Regarding the Temporarily Restricted Accounts
Greetings, Pioneers.
As you are already aware, we have recently made investigations and took actions against the exploit of international exchange rate on our Steam store. This incident had the potential to leave a gravely negative impact on our in-game market, so we could not help but temporarily restrict many accounts that had not been directly involved in the exploit of the recent issue on the following basis:
1. Players who displayed a similar connection pattern to those who have abused the exchange rate (e.g. varying connection IP’s, shared accounts…etc.)
2. Players who have received in-game currencies without having made the exchange with items of equal worth or received items or currencies from suspected accounts.
Having conducted an extensive investigation with regards to the issue, we will be releasing the accounts that have been temporarily put on hold due to the above stated reasons. We offer our sincerest apologies for having taken up your valuable time due to our investigation into the matter.
The accounts temporarily restricted will be released by the time this announcement has been posted and we will be issuing compensations for the time we have took in the investigation of the Steam store exploit for all affected players. The compensations can be retrieved by interacting with the Leonardo Expreso NPC in the game.
Once again, we would like to apologize and thank you for the patience and understanding you have shown us during this time.
As you are already aware, we have recently made investigations and took actions against the exploit of international exchange rate on our Steam store. This incident had the potential to leave a gravely negative impact on our in-game market, so we could not help but temporarily restrict many accounts that had not been directly involved in the exploit of the recent issue on the following basis:
1. Players who displayed a similar connection pattern to those who have abused the exchange rate (e.g. varying connection IP’s, shared accounts…etc.)
2. Players who have received in-game currencies without having made the exchange with items of equal worth or received items or currencies from suspected accounts.
Having conducted an extensive investigation with regards to the issue, we will be releasing the accounts that have been temporarily put on hold due to the above stated reasons. We offer our sincerest apologies for having taken up your valuable time due to our investigation into the matter.
The accounts temporarily restricted will be released by the time this announcement has been posted and we will be issuing compensations for the time we have took in the investigation of the Steam store exploit for all affected players. The compensations can be retrieved by interacting with the Leonardo Expreso NPC in the game.
Once again, we would like to apologize and thank you for the patience and understanding you have shown us during this time.