Introducing the KatHawk Studios Customer Bill of Rights!
Hello! With our transition to full-time status, I will be much more active with announcements and updates, and the first thing I wanted to post is KHS' Customer Bill of Rights. As far as I know, only Stardock does something similar - basically, it's a listing of what your expectations should be for any product that has our name on it. Without further ado...
KatHawk Studios Player Bill of Rights
I. You have the right to a product that is fully functional when a full retail price is charged, and to receive a complete gaming experience with the base product.
II. You have the right to reach out to us at any time to speak about the quality or any other questions about the game.
III. You have the right to transparency in the game development process, and if there are delays, that they be communicated in a clear and honest manner.
IV. You have the right to give feedback about the game, whether positive or opportunistic, as long as it is in a professional manner.
V. You have the right to our very best effort with every product we ship and place the KatHawk Studio name on.
VI. You have the right to full accountability from KatHawk Studios if a product does not meet the features/expectations that were promised by KatHawk Studios.
VII. You have the right to expect support for all KatHawk Studio products for a reasonable time after initial launch, to be no less than one year.
VIII. You have the right to have access to an active, responsive, and helpful community for all KatHawk Studio products.
Thanks! Looking forward to building an awesome player community!
-Steve
KatHawk Studios Player Bill of Rights
I. You have the right to a product that is fully functional when a full retail price is charged, and to receive a complete gaming experience with the base product.
II. You have the right to reach out to us at any time to speak about the quality or any other questions about the game.
III. You have the right to transparency in the game development process, and if there are delays, that they be communicated in a clear and honest manner.
IV. You have the right to give feedback about the game, whether positive or opportunistic, as long as it is in a professional manner.
V. You have the right to our very best effort with every product we ship and place the KatHawk Studio name on.
VI. You have the right to full accountability from KatHawk Studios if a product does not meet the features/expectations that were promised by KatHawk Studios.
VII. You have the right to expect support for all KatHawk Studio products for a reasonable time after initial launch, to be no less than one year.
VIII. You have the right to have access to an active, responsive, and helpful community for all KatHawk Studio products.
Thanks! Looking forward to building an awesome player community!
-Steve