Blade & Soul NEO News

[p]When
3:00 PM PDT. You can also see your time zone here: [/p][p]https://everytimezone.com/s/6008159f[/p][p][/p][p]Estimated Downtime
5 hours 45 minutes [/p][p][/p][p]Notes
[/p]

• [p]Infernal Lord Plushie is available now for Pre-order[/p]
• [p]Warlock Update will be available.[/p]
• [p]Additional Character Slot Voucher will be available in the shop for 500 gems each[/p]
  • [p]A Maximum of 5 character slots will be available.[/p]
• [p]Lucky Pig EXP Event will begin![/p]
  • [p]June 24 – July 29[/p]
• [p]2x Dungeon Boss Reward Event will begin! (Portraits, Soul Shield Chests, and Outfits)[/p]
  • [p]June 24 – July 29[/p]
• [p]Brother Hajoon’s Tome Event will begin![/p]
  • [p]June 24 – July 29[/p]
• [p]Summer Starlight Costume will be available.[/p]
  • [p]Available until further notice[/p]
• [p]Battle Pass Season 5 will be available.[/p]
  • [p]June 24 – July 29[/p]
  • [p]Rewards available until August 5[/p]
• [p]Battle Pass Season 4 will no longer be available.[/p]
• [p]Last Chance! The below events and items will be ending at maintenance or be removed from the store.[/p]
  • [p]Steam Celebration Outfit Event will end.[/p]
  • [p]Marketplace Compensation Attendance Book will end.[/p]
  • [p]Attendance Book Month 4 will end.[/p]
  • [p]Steam Launch New & Returning Player Event will end.[/p]
  • [p]Dimensional Weapon Event will end.[/p]
  • [p]Pure White Outfit and Accessory will be removed from the store.[/p]
• [p]The following Illusion Weapons will be removed from the store:[/p]
  • [p]Hot Pink Illusion Weapon Chest[/p]
  • [p]Constellation Illusion Weapon Chest[/p]
  • [p]Dragon Knight Illusion Weapon Chest[/p]

[p]Additional DDoS Compensation[/p][p]Unfortunately, our servers are still under DDoS attacks and we would also like to give compensation to help ease the burden on your progression and show you that we’re still with you.[/p][p]Attacks are still ongoing and compensation for all EU servers has now been distributed based on the amount of attacks for those who have logged in from June 4 - June 20. Thank you and please see the full details below:[/p][p] [/p][p]EU NEO Server Compensation[/p][p] [/p][p]Compensation has been delivered today as a coupon directly to your account and can be claimed from June 20, 2025 to September 19, 2025. To activate the coupon, please press F10 while inside the game to open the Hongmoon Store. Next, click on WALLET to view your Coupons. Please make sure to always register the coupon and activate the coupon after.[/p]

[p]Hello players, [/p][p]We apologize for the inconvenience while our Marketplace has been down this week. Thank you for being patient during this time and we appreciate all of you who have supported us as we investigate acts of fraud that happened during the Steam launch. We would now like to inform you of the results of the investigation and what we did to help repair the Marketplace.[/p][p][/p][p]What Happened?[/p][p]Before the Steam launch, our team put forth several protective measures to combat potential fraud. One of these measures was adding the (pending) gems in our Divine Gems Fraud Update before launch, that could limit the number of Divine Gems purchased and that were immediately useable. Unfortunately, this plan did not fully work in combatting fraud and malicious accounts were able to exploit this heavily in a short period of time. As a result, our Marketplace suffered greatly.[/p][p][/p][p]How Did We Fix This?[/p]

• [p]All accounts that committed direct fraud were immediately banned and their account items and gems were confiscated.[/p]

• [p]After this, we brought down the Marketplace for a week to investigate the damage done by the accounts who committed fraud and flooded the market with fraudulent Divine Gems.[/p]

• [p]During the investigation, we first fixed the way in which malicious accounts originally exploited the system.[/p]

• [p]Next, we discovered that several players actively engaged in RMT by purchasing the fraudulent gems from illegal third-party sites.[/p]

• [p]For accounts that actively participated in this RMT, we have sanctioned their accounts for 7-days and removed the fraudulent Divine Gems from their accounts. After we removed the Divine Gems, their accounts were restored. As a reminder, for players who obtain two offenses on their account for infractions such as RMT, they will be permanently banned in the future.[/p]

[p]Thank you again for your support and we look forward to re-opening the Marketplace today.[/p]

[p]When[/p][p]3:00 PM PDT. See your time zone here: https://everytimezone.com/s/430441af[/p][p][/p][p]Estimated Downtime [/p][p]4 hours 15 minutes [/p][p]
Notes[/p]

• [p]Marketplace has been re-enabled.[/p]
• [p]The Warlock Update is coming June 24th, 2025![/p]

[p]Hello Crickets,

Please see below for daily reports on how many malicious accounts have been banned each day. These bans have been ongoing since launch, but to provide better transparency, we would like to offer a log here through a weekly article post that will be updated daily. Accounts being banned include bots, spammers, and those who have used malicious third-party programs.[/p][p] [/p][h3]Daily Bot Clean-Up[/h3][p] [/p][p]Monday, June 16, 2025[/p][p]NA: 172[/p][p]EU: 230[/p][p] [/p][p]Tuesday, June 17, 2025[/p][p]NA: 57[/p][p]EU: 228[/p][p] [/p][p]Wednesday, June 18, 2025[/p][p]NA: 45[/p][p]EU: 139[/p][p] [/p][p]Thursday, June 19, 2025[/p][p]NA: 82[/p][p]EU: 72[/p][p] [/p][p]Friday, June 20, 2025[/p][p]NA: TBD
EU: TBD[/p][p] [/p][p]Our team always is always looking for ways to improve the player experience so we will continue to take action against accounts abusing the game. You can find our terms of use here.[/p]