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Insurgency: Sandstorm News

Winter 2022 Community Survey

We’d like to invite our players to take part in our Insurgency: Sandstorm Winter Survey. Last year saw an influx of many new players and we would like to get to know all of you better, veterans and new players alike.

You can take the survey here: Winter Survey

Update 1.11 Operation: Warlord - Hotfix #4

Hi everyone,

We’ve got one more hotfix for those of you on Steam ahead of the holiday break! It will roll out beginning in the morning (Mountain Time) on Thursday, December 16, 2021. The same update will go live on console in January and the exact date will be shared in the new year. We’ll have a fresh set of release notes at that time which will include more console-specific information as well.

Please note that NWI is closed for the holidays so our social and support channels will not be monitored from December 22, 2021 to January 3, 2022.

Release notes are below. We are really looking forward to coming back in the new year with fresh brains and ready to bring you all fresh content, loads of fixes, improved communication, and more! We hope each of you manage to carve out some time for yourself and loved ones; have a great holiday season everyone.


[h2]GAMEPLAY IMPROVEMENTS[/h2]

We heard your feedback about the changes to the commander call-ins. It has been tweaked to make the feature more intuitive for new players.

  • Added a directional indicator for the autocannon strafe and Apache fire support call-ins.

[previewyoutube][/previewyoutube]



[h2]LEVEL IMPROVEMENTS[/h2]

[h3]Crossing[/h3]

  • Fixed an issue where a texture would glitch and could be seen stretched, spanning across a road.

[h3]Citadel[/h3]

  • Fixed an issue where players were able to reach exploitable areas on rooftops.
  • Fixed an invisible collision issue that allowed players to stand on top of it unintentionally.
  • Fixed an issue where a ledge was blocking players from traversing a staircase.
  • Fixed an exploit location that allowed players to reach unintended heights.

[h3]Gap[/h3]

  • Fixed an issue where players were able to reach exploitable areas on rooftops.
  • Fixed an invisible collision issue that allowed players to stand on top of it unintentionally.
  • Fixed an issue where a ledge was blocking players from traversing a staircase.
  • Fixed an exploit location that allowed players to reach unintended heights.

[h3]Outskirts[/h3]

  • Fixed an invisible collision near Objective B on Checkpoint Security.
  • Fixed an exploit location near Objective A on Ambush.

[h3]Powerplant[/h3]

  • Fixed a visual issue with the shadows, specifically the ones that appear on water.
  • Fixed an exploit location that allowed players to reach unintended heights.

[h3]Refinery[/h3]

  • Fixed an issue where the AI was getting stuck near the spawn point and Objective A on Checkpoint Security.

[h3]Summit[/h3]

  • Rebuilt some asset systems, navigation, tactical grid, and lighting to help with optimisation.

[h3]Tell[/h3]

  • Fixed an issue where players could get stuck on top of an outhouse.
  • Fixed an exploit location that allowed players to climb onto the rooftops.

[h3]Tideway[/h3]

  • Fixed an issue where players were able to get stuck on a stone half-wall.
  • Fixed an issue on Push Security where the Insurgents were able to fire explosive launcher rounds into the Security spawn at round start.


[h2]RESOLVED ISSUES[/h2]

  • Fixed an issue that blocked players on Windows 7 from properly launching the game client.
  • Reduced occurrences of two or more VIPs spawning at the same time in Ambush.
  • Fixed an issue where friendly team players would be rewarded 100 points for assassinating their own VIP in Ambush.
  • Fixed an issue where the cosmetic items in the Peacemaker and Warlord gear sets could not be selected in the Customization Menu - the unlocking issue is a separate known issue.
  • Removed the NVG Point Shooting item from the Training slot as it serves the same functionality as the Point Shooting Grip in the Underbarrel slot.
  • Fixed an issue where ammo boxes were missing from Hardcore Checkpoint.
  • Updated the Peacemaker Top (torso) material.
  • Fixed an issue where the M4A1 equipped with the Peacemaker would cause the magazine to float in the air after a Speed Reload.
  • Fixed an issue where the L85A2 equipped with the True Grit limited the magazine count to 1 and could not be resupplied at supply crates.
  • Fixed an issue where players were able to select a locked class even when the level requirement was not satisfied.
  • Reduced instances of AI not moving after spawning into a level.
  • Fixed an issue where the Rocket Barrage sound effects had low audio quality.
  • Fixed an issue where the Bomber Drones explosion sound effects had low audio quality.
  • Fixed an issue where equipping the Half Wrap Plain, Half Wrap Black, or Half Wrap White would cause the Insurgent’s hairstyle to disappear.
  • Fixed a visual issue where the Sport Shirt Top would appear very dark in-game.
  • Fixed an issue where the Peacemaker cosmetic was not applying on the left arm of the player in 1P view.
  • Fixed an issue where the ejected magazine from a Vector equipped with the Two-Tone Green weapon skin was appearing comically large.
  • Fixed an issue where Bomber Drones’ projectiles were exploding in the sky before they reached the ground.
  • Fixed an issue where the character preview in the Loadout screen was not updating and holding the selected weapon.
  • The “Warlord Bundle” is now properly named “Praetorian Bundle” in the Bundle section of the in-game store.
  • Fixed an issue where the weapon model preview disappeared in the Loadout screen when the weapon selection was double clicked.


[h2]KNOWN ISSUES[/h2]

Continuing the trend from our last post: we are still sitting at 1,900+ bugs in our project management software. As we mentioned last time, these represent a whole range of issues, of all shapes and sizes. Below is a snapshot of what is currently on our radar.

  • There is an issue that could cause players to temporarily lose access to the items inside the Assault Pack DLC.
  • There is an issue where the Security team will not have a VIP on their team if the selected VIP player swapped teams during the round start countdown.
  • There is a chance the player that is selected as the VIP may not have the correct VIP cosmetics applied.
  • There are instances where AI has unusually poor aim accuracy indoors.
  • There are instances where AI is able to track player location through walls.
  • There is an issue where the settings can be adjusted but do not save when using a gamepad.
  • There is an issue where the weapon selection list in the Loadout Menu appears empty after selecting your class before the start of a match. Switching between screens may bring the Loadout Menu back but elements will appear in the wrong positions.
  • There is an issue where the police badge may be missing on the Urban Warden torso DLC.


[h3]Praetorian Bundle Not Unlocking[/h3]

Some users may be experiencing an issue with these DLC not unlocking in-game. This is a high priority for us and we are actively investigating why and how this is happening. We appreciate your patience as we work to solve this.

[h3]The Linux Situation[/h3]

Hello penguin pals, this message is being written for you by someone who has in their lifetime been a self-described Linux-head. Yes, we are very much aware that EAC announced Proton and Wine compatibility. Please understand however that we would still need to do quite a bit of development work to properly support Linux, and at this point in time we do not have that capacity. Thank you for your understanding!



That’s about it for now! From all of us at NWI, have a great holiday season and we’ll catch you in the new year!










Update 1.11 Operation: Warlord - Hotfix #3

Hello everyone,

We are currently rolling out a hotfix to address an EAC launching issue. Turns out this was caused by non-ASCII characters in the user's Windows username.

Note: this fix is unrelated to the EAC issues affecting GeForce NOW and Windows 7 users.



[h3]RESOLVED ISSUES[/h3]
  • Fixed an EAC launching issue which was caused by non-ASCII characters in the user's Windows username


[h3]KNOWN ISSUES[/h3]
  • There is an anti-cheat issue which is affecting players using Nvidia GeForce NOW from playing online
  • There is an issue launching the game affecting all Windows 7 users


As always, if you run into any issues please feel free to contact our support team by following this link.

Update 1.11 Operation: Warlord - Hotfix #2

[h3]Howdy! [/h3]

As we mentioned in our Hotfix #1 post, thank you - each and every one of you - for being here with us. Here’s a small update on where we’re at right now:

🖥️ Steam players: we are releasing a second hotfix today so be sure to update your game when you see that option available.

🎮 Console players: we hear you, we really do. We’ll share more information about Operation: Warlord on consoles when we have everything nailed down. Fresh patch notes will be available once that update starts to roll out.

At a more general level: our aim here on the communications team these days (which includes folks working in community, support, and with content creators) is to strive towards transparency. It’s not possible to share all the details about everything - game development has its quirks, after all - but being open with you all is important to us.

Constructive feedback collected through our support team and through our social channels does make its way back to the team working on Insurgency: Sandstorm. With all that, here’s what’s in the Steam Hotfix #2.



[h2]RESOLVED ISSUES[/h2]

  • Fixed a crash that could occur when AI interacted with objects on community servers.
  • Fixed an issue where players were getting kicked from servers due to an EAC issue.
  • Fixed an issue where the Balaclava cosmetic would float above the character in-game when equipped along with headgear.
  • Fixed an issue where the party leader was unable to kick party members.
  • Fixed an issue where the Combat Glasses colour variations did not change colours in the Customization menu.
  • Moved the “Pre-Order Content,” which contained the Peacemaker and Warlord gear sets, under the Gear Sets section in the in-game store.
  • AI teammates in co-op modes now use the bBots setting to be in line with pre-1.11 behaviour.
  • Fixed an issue where the new Domination classes were not appearing in the Loadouts menu.
  • Fixed lighting issues on Outskirts and Hideout.



[h2]KNOWN ISSUES[/h2]

These come to us internally as we continue to playtest Insurgency: Sandstorm on the regular, but also from players who create tickets with our support team. We cannot guarantee that all of these issues will be fixed in future updates as we continuously adjust priorities throughout development.

  • While the Autocannon strafe fix was implemented per the game’s original design, we have heard your feedback. The design team is looking into how to improve the Commander class’ gameplay features in later updates.
  • There is an issue where the T-Shirt Frayed (part of the Dissident gear set) is missing the colour variations and currently only showing the blue option.
  • There is an issue where the P90 default texture is not applied to all optics and upgrades.
  • There is an issue with fire support being blocked from reaching its coordinates and detonating in the air occurring on multiple maps.
  • There are issues where players can clip and hide inside rocks on Crossing - reports (do them here!) would be greatly appreciated so we can fix these exploits.
  • There is an issue where the POLICE badge is missing from the Urban Warden torso cosmetic.
  • There is an issue where the PMC bottom and Internal Affairs shirt do not morph well.
  • There is a Security spawn stacking issue on Gap Ambush.
  • There is an issue with bomber drone audio.
  • There is an issue where the dropped magazine from the Vector is the incorrect model.
  • There is an issue where it is not possible to equip the Extended Magazine upgrade on the Aug A3 in the Firing Range.
  • There is an issue where a team kill on the VIP will award the friendly player 100 points.
  • There is an audio issue when attempting to go prone in the water.
  • There is an issue where the weapon model will disappear in the Loadout screen if the selection is double clicked.
  • There is an issue where there are multiple voice lines that are missing.
  • There is an issue where the projectiles are invisible when reloading any weapon with the Buckshot Launcher equipped.
  • There is an issue where the 2x-1x Holographic and 2x-1x Kobra optics are inconsistent in size.

Update 1.11 Operation: Warlord - Hotfix #1

Hello everyone,

We’ve got a hotfix coming in for those of you on Steam specifically to address the DLC unlocking issue. We are continuing to collect feedback via our support team, and appreciate all of your patience with us as we continue to add to Insurgency: Sandstorm.



[h2]Resolved Issues[/h2]

  • Fixed an issue where the Peacemaker DLC could not be unlocked or purchased
  • Fixed an issue where the Warlord DLC could not be unlocked or purchased
  • Fixed an issue where the Operation: Warlord DLC preview was missing from the in-game store




[h2]Known Issues[/h2]

  • There is an issue where players are getting kicked from servers due to EAC
  • There is an issue where players will not receive a notification after purchasing a DLC via the in-game store
  • There is an issue where the Balaclava Closed cosmetic will appear floating in-game when equipped with any headgear except Bad Day Wrap and Urban Warden Net
  • There is an issue where pressing the Crouch Toggle button will not remove the Crouch state (players can temporarily work around this issue by performing any other action such as sprint or jumping)
  • There is an issue where the new Domination classes are not appearing in the Loadouts Menu
  • There is an issue where character cosmetic previews do not apply until a class is selected
  • There is an issue where the Autocannon strafe fire support coordinates are not been taken at the time of call-in
  • There is an issue on Gap Push Objective E that is blocking fire support