Teaming and Ban Update
The Eternal Return team feels that it is necessary to bring you clarity and information regarding Teaming and similar issues some of you have witnessed in the game.
1. Originally, we did not have a codified policy on dealing with teaming or similar issues prior to the Sissela Update (0.15.0). We will not be retroactively suspending accounts reported before then. However, we continue to closely monitor the players who have been reported.
2. We ask you to please keep in mind that we're still in Beta -- we hope that you all can be understanding if, and when, you find things are not ready yet. With the launch into Early Access, we will implement a player report function that players will be able to use at the end of each match.
3. The team has felt that many players have mistaken the LP rank system as an official rank system in game. While, in the current state of the game, it's the closest thing we have to rank, but in reality, it's just a temporary system to help us with matchmaking. The actual Ranked mode and system will be added to the game later during Early Access.
4. There have been reports of various situations of players violating our ToS, and we will be taking measures on those proven to be in violation. The best thing you can all do to help us at this time is to make sure to send us videos/screenshots with your reports to help facilitate our judgement of each report. Even if the report is found not to be breaking our ToS, we will still keep a record of the report and monitor the reported player.
5. The Terms of Service has been amended to include policy for things like frequent inactive players and players who stalk other players across different matches.
Currently you can report players through the specific channels we have on Discord or through our Support platform here: https://eternalreturn.zendesk.com/hc/en-us/requests/new
The following accounts have been absolutely confirmed and have been temporarily or permanently suspended due to violations of our Terms of Service:
We do not yet have a high number of players that have faced suspension. We are in the process of implementing better and more efficient ways to address teaming, inactivity, stalking, and even attempts to use illegal programs.
We will do our best to improve this and make sure that these issues do not ruin the fun and unique experiences we want you to have in Eternal Return.
If your account has been suspended and you would like to appeal your case, please contact us through:
https://www.playeternalreturn.com/support
Use the Issue Category: Ban
1. Originally, we did not have a codified policy on dealing with teaming or similar issues prior to the Sissela Update (0.15.0). We will not be retroactively suspending accounts reported before then. However, we continue to closely monitor the players who have been reported.
2. We ask you to please keep in mind that we're still in Beta -- we hope that you all can be understanding if, and when, you find things are not ready yet. With the launch into Early Access, we will implement a player report function that players will be able to use at the end of each match.
3. The team has felt that many players have mistaken the LP rank system as an official rank system in game. While, in the current state of the game, it's the closest thing we have to rank, but in reality, it's just a temporary system to help us with matchmaking. The actual Ranked mode and system will be added to the game later during Early Access.
4. There have been reports of various situations of players violating our ToS, and we will be taking measures on those proven to be in violation. The best thing you can all do to help us at this time is to make sure to send us videos/screenshots with your reports to help facilitate our judgement of each report. Even if the report is found not to be breaking our ToS, we will still keep a record of the report and monitor the reported player.
5. The Terms of Service has been amended to include policy for things like frequent inactive players and players who stalk other players across different matches.
Currently you can report players through the specific channels we have on Discord or through our Support platform here: https://eternalreturn.zendesk.com/hc/en-us/requests/new
The following accounts have been absolutely confirmed and have been temporarily or permanently suspended due to violations of our Terms of Service:
- m**g*uu
- 드*딩
- 에좋*인*
We do not yet have a high number of players that have faced suspension. We are in the process of implementing better and more efficient ways to address teaming, inactivity, stalking, and even attempts to use illegal programs.
We will do our best to improve this and make sure that these issues do not ruin the fun and unique experiences we want you to have in Eternal Return.
If your account has been suspended and you would like to appeal your case, please contact us through:
https://www.playeternalreturn.com/support
Use the Issue Category: Ban