Hey all,
A few of you have contacted us with problems with launching Shapelab. The ‘Please turn on your controller’ message appears even though your controllers are already turned on. Fortunately, in most cases this can be quickly resolved by taking the steps below.
A little background: the new Shapelab version uses OpenXR. This fundamental modification results in a bunch of benefits (e.g. SteamVR overlay apps can be used with Oculus) and makes further improvements easier, but it also means that some of you have to manually check if SteamVR is selected as OpenXR runtime, the following way:
1. Connect your headset
2. Launch SteamVR
3. Open the Settings for SteamVR from the hamburger menu on the top right corner of the panel
4. Select the Developer Panel
5. Make sure Advanced Settings are set to Shown
6. At the last setting click on Select SteamVR as OpenXr runtime
If you do all these steps and still encounter an issue, please let us know via email at
[email protected] by sending a description of what happens, what hardware you use and also a player.log file, that can be found here: C:\Users\username\AppData\LocalLow\Leopoly Kft_\ShapeLab\Player.log
P.s.: we also suggest you join our Discord server, where communication is easier with the team and other users from the community! :)
Best,
Leopoly Team