guidance provided by the software vendor for specific instructions.
※Note: If you need to specify the file location when seeting the exception, you can find it by right-clicking "Onigiri" in your Steam Library, selecting "Properties"→"Installed Files"→"Browse".
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■Solution4
Please try running both Steam and Onigiri as administrators to launch the game.
To run Steam as an administrator：
① Navigate to the folder where Steam is installed.
※Default installation path: "C:\Program Files (x86)\Steam"
② Right-click on "steam.exe"
③ Select "Properties" → "Compatibility"
④ Check the box for "Run this program as an administrator"
⑤ Click "OK"
To run Onigiri as an administrator：
① Navigate to the folder where Onigiri is installed
※ You can find the installation path by right-clicking "Onigiri" in your Steam client's library, selecting "Properties" → "Installed Files" → "Browse"
② Right-click on "onigiri.exe"
③ Select "Properties" → "Compatibility"
④ Check the box for "Run this program as an administrator"
⑤ Click "OK"
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If the issue persists after trying the above solutions, please report the problem
using the contact form on the official Steam version Onigiri website.
Steam Onigiri Official Website
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https://crossplay.onigiri.cyberstep.com/
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We deeply apologize for the inconvenience caused.