[Payment Cancellation Completed] Guidance on Steam Payment Account Sanction
Greetings from Play Together!
We would like to inform you about the issue related to Steam service payments and the measures taken in response to it.
There had been an issue where some regions experienced purchases being made at different amounts than the actual prices, and as a response to resolve this issue and to ensure fairness, temporary restriction measures were implemented for accounts that had made payments via Steam.
※ The payment issue has now been corrected, and normal payment services have resumed. Accounts that were temporarily restricted will be restored in order.
※ The payment in question has been fully canceled as of January 14th at 11:42 PM (UTC).
We will do our best to expedite the restoration process for accounts temporarily restricted.
We apologize for any surprise or inconvenience caused by the sudden restriction measures, which were unavoidably carried out as part of the effort to normalize operations and resolve the issue quickly.
Accounts that were temporarily restricted will have their payment histories reviewed, and any problematic transactions will be addressed with recovery or refund measures before restoration proceeds. We kindly ask for your patience.
Furthermore, for those who have been inconvenienced by the temporary restriction measures due to this issue, we are preparing a gesture of apology in the form of a reward. We understand the frustration and upset this may have caused, and we ask for your generous understanding.
We sincerely apologize for any inconvenience that may have occurred.
We will do our best to ensure you have a pleasant stay on Kaia Island!
Thank you.
*Posting Date: 2025-01-14 (UTC+9)
We would like to inform you about the issue related to Steam service payments and the measures taken in response to it.
There had been an issue where some regions experienced purchases being made at different amounts than the actual prices, and as a response to resolve this issue and to ensure fairness, temporary restriction measures were implemented for accounts that had made payments via Steam.
※ The payment issue has now been corrected, and normal payment services have resumed. Accounts that were temporarily restricted will be restored in order.
※ The payment in question has been fully canceled as of January 14th at 11:42 PM (UTC).
We will do our best to expedite the restoration process for accounts temporarily restricted.
We apologize for any surprise or inconvenience caused by the sudden restriction measures, which were unavoidably carried out as part of the effort to normalize operations and resolve the issue quickly.
Accounts that were temporarily restricted will have their payment histories reviewed, and any problematic transactions will be addressed with recovery or refund measures before restoration proceeds. We kindly ask for your patience.
Furthermore, for those who have been inconvenienced by the temporary restriction measures due to this issue, we are preparing a gesture of apology in the form of a reward. We understand the frustration and upset this may have caused, and we ask for your generous understanding.
We sincerely apologize for any inconvenience that may have occurred.
We will do our best to ensure you have a pleasant stay on Kaia Island!
Thank you.
*Posting Date: 2025-01-14 (UTC+9)
