SA Server and NA Server Merge FAQ

What is a server merge?

Two separate servers (SA and NA servers) will be combined into one server. The server merge will occur during the November 19, 2020 (Thu) maintenance. Afterwards, players from the 2 servers will be playing on the same server.

Can I still use my existing character even after the server merge?

In a server merge, your most important information is kept safe. In this case, however, SA accounts will be absorbed into the NA server so there may be some differences depending on which server you had an account.

1) If you have a nickname generated only in the NA server under your account
- You can still use your current NA server account even after the server merge.

2) If you have a nickname generated only in the SA server under your account
- You can still use your current SA server account, but rankings, tiers, clans, and friend list information will be reset. If there is an existing account with the same nickname in the merged server, your nickname will be changed automatically and you will receive a Nickname Change Coupon.

3) If you have a nickname generated in both the NA and SA servers under the same account
- You can use your previous NA server account with certain data from the SA server account combined. The nickname that you used for the NA server will be retained.

[Combined Character Information]
> Titles owned, Title progression
> Completed Challenges, Challenge progression
> Hero Mastery
> Buffs owned
> Mail received in game
> Shop storage and items in Loot Storage
> Silver
> Hero and Hero skins (If there is a duplicate Hero or skin, a different item will be given instead)

What happens if I have duplicate Heroes or skins in SA and NA server?

If you own the same Hero in both servers, you will retain the list of currently owned Heroes and you will receive Hero Selection Coupons depending on the number of duplicate Heroes owned so you can choose another Hero instead.

If you own the same Hero skin in both servers, you will retain the list of currently owned Hero skins and you will receive a Hero Skin Selection Coupon depending on the number of duplicate Hero skins owned so you can choose another Hero skin instead. If the duplicate Hero skin owned is a skin that is on sale permanently in the Shop, you may choose other Hero skins that are on permanent sale and if it was a Hero skin that was on limited sale, you may choose among other limited sale Hero skins. Items you purchased with Silver that result in duplicate items will be exchanged for Silver.

The items will be sent via in-game mail. Duplicate Heroes or Hero skins through events, you may not be eligible for and you may not receive them if the duplicate Hero or Hero skins were received from events.

What happens to the Hero Mastery Level and Skill Enhancements?

For the Hero Mastery level, the higher Hero Mastery level from the two servers will be applied. The Skill Enhancements, however, will reset and you will receive Skill Stones depending on the Hero Mastery level.

What happens to duplicate nicknames after the server merge?

If there is a duplicate nickname between the NA and SA servers, the SA server account nickname will change arbitrarily, and you will receive a “Nickname Change Coupon” in your in-game mail so you can change your nickname to one of your choosing.

What happens to clans?

The NA server clan information will be retained while the SA server clan information will reset.

Can I use previously purchased Gcoin even after the server merge?

Gcoins are purchased per account, not per character, so you may still use previously charged Gcoin after the server merge.

What happens if there are unclaimed mail?

If there is unclaimed mail that has not yet expired, they will be retained in an unclaimed state.

What happens to items in Storage and Silver?

Items in Shop or Loot Storage will be retained as they are in Storage. However, if the Storage ends up exceeding max capacity, the items will be sent via mail.

What happens to Challenge progression?

If you have only one account between the SA and NA servers, the previous Challenge progression will be retained.

If you have accounts in both the SA and NA servers, the SA server’s Challenge progression will be added onto your NA server’s Challenge data. For example, if you achieve 10 Hero kills in SA server Solo mode and 30 Hero kills in NA server Solo mode, your progression will be the sum of the records from the 2 servers after the server merge and you will have 40 Hero kills counted towards your progression.

What happens to Title progression?

The Titles owned and Title progression from the 2 servers will be combined. If you meet the requirements for a title but have not claimed it yet, the Obtain button will be activated and after the server merge, you can acquire the title by pressing the button.