AWS Failure Issue
Beginning at around 23:45 (KST), there was an issue with AWS (Amazon Web Services) due to a cooler failure on their end. Since it was a physical failure, it has been said to take a while until things are normalized.
Our matching servers were moved to a different server at around 01:40 (KST), except for the servers that were having issues due to the failure. From 02:00 (KST) onward, other failures were being reported due to the AWS issue.
As some may know, cloud service is a very complex system of various servers that provide efficient and fast delivery. However, because of its complexity, when an issue arises it may be a bit more difficult to stop it from spreading and affecting other servers. AWS is currently working to resolve the issue, but there may be intermittent instability until the original issue with the initial server group is fixed.
Unfortunately, because it is an issue with the cloud services the game is on and not the actual game itself, there is not much we can physically do to resolve this issue. We will continue to monitor the issue and do our best to get things back to normal as soon as possible.
Thanks for your understanding and patience!
Our matching servers were moved to a different server at around 01:40 (KST), except for the servers that were having issues due to the failure. From 02:00 (KST) onward, other failures were being reported due to the AWS issue.
As some may know, cloud service is a very complex system of various servers that provide efficient and fast delivery. However, because of its complexity, when an issue arises it may be a bit more difficult to stop it from spreading and affecting other servers. AWS is currently working to resolve the issue, but there may be intermittent instability until the original issue with the initial server group is fixed.
Unfortunately, because it is an issue with the cloud services the game is on and not the actual game itself, there is not much we can physically do to resolve this issue. We will continue to monitor the issue and do our best to get things back to normal as soon as possible.
Thanks for your understanding and patience!