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[Notice][End] China test server announcement - 16th Dec, 2019

( This notice has written with the help of machine translation. )

Updated 20th Dec, 2019


Hello everyone, this is Troubleshooter development team.

China test server operation has ended. The development team appreciates everyone tested the China test server.

The development team is going to look into all the server logs to make the server to be the best condition and try everything to open the official China server as fast as we can.

Thank you.

-------------------------------------------------

( This notice has written with the help of machine translation. )

Hello everyone, this is Troubleshooter development team.

There has been consistently received feedback about the connection issue that is caused by the Great Firewall. We knew this but the maintenance costs put a lot of pressure on us. In the long term, we checked this issue made the Chinese users uncomfortable, we are trying to put the Chinese exclusive server.

But there are stability issues on the China-exclusive server because its operation condition is different from other regions' servers. We don't have any methods to test the connection from the mainland in China so we need Chinese user's help. We hope this test goes well so Chinese users don't get a connection issue anymore.

We totally understand the request of the regional servers from other regions such as the EU. But please understand, the connection issue in the mainland China is very critical. Though we can't improve all the issues we promise that we'll do our best to relieve the inconveniences when we can get sometimes.

Lastly, we'll more take care of the main update not to be pushed its schedule back again by the maintenance that is not related to the game contents.

China test server detail:
  • Operating Hours: Now ~ 2019.12.20 11:00 (GMT + 9)
  • China test server is based on the data that was used on the Asia server 11th Dec.
  • The test server data won't be retained.
  • The test server can be discarded based on the result of the test server.


Request test terms:
  • Please complete the [ Violent Case ] at least once for us to get the best test data.
  • Please email your opinion about the test server to [email protected]. Any opinions will be handled carefully.


How to use China test server:

1. Move to [ BETAS ] tab following the below guide.
* Steam Client → LIBRARY → HOME → Troubleshooter → (Mouse right click) → Properties... → [ Troubleshooter - Properties ] → BETAS tab

2. Input beta code to the field below the [ Enter beta access code to unlock private betas. ] and click the [ CHECK CODE ].
* Beta access code: ADF231FSS22KK

3. Select the [ china_beta - chinese server beta ] in the selection below the [ Select the beta you would like to opt into. ]. ( * If you can't find out the [ china_beta - chinese server beta ], please logout from the Steam client and login again. )

4. Run Troubleshooter.

How to return to North America / Asia server.

1. Move to [ BETAS ] tab following the below guide.
* Steam Client → LIBRARY → HOME → Troubleshooter → (Mouse right click) → Properties... → [ Troubleshooter - Properties ] → BETAS tab

2. Select the [ NONE - Opt out of all beta programs ] below the [ Select the beta you would like to opt into. ].

3. Run Troubleshooter.

Thank you.

[Notice] Simplified Chinese and Japanese translation update - 13th Dec, 2019

Hello everyone, this is Troubleshooter development team.

Translation to Japanese and Simplified Chinese for the contents that was released on 6th Dec has updated.

Updated translation will take effect after you update Troubleshooter client.

Thank you.

[Notice] Simplified Chinese and Japanese translation update - 11th Dec, 2019

Hello everyone, this is Troubleshooter development team.

Translation to Japanese and Simplified Chinese for the contents that was released on 6th Dec has updated.

For the translator's personal reasons, a full translation of Chinese and Japanese are not ready yet. But some additional translation work arrived and we've updated it.

The rest part will be updated until this Friday. We're really sorry for those who are waiting for the translation.

Updated translation will take effect after you update Troubleshooter client.

Thank you.

[Notice][Updated] A hotfix has updated. - 9th Dec, 2019

( This notice has written with the help of machine translation. )

Hello everyone, this is Troubleshooter development team.

In the update on last Friday, we found the possibility that can cause the abnormal accumulation of riches.

A Combination of [ Supporting Effect ] of business districts in jurisdiction and discount rate according to the friendship with merchants could cause this issue.

To prevent this issue, the number of materials that are used for crafting, the number of items when you salvaged items, and the sale price of items have adjusted.

Changes:
  • When salvaging items, the amount of the material that is needed to craft the salvaged item has changed from fixed to probability.
  • The sale price of items has decreased.
  • [ Supporting Effect ] of business district in jurisdiction has changed from [ 10% / 20% / 30% / 40% ] to [ 8% / 16% / 24% / 32% ].
  • [ Supporting Effect ] of other districts except the business district has increased.
  • The reward of all jurisdictions has increased.


We're really sorry.

We'll keep paying attention more to prevent these changes harm fun of the game.

Thank you.

** Updated **

Bugs fix:
* Fixed a bug that displayed the wrong amount of HP and animation of HP regeneration when [ Drain Liveliness ] is triggered.
* Fixed a bug that HP recovered as the damage which you made it to an enemy, not the amount of HP you lost when [ Drain Liveliness ] is triggered.

[!Notice!][Fixed] The quest bug reported.

Hello, this is Troubleshooter development team.

We found the bug from the Quest system and looking into the causes.

Please wait a while, we'll fix this and notice again here.

Thank you.

-- Update #1 --

We found the cause and fixing it. Please wait a little longer.

-- Update #2 --

Bug has been fixed. Thank you for the cooperation.