An Update to Family Sharing and Recent Efforts
[p]Sleepers, [/p][p]We would like to share a quick update on cheats and exploits and inform you that we’re temporarily disabling Family Sharing. [/p][p] [/p][p]As soon as these issues started, we began gathering reports and data to work on fixes and preventative measures. [/p][p]Over the past weeks, we have deployed multiple hotfixes that addressed several exploits. [/p][p]We are monitoring the situation and will continue our efforts as needed. [/p][p] [/p][p]In addition to fixing the causes, we have also taken some direct action against players who used exploits, banning hundreds of players and removing large amounts of exploited Solaris from the game. [/p][p]These efforts are currently ongoing: our investigations continue and our banhammer has more work to do. [/p][p] [/p][p]We are aware of some other issues caused by cheats and we have fixes in the works that we aim to implement in the next patches. In the meantime, we will continue to take action on accounts you reported via the Request Help option in the game. [/p][p] [/p][p]Last but not least, we are temporarily disabling Family Sharing as part of our efforts as we have unfortunately seen this feature abused frequently. We apologize to our players who legitimately used this feature. We are actively working on changes that will allow us to re-enable the system as soon as possible. While we don’t have an ETA to share at the moment, we are aiming to implement those changes within this year. We will let you know as soon as we have a date. [/p][p] [/p][p]Thank you all for your reports, cooperation, and your continued patience and understanding. [/p]
