Robocraft News

We have restored the Robocraft servers!

It has been a tough week, we’ve been doing our best to restore all of the backup data for 13,230,547 accounts. All data has been restored up to March 9th 2021 00:01 UTC.

This includes Robots, currency, garages, avatars, experience etc.

Whilst we shared that the cause of this outage was a serious issue with the servers provided by OVHcloud. We never explained exactly what had happened. Many players did their own digging and found that this was the result of a fire in OVHcloud’s data centre in Strasbourg. Here is an image of the data centre taken by Xavier Gareau (@Xgarreau)



This affected dozens of other titles that were using OVHcloud and millions of websites. Thankfully no one was injured in the fire. In response we have opened new servers for Robocraft and they are NOW LIVE! You can log in right now and play the game.

Those who do log in to Robocraft between now and the 22nd of April 2021 will be able to use a code to redeem the following items

• 10 days of Premium
  
• 500 Cosmetic Credits
  

To redeem these items follow these instructions… While in game, press the escape key and select enter code…. Input the code below to redeem the items we mentioned above… This code needs to be in ALL CAPS!

ROBOCRAFT

We’d like to thank everyone for all of their patience as we worked on restoring the backup data and launching new Robocraft servers. The game is now live and we encourage you all to Build, Drive and Fight!

Freejam Games

Note: There may be some server downtime to address issues as we become aware of them. We are very close to 100%, but there may be a few issues that we have not come across during internal testing.

Additionally If you see any irregularities with your account, please do contact us at https://support.freejamgames.com/hc/en-us

Hello Robocrafters,

Please read the annoucnement below regarding the current Robocraft server outage.



Text version

Hello Robocrafters,

The team is making great progress on bringing the servers for Robocraft back up and running. Internally, we are now able to log into our accounts in game and are able to see all of our robots, currency, friends etc. We can also load into single player and multiplayer games.

We’re still in the process of internally testing the servers and working through issues as they arise, but once we have more news we will update you as soon as it becomes available. Thanks for your patience.

Freejam Games

Hi everyone.

We have the database up and running with the data from the back up. Today, our awesome server engineer will be reconnecting our Freejam dashboard. This means that internally we'll be able to see and query user accounts.

This will be a great step forward in proving things are on the way to normality and the return of the Robocraft servers, which we are still expecting to return next week.

Thank you for all of your patience during this time. We will try to update you tomorrow if there has been any further developments.

Freejam Games

Hi Robocrafters,

We wanted to update you daily on our progress on bringing the servers back online. Please read the information below:



Text version:

Hello Robocrafters,

After an issue with our data server (provided by OVH), the team is still looking to restore the backup data for Robocraft, but we wanted to provide you with an update on our progress.

We have setup a new database server at a new data centre and it is now slowly being re-populated with the data from our backup. We have several other servers to set up too and we’re hoping to restore playability during next week.

Once again, thank you for your patience. We’ll continue to update you with more information as it becomes available

Freejam Games

Hello everyone,

Important update on the current server issues we are experiencing. Please read:



Below is the announcement in text, in case the image above is not legible:

Hello Robocrafters,

Yesterday, the data centre we use (OVH) had a severe issue that has resulted in our game servers going offline. We wanted to provide you with an update on our progress towards getting the servers back up again for all of you.

Over the last 24 hours we have prioritised reclaiming the back up data for players. This includes information like garages, robots, purchases, robits, levels etc. We have now secured the back up for this data and are now working towards restoring it along with new servers so that you can play online again.

We normally back up our data each day, however as the servers went down during the middle of our back up we unfortunately will have to use a previous day’s complete back up which is from 00:01 UTC on the 9th of March 2021. This will mean anyone who played past March 9th 2021 00:01 UTC will have lost the progress they made during that time once the servers are back up and running.

Thank you very much for your patience during this time. We will continue to share more news as soon as we have further information.

Freejam Games