Urgent note on the matter of not running away

Recently, we have seen a lot of bad reviews saying that we have run away. And all of these reviews can not be replied. So I feel the need to explain the situation. Originally, you because of the slow update of the bad comments then reasonable I also recognized, after all, the slow update is a fact. But I don't think it's appropriate to say that it's not going to change and run away, because it's not true.
A simple overview of the content of this note is: we really did not run away, I'm sorry for the slow update.
The detailed explanation may be some attempts to understand each other. I feel that the mutual understanding between ordinary players and developers seems to be more and more difficult these years, but I still want to try, because I like to communicate with people and want to have more consensus with my friends who have bought my games.
Here are some self-answers to questions that players might ask.
Q: Will it continue to be updated? What else will be updated?
A: Yes, there are new chapters of the campaign and new systems to be updated, the specific update plan will be released in a few days.
Q: Why is the update so slow?
A: This question is a little complicated, the simple answer is because of the poor. Interested in understanding the specifics of friends can read the following content, not interested in directly skipping.
For a variety of reasons, the game is still extremely crippled when the market opened for sale, so I am very anxious. There are so many things to change, and interrelated, it is difficult to solve all the problems through a small update. So after nearly a year of development, a major update was released last November, adding new heroes, new units, new systems, new levels, and almost doubling the volume of the game, although there were no new chapters. The original plan after this was to make a splash and spend another six months updating the game to the full version, but the problem was that the money and enthusiasm needed for the update didn't seem to be enough.
The programmer and I were not partners in the same company, nor did we set up a studio for the game; we collaborated on the project online as two independent developers. After spending close to a year working together online on a major update, the feedback was that sales had barely increased and the critical rating had dropped - many players couldn't beat the new nightmare levels so they thought there was something wrong with the game's values and were frustrated so they gave bad reviews. The game is not good enough to be badly reviewed, there is nothing to complain about, but at that point in time really frustrated, feel that it is difficult to arouse their own enthusiasm and network partners to continue to update new content in the short term.
The update is certainly to be more, but it will take some time to continue to accumulate enthusiasm value, or to get enough money, enough to support the development of the game for six months, as well as the money for the development of my new work in advance. Then my side has been doing new work planning, conceived a lot of new brand-new gameplay projects, but whether you want to finance or want to talk about distribution are still unable to get money. The most common question is: since you have no prototype of this design, how do you know it can make money?
Later, when the hand game was reviewed, the hand game publisher began to make plans for the hand game version. Thinking that after the handheld version is listed, we can get enough money to live a year each, we have some enthusiasm again, so we start to update again.
Q: Why don't you send out game announcements every now and then to explain the situation?
A: There is really no good news to send, and it seems quite negative and uninspiring to tell the real situation.
Q: The handheld version is so cheap, is it a loss to buy the STEAM version?
A: I think it's okay if you buy it at a discount. the main advantage of the STEAM version is that the creative workshop will be updated afterwards, so there may be more content compared to the handheld version.
Q: I am an English language player, the English version of the game is too bad, will it be better?
A: I heard from the publisher that they have recently found an overseas publisher to cooperate with, and they should re-translate the game text as a whole, so there will be a better English text.