Known Issues

Greetings, this is Shadow Arena.

We want to keep you informed regarding the details of the current known issues.

Please refer below to minimize any inconveniences to your gameplay. We will continue to update you through this notice if any additional issues are discovered.


● Encountering a Login Page on the Steam Launcher while already logged intoSteam
- Please try the [Scan Files] option at the bottom of the launcher and restart your game launcher after it’s complete.

● Encounter a 'WinLicense' related pop-up window
After completely downloading the patch, please restart your launcher.

● 'Invalid ticket' error message when launching the game from the Steam platform
- Restarting the game launcher will let you play the game properly.

● An issue where you cannot turn the camera to the right.
- [Menu] > [System Settings] > and clicking on [Reset] will allow the camera to function properly.

● Hero sporadically loses Black Spirit transformation before reaching the ground while flying through the air after being killed during the grace period.
- This issue will be fixed during next week’s scheduled maintenance.

● Certain products appearing under the Sale tab in the Shop
- Please note, this issue will be resolved during this week’s scheduled maintenance.


● Frame rate drops when the game window setting is set to "Full Screen" mode.
- For optimal gameplay, we recommend playing the game in Full Screen Window or Window mode.


If you continue to experience the same issue after trying the instructions above, please provide us the exact details via our Customer Support or the launcher’s Report Error function.

We sincerely apologize for any inconveniences, and we will work harder to provide better services.

Thank you.