KurtzPel News

Hello Chasers!

In order to fix some critical issues, we will have an emergency maintenance.

Please take note, the emergency maintenance will be held from @ September 5th (UTC+0 07:00 ~ 07:20)


You will not be able to login or play during this maintenance.
Please understand that the duration of the maintenance may be adjusted.

Here is the list of issues that will be fixed in the coming, emergency maintenance:


1. Server Restart
- We will open the server immediately after the server has been restarted.
- There is a chance that the server will be up and available earlier than notified.


We apologize for any inconvenience caused by the Emergency Maintenance.

Thank you for your patience.

Attention, Chasers!

Please check this week’s maintenance schedule below.

The following patch note pertains to contents that will be updated during the (UTC+0) September 4th,2019 Weekly Maintenance.
Maintenance will happen during the following times:

(*Above time periods are subject to change. In case of schedule change, we will update this announcement.)


Our originally planned update date for Crafting System, Guild System, and 6 Player PVE Mode has been pushed back to September 10th (UTC+0).
( In this week live stream, we will share more information for next maintenance patch spec, please follow our twitch channel : https://www.twitch.tv/kurtzpeltv/ )

Due to the above changes, there won't be any updates this week and instead, we decided to extend the current on-going event for 1 more week.

We apologize for the inconvenience and thank you for your patience.


Event
1. “[Event] Let’s get it” has been extended.
- Duration: 2019.08.21 After Maintenance ~ 2019.09.10 Before Maintenance

2. “[Event] Daily Boost!” has been extended.
- Duration: 2019.08.21 After Maintenance ~ 2019.09.10 Before Maintenance


All above changes can change due to development complications and when there is a change, we will notify you on the changes.

Hello Chasers,

Due to an item database anomaly (bug) with the Steam Inventory, we had to conduct a server maintenance this evening 8/29/2019.
The anomaly was caused due to a rare, intermittent error that occur between a KurtzPel Character and the Steam Inventory Service.
We were able to confirm that though very rare, the error may have caused some Chasers to receive some duplicate items.

As of 11:00 8/29/2019 (UTC+0), we were able to resolve this issue via maintenance.

With the assistance of some noble and dedicated Chasers, we were able to resolve the issue quickly, and get all of you back into the game with little incident. Those that reported the issue to us were compensated for their time and effort.

This issue happened twice on 8/26/2019 UTC+0 and today. Any and all erroneous items that were created as a result of this error have been removed from the game.

Though this was a very weird bug/scenario, please be aware that any players found exploiting a situation like this will have correction action taken against their accounts, up to and including permanent account closure.

Currently some Chasers accounts are Steam market banned temporary which means they can’t transfer their item to steam inventory for investigation until it’s finished.

Even though this issue has been resolved, if for some reason you feel that a discrepancy has occurred due to the Steam Inventory transfer process error, please make sure to send in a Customer Support ticket, and we will conduct an in-depth investigation.




https://www.kurtzpel.com/customer-service/


Thanks again to those who brought this issue to our attention. We sincerely appreciate all that our dedicated Chasers do for us.

We sincerely apologize for the trouble involved with this situation.

Hello Chasers!

In order to fix some critical issues, we will have an emergency maintenance.

Please take note, the emergency maintenance will be held from @ August 29th (UTC+0 11:00 ~ 12:00)


You will not be able to login or play during this maintenance.
Please understand that the duration of the maintenance may be adjusted.

Here is the list of issues that will be fixed in the coming, emergency maintenance:


1. Fixed the item database anomaly with the Steam Inventory


We apologize for any inconvenience caused by the Emergency Maintenance.

Thank you for your patience.

Calling all Chasers!

We have a special announcement for everyone interested in shaping the future of balance and bug reporting in KurtzPel.
We will be hosting a special, application-driven test server platform called the Eltheca Proving Ground!

The purpose of this program is to use valuable feedback that extends beyond our own eyes and ears.
This group effort is being initiated to ensure that important changes and updates are tempered with the voices of both our Chasers and developers alike.

The Eltheca Proving Ground server will be open, to a number of selected Chasers from around the world who apply.

Apply Here: https://www.kurtzpel.com/tester/

We are hosting two separate sessions.
The details of how to share your feedback will be communicated to those players who participate, and the final changes will be implemented to the Live Server in October.

Your registration for the Proving Ground program must be made before 2nd. Sep. 23:59 UTC+0 in order to be valid.
Selected Chasers will be contacted via the provided e-mail before 3rd. Sep. 23:59 UTC+0.

We are picking the following number of players:
- North America: 100 Players
- Europe: 100 Players
- Northeast Asia : 100 Players

See you on the Eltheca Proving Ground!

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