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[Notice] Maintenance and Development Roadmap Announcement



Greetings, this is the Troubleshooter development team.

It has been four weeks since we full-released Troubleshooter. We are facing unexpected problems which resulted in more time spent in stabilizing the game. Moreover, due to the above predicament, the contents updates are delayed. We are deeply sorry about that.

To ease your curiosity regarding the future of Troubleshooter, we are announcing the roadmap of upcoming updates.

The roadmap below is the minimal list of goals. If we can develop more, we will schedule additional updates to make the game more valuable.

[h3]Goals for June[/h3]
  • Diversification and addition of quests in Shooter Street
  • Diversification of items in Valkyrie Store
  • Addition of criminal case missions from level 45 to 50
  • Application of feedbacks
  • Optimization of the game
  • Separation of EU server (Intend to copy US server)

[h3]Goals for 3rd quarter[/h3]

The below updates can be postponed according to circumstances, but we will try our best to keep the schedule.
  • Addition of Season 1 side story (Alisa & Bianca)
  • Partial support of game pad
  • Addition of in-game online community
  • Application of feedbacks

[h3]Regarding fund-raising products[/h3]

The development team is producing digital artbook in an attempt to raise funds. We
are taking a little time in selecting illustrations and adding descriptions to
them. We will release the digital artbook as soon as the mentioned tasks are
completed.

After dealing with numerous bugs and making betterments, we will return to former us
who consistently improved and updated the game.

The development team has been referring to the currently released story as [ episode ], but instead of [ episode ], we are going to use season, thanks to foreign users' advices.

We beg to inform you that game server maintenance and update details.
  • During the maintenance, all servers will be unavailable.
  • Please finish the missions completely before server shutdown.
  • Update Detail will be release after maintenance is started.


Maintenance Schedule
  • Daylight saving time is not applied.
  • Date: May 22, 2020
  • Friday 15:00 ~ 17:00 CET
  • Friday 23:00 ~ 01:00 JST
  • Friday 06:00 ~ 08:00 PST
  • Friday 14:00 ~ 16:00 UTC


Update details will be released using a separate notice on the maintenance day.

Thank you very much.

[Notice] The price changes caused by bypass purchases in some countries.



First of all, We are sorry to inform you of this.

While we were checking from our official release sales until now, games were sold a lot in countries where people rarely purchased from early access to official releases.

At first, We thought this was an influx of users from new countries, but we realized through our player's report that most of them were bypass purchases that changed the national settings of Steam accounts.

We didn't have a way to stop this and Steam's recommended way was to raise prices if there were no sales in such countries. So after careful consideration of this, we made the following decision.

We confirm that the recently released "XCOM:Chimera squad" is at a similar price to ours (a little cheaper than ours), and decide to raise the game prices in the country below to the price levels they set.

We apologize to the national users who are suffering from this.

If this price setting is unfair, please stop purchasing for a while. The price change can be changed again after 30 days, so we will consider it if you give us a lot of information to worry about.

The price below has been changed the same as "XCOM:Chimera squad".
  • Russian Rubles
  • Brazilian Reals
  • Indonesian Rupiah
  • Malaysian Ringgit
  • Philippine Peso
  • Thai Baht
  • Vietnamese Dong
  • Turkish Lira
  • Ukrainian Hryvnia
  • Norwegian Krone
  • Indian Rupee
  • South African Rand
  • Argentine Peso
  • Kazakhstani Tenge
  • SASIA - USD
  • Mexican Peso
  • Chilean Peso

The rest of the country remains unchanged.

We're really sorry to tell you this and We'll do our best to make a careful decision on this.

Changes in prices will be applied after the steam is approved.

Steam's approval will take some time and it will be the same as the previous price by then.

We're so sorry about that.

** Price Updated **

[h3]All of the above currency prices have been applied.[/h3]
Note
The price of Ukrainian Hryvnia was entered abnormally because we made a mistake in the price change process. Thirty days after price changes are not changed and summer sales exist. We will normalize the call after that. We're so sorry to Ukrainian users!!

[Notice] [Finished] Reported issues after update today.

( This text is written with the help of machine translation service. )

Hello everyone, this is the Troubleshooter development team.

Server issues have been caused by the previous update and the development is making a fix for this.

We are going to our best to fix this issue and the [ Fixed ] tag will be added to the notice title once the issue has been fixed.

I'm sorry for the unstable update.

Thank you very much.


** Updated , 21:50 (GMT+9) **

We found the issue is happened when you try to [ Beast Evolution ] or [ AI Reinforcement ]. We are fixing this issue.

Thank you.

[Notice] [Finished] Update and Maintenance Announcement.

( This text is written with the help of machine translation service. )

Hello everyone, this is the Troubleshooter development team.

Below changes and bugs fix have updated.

Update Details:
  • Fixed a bug that [ Spider Web Movement ] had not been affected by [ Sly Fisherman ].
  • Fixed a bug that [ Emergency Fuel ] and SP abilties had not been affected by [ Cast Delay ] decrease effect of [ Supplementary Control Program ].
  • Fixed a bug that [ Alchemic Bag ] and [ Grenadier's bag ] had not been detached when you changed mastery board.
  • Fixed a bug that description of [ Reinforce Weapon Aim ] module was not right.
  • Fixed a bug that updated mastery set hadn't been applied when you have already equipped that mastery set before its update.
  • Fixed a bug that some prefix of items and its stats hadn't been matched.
  • Fixed a bug that Irene's appearance animation had been played in the mission result screen in the [ A spreading magenta ] scenario mission.
  • Fixed a bug that [ Skip Scenes ] function didn't work in some missions.
  • Fixed a bug that [ Save Formation ] function didn't work in a specific condition.
  • Fixed a bug that contents of received mail hadn't not been displayed all in a specific screen resolution.
  • Fixed a bug that the ice property critical hit chance decrease effect of [ Clear ] weather condition didn't effective.

  • Weather effect has changed.
    • Clear
      - Increase Critical Hit Chance by 20% when a unit uses fire attack ability.
      - Increase Critical Hit Chance by 10% when a unit uses earth attack ability.
      - Decrease Critical Hit Chance by 30% when a unit uses ice attack ability.
    • Cloud
      - Increase Critical Hit Chance by 10% when a unit uses fire attack ability.
      - Decrease Critical Hit Chance by 10% when a unit uses earth attack ability.
    • Rain
      - Increase Critical Hit Chance by 20% when a unit uses lightning attack ability.
      - Increase Critical Hit Chance by 20% when a unit uses water attack ability.
      - Decrease Critical Hit Chance by 10% when a unit uses earth attack ability.
      - Decrease Critical Hit Chance by 20% when a unit uses fire attack ability.
      - Decrease Hit Chance by 10% when a unit uses attack ability.
    • Snow
      - Increase Critical Hit Chance by 20% when a unit uses ice attack ability.
      - Increase Critical Hit Chance by 10% when a unit uses water attack ability.
      - Decrease Critical Hit Chance by 10% when a unit uses earth attack ability.
      - Decrease Critical Hit Chance by 20% when a unit uses fire attack ability.
      - Decrease Hit Chance by 10% when a unit uses shooting, throwing, and fall attack ability.
    • Fog
      - Increase Critical Hit Chance by 10% when a unit uses water attack ability.
      - Decrease Hit Chance by 10% when a unit uses shooting, throwing, and fall attack ability.


Above update has finished now and it'll be applied once you update the game client.

Thank you very much.

[Notice] [Fixed] Unstable North America server issue

Hello everyone, this is the Troubleshooter development team.

We've received the report that the North America server has been Unstable. So we are finding the issue.

We will find the problem as soon as possible and normalize it!

We're sorry about this issue.

Thank you.


[h3]** Updated **[/h3]

The issue has been fixed.

I'm sorry for the inconvenience and thank you for your cooperation.