TROUBLESHOOTER: Abandoned Children News

[h3]We sincerely apologize to Asian server players for this problem.[/h3]

Hello everyone, this is Troubleshooter development team.

First of all, I'm sorry for all those whom used Asia server yesterday.

We lost some game data while resolving DB issue. This is totally our fault. We tried to use every method to recover game data, but we only could get the data until 2020 July 5th, AM4.

20 hours of player data loss is critical mistake to the game that aims online service.

[h3]I'm sincerely sorry for ruined your valuable time.[/h3]

We don't think that we can dare compensate the 20 hours that can't be back.

But I think the worst is 'do nothing'. If we do nothing, it'll completely ruin your valuable memory and experience of the game. So we are going to compensate the lost time with below details.

[h3]Compensation list of Asia server[/h3]

EXP

• All characters level + 3
  
• All characters' class level currently in use become maximum.

Items

• Level: 41 ~ 50
  • Material of the set items that was updated last Friday x 10
    
  • 45 level Epic grade weapon to all characters x 10
    
  • 45 level Epic grade armor to all characters x 10
    
  • Training Manual x 1000
    
  • 2,000,000 Vill
    
• Level: 31 ~ 40
  • 40 level Epic grade weapon to all characters x 10
    
  • 40 level Epic grade armor to all characters x 10
    
  • 35 level Epic grade weapon to all characters x 10
    
  • 35 level Epic grade armor to all characters x 10
    
  • Training Manual x 1000
    
  • 1,500,000 Vill
    
• Level: 21 ~ 30
  • 30 level Epic grade weapon to all characters x 10
    
  • 30 level Epic grade armor to all characters x 10
    
  • 25 level Epic grade weapon to all characters x 10
    
  • 25 level Epic grade armor to all characters x 10
    
  • Training Manual x 1000
    
  • 1,000,000 Vill
    
• Level: 11 ~ 20
  • 20 level Epic grade weapon to all characters x 10
    
  • 20 level Epic grade armor to all characters x 10
    
  • 15 level Epic grade weapon to all characters x 10
    
  • 15 level Epic grade armor to all characters x 10
    
  • Training Manual x 1000
    
  • 500,000 Vill
    
• Level: under 10
  • Training Manual x 1000
    
  • 250,000 Vill
    

We lost the database log so we can't identify who connect to the server and who is not so compensations will be provided to all Asia server users.

Thinking the EXP, hard time, items and its options, development team don't think that this can be eventual solution. And the team also agrees that you can't happy with this.

The team will set the radical rule to not allow same issue happens again.

I'm sorry for the disappointment.

Sincerely Team, Dandylion

[h3]Asia server is running properly now.[/h3]

[h3]Tell us a variety of ways we can make up for your precious time. We'll try our best to do it.[/h3]

Hello everyone, this is the Development team.

The server is now under maintenance. I'm sincerely sorry.

Because of the critical error of the database, some data has been rolled back to July 5, AM4.

Development team is preparing how compensate the loss of players who used online mode.

As we ready to release the update for compensation, we'll announce details through another notice.

Thank you for the cooperation.

Hello everyone, this is the Troubleshooter development team.

We conducted a temporary maintenance from 10:30 p.m. on July 5th to 2 a.m. on July 6th to correct the delay in the Asian server from 9 p.m. yesterday (July 5th).

Currently, the Asian server has recovered normally, but some information that has progressed during the DB server delay may have been lost.

We are very sorry for not managing the server properly due to our insufficient capabilities!!

We apologize for the inconvenience caused by this issue and will do our best to prevent this from happening again.

We sincerely apologize for making a lot of effort on this weekend to be enjoyable.

Thank you.

[h3] Asian server is now back to normal! We'm so sorry! [/h3]

----- Previous notice -----

Hello everyone, this is the Troubleshooter development team.

We've received the report that is about the sever delay issue to the Asian server today.

[h3]The server went down during the process of fixing the delay. [/h3]

Really sorry about that!

Recovery is currently delayed due to abnormal behavior in the Asian server located in Hong Kong. So we are conducting a temporary maintenance from 10:30 to normalize the part!

We are doing our best, but we understand the situation, and there is a possibility that this will continue to be delayed until recovery.

We're sorry for players who are waiting for the end of the temporary maintenance !

We'd appreciate it if you could take a break from our game play some times!

[h3]I'm so sorry for taking your fun away!![/h3]

We are conducting a temporary maintenance to normalize this part!

[h3]Maintenance Schedule[/h3]

• Daylight saving time is not applied.
• Date: July 5, 2020
• Sunday 14:30 ~ Until it's solved. CET
  
• Sunday 22:30 ~ Until it's solved. JST
  
• Sunday 05:30 ~ Until it's solved. PST
  
• Sunday 13:30 ~ Until it's solved. UTC
  

[h3]Current Status [/h3]

The cause of the game DB server's capacity problems has been identified, but it's taking a lot of time to expand that portion immediately. As soon as this ends quickly, we'll try to restore your Asian servers!

The development team is currently doing its best to solve this problem and will notify you of normalization as soon as the problem is solved!

We're sincerely sorry for the inconveniences.

Thank you very much.

Hello everyone, this is the Troubleshooter development team.

We've found the issue that a new company hadn't been made after the update today.

This issue has been fixed and it works properly.

I'm sorry for the inconveniences and thank you for your cooperation.