Our Measures Against Violators of the Shadow Arena Terms of Service

Greetings, this is Shadow Arena.

The Shadow Arena service team is doing its utmost to provide our players with a satisfying and fair gameplay experience.

Accordingly, after the start of Early Access on May 21st (Thu), we have been closely monitoring the game and meticulously reviewing all player reports.

So, let us provide you with some more details on what the operational direction is for the Shadow Arena service team.

Number one, Shadow Arena strictly prohibits the production, use, and distribution of unauthorized programs.

Acts, such as the production, use, and distribution of authorized programs, not only hinder and disrupt the development of a healthy game community, but also harm the in-game structure and negatively impact the balance of the game’s systems.

The Shadow Arena service team will be taking stringent measures whenever such acts are discovered; thus, we ask for your cooperation and assistance by following our Terms of Service in not producing, using, or distributing unauthorized programs.

Thus, we will continue to take strict measures, such as permanently restricting the violator from using our services, whenever we discover the use of unauthorized programs through our own monitoring or from player reports.

Additionally, if you ever encounter or observe the production, use, or distribution of unauthorized programs, please feel free to contact us via the Shadow Arena Customer Support or our official SNS channels (Discord, etc.)

Number two, Shadow Arena will be taking active enforcement against inappropriate/offensive language, posts, and names.

Shadow Arena is a globally-serviced game that is played by many players from across the world. Recently, we’ve identified language and nicknames that can be considered or intended to be inappropriate/offensive, such as by being derogatory against certain regions, countries, races, etc.

We at the Shadow Arena service team aim to be as impartial as possible, without a focus on specific regions, countries, races, religion, politics, or etc.

That’s why we will be taking action in accordance with the Terms Service whenever we discover any acts that can be considered derogatory, mocking, or are intended to incite social conflict.

We ask our players cooperation by respecting the Shadow Arena Terms of Service and refrain from any acts that can be considered violations.

☞ Go to the Shadow Arena Terms of Service

Please refer below for the details of our action against users who violated the Shadow Arena Terms of Service.

■ Restrictions for Violators of the Terms of Service
Production, Distribution, or Usage of Unauthorized Program/Macro - 1st Violation
- Date of Restriction: May 24, 2020 (Sun)
- Restriction Details: Permanent Ban
- Total Number Restricted: 4


■ Offensive Username - 1st Violation
- Date of Restriction: May 24, 2020 (Sun)
- Restriction Details: Warning (Name Changed)
-Total Number Restricted: 2 (Asia Server)

We will continue to track down any users who violate the Terms of Service through active monitoring and investigation in order to eliminate any unauthorized programs and ensure a fair and healthy game community.

Thank you.