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Here are some frequently asked questions about the FragPunk Official Release that you might want to know.


Battle Pass


What's FragPunk's Battle Pass system all about?

FragPunk's Battle Pass comes in three options: Free, Premium, and Ultimate. Once you snag the Premium or Ultimate pass, it's yours for keeps, and the rewards never go away.

The Free Version won't cost you a dime and hooks you up with:
3 Curiosity Pop Cans, 100 Lancer Skin Keys, and 100 Weapon Skin Keys (worth about 1,000 FragPunk Coins)
An assortment of cool decorative items like sticker packs, charms, animations, and more

Upgrade to the Premium Version for 900 FragPunk Coins to unlock most of the Battle Pass rewards. On top of the free goodies, you'll get:
Your 900 FragPunk coins back when you complete all levels, so you can keep the Premium perks rolling
4 Sick Superb weapon skins
1 Superb knife skin to show off your style
2 Superb lancer skins
5 Rare lancer skins
15 Curiosity Pop Cans, 400 Weapon Skin Keys, and 250 Lancer Skin Keys ( additional 4,200 FragPunk Coins value)
Headwear, Arm Ornaments, Charms, Banner Backgrounds, and other awesome items
Listen up, everyone! If you want to unlock the Battle Pass, just go for the Premium version. You'll get most of the rewards, and it's totally worth it.

For the ultimate FragPunk experience, snag the Ultimate Version for an extra 1600 FragPunk Coins. You'll get everything from the Premium Version, plus:
15 more Curiosity Pop Cans, 400 more Weapon Skin Keys, and 250 more Lancer Skin Keys (another 4,200 FragPunk Coins value)
Exclusive color variants of three Premium Superb skins (one weapon, knife, and lancer skin)
Faster Battle Pass exp gains
5 free Battle Pass levels to help you rank up quicker


What if I grind hard and earn a ton of extra Battle Pass experiences? Can I put it to good use?

Absolutely. After crushing all the Battle Pass levels, you'll keep earning overflow levels. Each one nets you 100 Battle Pass Tokens, so your hard work pays off. The Free Battle Pass also gives you these bonus rewards. Cash in those Tokens at the Battle Pass Store for Lancer and Weapon Skin Keys, Decoration Packs, Sticker Packs, Original Pop Cans, Gold, and more. Just keep in mind that each season has purchase limits that reset when a new chapter drops.


Membership

Monthly Membership

Monthly Membership is FragPunk's subscription system, and it'll run you $9.9 USD for a 30-day ride. While your membership is active, you'll be rolling in these exclusive perks:
Instant access to every lancer in the game
10 Curiosity Pop Cans and 1,200 FragPunk Coins in your pocket (that's a crazy 120% bonus!)
10 Membership Tokens to unlock dope membership-only skins
Free Premium Battle Pass included (once you've got it, it's yours forever – even if your membership runs out)

If you're just diving into FragPunk and you're already planning to snag the Battle Pass, upgrading to the Monthly Membership for a measly USD 0.9 more is a total power move. You'll get to take all the lancers for a spin, plus score over 120% extra resources and currency.


Annual Membership

Ready to go all-in on FragPunk? Snag our Annual Membership and score a sweet 20% discount for locking in 12 months upfront.As an Annual Member, you'll permanently unlock all lancers – even the new ones that drop while you're active. And they're yours to keep, forever.Plus, you'll instantly get 50 Membership Tokens to grab exclusive member-only weapon skins.


If I've already activated the Premium/Ultimate Battle Pass, will it be invalidated if I get a membership?

If you've already copped the Premium or Ultimate Battle Pass (whether you used FragPunk Coins or Vouchers), signing up for a membership will instantly refund 900 FragPunk Coins straight to your account.


About Console Versions

When will the console version be released?

To make sure you get the best possible FragPunk experience, we're taking our time to get the console version just right. Our goal is to have it ready for you within the next two months.

We know waiting sucks, so we'll keep you in the loop with regular updates on how the console version is shaping up. No secrets here – we believe in keeping things transparent between us and our players.
Keep an eye out for future announcements and social media posts, where we'll drop the specific release date and juicy details as soon as they're locked in.


Compensation for Console Players on Both Xbox & PlayStation

We wouldn't leave our console Lancers hanging! Here's what we've got in store for you:

For all console players: We're hooking you up with all the rewards you would've earned from the start of Season 1 until the moment the console version goes live. That means in-game currencies, cosmetics, exp – the whole nine yards. Stay tuned for more details in upcoming announcements.

For pre-order players: As per platform policies, pre-orders on Xbox and PlayStation will be canceled, and your platform will automatically handle the refund process. But don't trip, we've got your back. When the console versions officially drop, we'll slide you some in-game currency worth $10 as a thank-you for your support. Don't stress about missing out on those sweet pre-order bonuses. While we won't be launching a new pre-order before release, we'll make sure the bundle is available for a limited time after the console versions go live.


Can progress from the PC version be carried over to console versions?

Absolutely! If you've been fragging out on the PC version before the console drop, you can sync up all your progress and stats to your console account through our Cross-Progression service as soon as the console version launches. No need to start from scratch – we've got your back.

We'll hook you up with a clear, step-by-step guide on how to make it happen when the console version goes live. Until then, keep racking up those stats on PC and get ready to dominate on console!
Thanks for being patient with us while we get this all sorted out. We appreciate you sticking with us!


Installation and Issues of Launching the Game

What should I do if I am unable to download the game, the download progress bar is stuck, or installation fails?

1. It is recommended to check your computer's disk space to ensure there is enough remaining space on the disk where the game client is downloading.
2. Try pausing the download and then restarting it.
3. Try disabling your antivirus software before continuing the download.
4. Check if there are any issues with your network. If it's unstable, you may seek help from your network provider.
5. Check if the download path contains characters other than English. If it does, please rename the path to use English characters only.
6. Check the launcher installation and download settings.


Issues of Launching the Game

What should I do if my login screen triggers a "CreateServiceW 1072" prompt?

Please try restarting your computer.


What should I do if my login screen triggers a "StartServiceW31" prompt?

We recommend running an antivirus scan and restarting your computer.


If my login screen triggers a "A D3D11-compatible GPU…is required to run the engine" prompt, what should I do?

There may be a driver issue. Try repairing/reinstalling the driver.


What should I do if the game gets stuck on the logo during startup or fails to run?

1. Check if your driver version is up to date.
Method 1:
Open "Run," type "dxdiag," and click "OK."
Select "Display" to view your driver version.
Method 2:
Right click on "This PC," then open "Properties."
Open "Device Manager."
Find the "Display adapters" and the corresponding graphics card, then right click on "Properties."
Choose "Driver" to view your driver version.

2. Check the latest driver version for your graphics card. If the driver is not up to date, please download the latest version and install it.

3. Try to install the .net and VC++ 64-bit environments. If the .net environment fails to install properly, please try resetting your computer.
Step-by-step: Open the Start menu, go to "Settings," then to "Update & Security." Select "Recovery," then click on "Get started." Before proceeding, make sure to double check if a backup is needed.


What should I do if my login screen triggers a "StartServiceW 2" prompt?

Try verifying the integrity of the game files.


My Nvidia graphics card supports DLSS, but the game indicates that this feature cannot be enabled. What should I do?

Your graphics card driver may not be updated to the latest version (certain third-party driver software may not display available updates, leading players to believe that the driver is already up-to-date when it isn't). Try updating the graphics card driver, cleaning memory or disk space.

If updating the graphics card driver still poses problems, please consider uninstalling the driver and performing a clean installation.

You can download Nvidia App from: https://www.nvidia.com/en-us/software/nvidia-app/


I receive an error message about "DirectX Runtime" when I launch the game. What should I do?

If you encounter this error message, try downloading and installing the most up-to-date DirectX driver before launching the game. If the issue persists after installation, consider downloading and installing the Visual C++ runtime library.


The game does not display properly, or the visual effects appear abnormal. What should I do?

1. Ensure correct installation of the graphics card: connect your monitor to your dedicated graphics card to maximize your computer's performance and enjoy smoother gaming.

2. If the monitor is correctly connected but the display is still abnormal, seek further assistance:
1) Is the dedicated graphics card functioning properly? Check for correct connections and power supply issues.
2) Are the dedicated graphics card drivers up to date? Visit the official website of your graphics card manufacturer for the latest drivers.

Updating Intel Graphics Drivers:
https://www.intel.com/content/www/us/en/download-center/home.html
Updating NVIDIA Graphics Drivers:
https://www.nvidia.cn/Download/index.aspx?lang=en
Updating AMD Graphics Drivers:
https://www.amd.com/en/support/download/drivers.html


The game crashes abruptly, and when I relaunch it, I get an "Out of video memory…" message. What should I do?

We recommend checking the computer's disk capacity, ensuring that the remaining space in the client's download directory is sufficient.
Close other applications.
Clean up the C drive space, ensuring that the remaining space is at least 1.5 times the physical memory.
Increase physical memory (at least 8GB is required).


What should I do if the game fails to start or if there are other issues running the game?

1. If your configuration meets the requirements, please try updating your graphics card driver, cleaning memory, or freeing up disk space. If updating the graphics card driver still causes issues, try uninstalling the driver and reinstalling it, choosing a clean installation.

2. Try disabling your computer's antivirus software or other security software.

3. Use driver management software to check if the sound card driver is installed. If it is, please uninstall the driver.

4. If other abnormal issues occur, please provide feedback.

5. If you have overclocked your CPU/GPU/memory and the game runs unstable, please disable the overclocking feature.

6. If your computer has a high configuration and the graphics card is installed vertically, and you encounter startup or crash issues, please change the graphics card to a horizontal installation.


After starting the game, all my screens go black for a few seconds and then recover. What should I do?

Please try updating your graphics card drivers. If the issue still persists after updating the graphics card drivers, please consider uninstalling the driver and then reinstalling it, selecting a clean installation in the options.


After starting the game, the screen keeps flickering. What should I do?

Press Alt+Z to open the GeForce Experience panel, then disable Nvidia Instant Replay. Alternatively, revert GeForce Experience to an older version.


My CPU is an i9-13900K/i9-14900K, a high-end processor. It frequently crashes when starting games. What should I do?

Some of Intel’s best CPUs may be having stability issues in Unreal Engine 4 and 5 games. According to reports, CPUs like the Core i9-13900K and/or the Core i9-14900K encounter shader compilation issues in certain games that lead to crashes.
Our game also encounters similar crashing issues. You can try the following solution: Intel Core 13/14th Gen Instability Update


After starting the game, a warning pop-up appears saying "Please use a CPU that supports the AVX instruction set to play this game." What should I do?

You need to enable AVX in the BIOS. The specific steps may vary due to differences in motherboard models and BIOS versions, so please look up the instructions if needed. Below are some guidelines for specific motherboards:

- For ASUS motherboards: During the boot process, press “F8” or “ESC” or “Delete” to enter the UEFI/Legacy BIOS interface. In the BIOS, find "AVX Related Controls" and click to open it -> Locate "AVX2" and change "Disabled" to "Enabled" -> Press F10 to save and exit, then restart the computer and start the game.

- For Gigabyte motherboards: During the boot process, press the “Delete” key to enter BIOS -> Press “F2” to enter advanced mode, then switch to the “Frequency/Voltage Control” option and find “Advanced CPU Settings” -> After entering, find "AVX Settings" and select "User Defined" -> Find the option "AVX (Disabled)" and change it to "Enabled" -> Press F10 to save and exit, then restart the computer and start the game.
- For MSI motherboards: During the boot process, press the “Delete” key to enter the BIOS setup -> Press “F7” to enter advanced mode and click on the OC option. Find "AVX Support" and select "Enable" -> Press F10 to save and exit, then restart the computer and start the game.


After starting the game, a pop-up appears: Error at hooking API "LoadingStringA". What should I do?

Go to Control Panel -> Programs and Features -> Find "Microsoft Visual C++". Right-click and select "Change" -> Click "Repair" in the pop-up.


My AMD graphics card supports FSR4 technology, but FSR4 is not enabled in the game. What should I do?

Manually enable FSR4 in Radeon Settings -> Restart the game client -> The game should then recognize FSR4 technology.


Others

How will players who participated in the CBT receive their testing rewards?

Thank you for your valuable contribution during the CBT! If you met the participation requirements, your well-deserved rewards will be delivered directly to your in-game mailbox. This is our way of expressing our gratitude for your efforts in helping us refine and improve FragPunk.


What should I do if I haven't received my testing rewards? Will they be resent?

If you have not yet received your exclusive testing rewards, please follow these steps:

1. Verify that you met all the eligibility criteria for receiving the rewards.

2. If you believe you qualified but still haven't received your rewards, please contact our support team via our official Discord server.

We will carefully review your case and confirm your eligibility. If we find that you indeed qualified for the rewards and they were not delivered due to an error on our end, we will promptly resend them to your in-game mailbox.


How do I appeal if I've been falsely reported by other players?

If you believe you have been wrongfully reported for cheating, please submit an appeal through our official Discord server:

Join our Discord server and navigate to the "Feedback" channel;

Follow our instruction and our support staff will help you to discuss your appeal in detail.

Our team will thoroughly investigate the matter and notify you of the outcome. We appreciate your cooperation in maintaining a fair gaming environment for all FragPunk players.

Hi Lancers,

We are excited to announce that the long-awaited free-to-play 5V5 Hero shooter, FragPunk, is launching today at UTC 0:00 (7 PM EST, 4 PM PST) on Steam, and the Epic Games Store. Along with the official launch, FragPunk will unveil several significant updates, including new modes, lancers, weapons and events and rewards for all of you.



We will now give a brief overview of the core content of this version, with the hope that it will help you quickly grasp the essentials of FragPunk.

「Game Modes」

• A total of 5 gameplay modes are now available:
  

• FragPunk's main mode is Shard Clash. This mode is subdivided into Standard, Advanced Standard, and Ranked modes.
  • In Shard Clash, you can play on the following 7 maps: Naos, Outpost, Tundra, Yggdrasil, Akhet, Black Market, and Dongtian (new).
    

• Battle Rotation includes 4 modes: Team Deathmatch - Standard, Team Deathmatch - Random, Glunite Grab, and Free For All. These modes rotate every 15 minutes.
  • In Free For All, you can play on the following 7 maps: Naos, Outpost, Tundra, Yggdrasil, Akhet, Black Market, and Dongtian (new).
    
  • In Team Deathmatch - Standard, Team Deathmatch - Random, and Glunite Grab, you can play on the following 4 maps: Garden, Tzab, Yord, and Core (new).
    

• Arcade Rotation includes 9 modes: Rocketeers, Melee Deathmatch, Mirror Clash, Sniper Deathmatch, Capture the Core, and more! These modes rotate every 3 days.
  • Arcade modes based on Shard Clash, like Mirror Clash, use Shard Clash maps.
    
  • In Capture the Core, you can play on the following 3 maps: Naos, Tundra, and Garden.
    
  • In the other Arcade modes, you can play on the following 4 maps: Garden, Tzab, Yord, and Core (new).
    

• Permanent Arcade Modes include Outbreak (newly added), Duel Master, Scrimage. These modes will always be available.
  • In Outbreak, you can play on 2 exclusive maps: Defiled and Ghost Town (both newly added).
    
  • In Duel Master, you can play on an exclusive map: Arena.
    
  • In Scrimmage, the maps are the same as those in Shard Clash.
    

• Training Mode and Custom Rooms: The newly revamped Training Base has opened, along with a new Map Training mode. Additionally, in Practice vs. AI mode, you can compete against AI enemies on Shard Clash maps.
  

「Lancers」

• Broker: Inflicts high explosive damage and provides vision obstruction for his team.
  
• Nitro: Operates a remote-controlled drone and provides tactical information to teammates.
  
• Hollowpoint: Carries a charged sniper rifle, providing firepower and support to teammates from the rear.
  
• Jaguar: A skilled hunter who can set traps, excelling in defense.
  
• Corona: Paves the way for the team with skills that allow him to dash forward and blind enemies.
  
• Serket: Can teleport behind enemies to rapidly diminish their forces.
  
• Pathojen: Possesses healing and path-blocking skills to support her team.
  
• Zephyr: A stealth specialist who does her best work behind enemy lines.
  
• Kismet: Able to sense enemies and evade damage by entering the Void.
  
• Axon: Uses a modified guitar gun, sliding into battle and excelling in close-range combat.
  
• Spider: Sets up teleportation portals on the battlefield that keep the positions of him and his team unpredictable.
  
• Sonar: By mastering control of sound, she can detect enemy locations or conceal the whereabouts of her teammates.
  
• Chum (New!): Fights alongside his buddy Chomper! Together, they form an unbreakable defensive team!
  

「Weapons」
A total of 19 primary and secondary weapons, along with 2 types of melee weapons, are now available. Each weapon has its own unique characteristics to help you defeat your enemies.

• Discipline: An easy-to-control, stable assault rifle that deals impressive damage.
  
• Fever: Difficult to control, but capable of high headshot damage.
  
• Mad Dog-S: A silenced assassin SMG excelling at close-range combat.
  
• Clampdown: An SMG with an extremely high rate of fire.
  
• Boom Broom: A continuously firing shotgun that can shatter your enemies.
  
• Meat Maker: A pump-action shotgun with more pellets that provides strong close-range defense.
  
• Ghost Pepper: An LMG with a continuously increasing rate of fire that easily takes on multiple enemies.
  
• My Way: A quick-reloading, rapid-firing LMG with mobility in mind.
  
• Bad Reputation: A high-damage designated marksman weapon suitable for long-range combat.
  
• Bad Moon-S: A semi-automatic weapon that balances damage and rate of fire, with a unique silencer that catches enemies off guard.
  
• Resolver: A one-shot kill sniper rifle.
  
• Cure-All: A pistol with unique blast firing that can handle various combat situations.
  
• Vicious: A hand cannon with high damage.
  
• Cold Shoulder: A fully automatic pistol with efficient firepower output and reliable accuracy.
  
• Blaster: Can launch explosive bombs to damage enemies, preventing their advance.
  
• Flasher: Can launch flashbang grenades to blind enemies.
  
• Smoker: Can produce smoke to hinder enemy visibility.
  
• Burner（New!）: Can launch incendiary bombs to prevent enemy advances.
  

New Melee Weapon Categories:
BLITZER
Compact self-defense weapons favored by numerous combat personnel--and by young people, who use them as odd expressions of individuality. After the Smash-Up, alloys recovered from ruins became the go-to materials for small weapons like this.
STRIKER
Commonly used in Shard exploration missions, these tactical weapons are lightweight, durable, and can handle most situations. They possess superior one-on-one combat capabilities and are often used by Lancers conducting long-term investigations in unfamiliar Shards.

All weapons are unlocked when you log in to the game, and new cosmetics for the weapons can be unlocked through challenges or specific events.

「Shard Cards」
169 Shard Cards are available to experience during the launch. You can use these cards to fine-tune or completely change the rules of the game.
Here, we will provide a brief introduction to a few selected cards.

• Tick Tock: After 1 minute, disable all target sites. Converters can no longer be planted.
  
• Prosthetic Enhancements: Limbs are bulletproof.
  
• Itchy Triggers: Every 5s, a random enemy's weapon is forced to fire.
  
• Feinting Flash: Dropping your primary weapon generates a flashbang.
  
• Hidden Cameras: [Treasure]: Transform into video cameras you can look through.
  
• King of Eggs: Remain crouched for 10s to lay an egg that can be eaten to regain HP.
  
• Time-Saving Skill: Using skills reduces round time by 1s per usage.
  
• Dimensional Travel: All players can travel between two worlds; players in each world are invisible to each other.
  
• Small Heads: Allied heads are smaller!
  
• Infernal Hounds: A fiery hound follows you, attacking nearby enemies.
  
• Pull the Plug: Disable all Shard Cards this round.
  
• Black Hole Traps: Traps generate black holes when triggered.
  
• Deadly Rewind: Your last few bullets zip back into your gun when you reload.
  
• Mission Bound: You cannot die while planting the [Converter].
  
• Toxic Traps: Each ally can place one toxic trap.
  
• Return to Sender: The first time you [hit] an enemy, teleport them to their spawn point.
  

「Rewards for Alpha and Beta Participants」
After launch, any exclusive rewards earned during the playtest period will be sent directly to the inboxes of eligible players. These include:

• Playtest exclusive weapon skins: Mad Dog-S: "Testimony", Boom Broom: "Testimony", "Testimony", Cold Shoulder: "Testimony", Blitzer: "Testimony", and Fever: Wasteland Miracle.
  
• Playtest exclusive Lancer skin: Kismet: Pop Idol
  
• Playtest exclusive headwears: Broker Jack-O-Lantern, Nitro Jack-O-Lantern, Corona Jack-O-Lantern, and Axon Jack-O-Lantern.
  
• Playtest exclusive banner covers/backgrounds: Auld Acquaintance and Pop Idol.
  
• Playtest exclusive stickers: Auld Acquaintance, Little Bone, Vanguard: Bronze, Vanguard: Silver, Vanguard: Gold, Vanguard: Platinum, Vanguard: Diamond, Vanguard: Master, Vanguard: PunkMaster and Pop Idol.
  
• Playtest exclusive weapon decorations: Kill Counter: Auld Acquaintance and Charm: Pop Idol.
  
• Playtest exclusive MVP icon: Pop Idol
  

For more information, please follow our social handles for further details.