Changes to the Customer Support Ticket Platform

Thanks to your valuable feedback, we’ve made changes to our Customer Support’s ticket submission platform during the November 5, 2020 (Thurs) maintenance.

Please refer below for more details.

■ Changes to the Customer Support Ticket Platform

Previously, when you submitted a ticket, you could only receive one reply and needed to re-submit a ticket by clicking the “Submit a Ticket” button and re-filling out all the necessary information for any additional questions or concerns, which could be quite inconvenient.

However, after the November 5 maintenance, the changed platform was improved to be more convenient by allowing you to continue to submit further inquiries when you have additional questions or concerns with the “Start an inquiry thread” button on your tickets page.



Additionally, this feature allows you to view the entire history of your inquiries and answers in a dialogue box form.



However, if you want to submit a new ticket for a different question/concern, you will need to use the existing “Submit a Ticket” button to be able to receive an accurate reply as quickly as possible.

Once again, we want to thank you for your valuable feedback regarding Shadow Arena’s Customer Support, and we will work to continue improving our system. Thank you.