(Completed) Dec. 22 Service Stabilization, Website/Customer Support Maintenance
The maintenance is now finished and you can now access the game.
Thank you for your patience during the maintenance. We have sent you compensation as a token of our apology for the inconvenience you may have experienced.
■ Official Website Changes and Improvements
- My Page was changed to the Pearl Abyss membership account.
- The official launcher was changed to the Pearl Abyss membership account login screen.
- Started the Passord Change Campaign.
▶ [Password Change Campaign]
Maintenance Compensation Details
- Who is eligible: Accounts created before the maintenance
- Compensation: 1,000 silver
- Expiration Date: December 29, 2020 (Tue) 23:59
- Who is eligible: Accounts created before the maintenance
- Compensation: 1,000 silver
- Expiration Date: December 29, 2020 (Tue) 23:59
* Note
- Your compensation has been sent to your in-game mail. If you do not receive the compensation before the expiration date, it will expire and you will no longer be able to collect it.
Greetings, this is Shadow Arena.
We will be performing a stabilization maintenance and website/customer support maintenance on December 22, 2020 (Tue).
During the maintenance, you will be unable to access the game service, website, and customer support page.
Service Stabilization Maintenance Schedule
Server
Date/Time
ASIA
December 22, 2020 (Tue) 14:00 - 18:00 20:00 (UTC+9)
NA
December 21, 2020 (Mon) 21:00 - December 22, 2020 (Tue) 01:00 03:00 (PST)
EU/RU
December 22, 2020 (Tue) 06:00 - 10:00 12:00 (CET)
December 22, 2020 (Tue) 08:00 - 12:00 14:00 (MSK)
■ Game Maintenance Impact
- Unable to access the game
Website Maintenance Schedule
Server
Date/Time
ASIA
December 22, 2020 (Tue) 14:00 - 18:00 20:00 (UTC+9)
NA
December 21, 2020 (Mon) 21:00 - December 22, 2020 (Tue) 01:00 03:00 (PST)
EU/RU
December 22, 2020 (Tue) 06:00 - 10:00 12:00 (CET)
December 22, 2020 (Tue) 08:00 - 12:00 14:00 (MSK)
- Unable to access all services within website and Parental Controls site
Customer Support Maintenance Schedule
Server
Date/Time
ASIA
December 22, 2020 (Tue) 14:00 - 16:00 (UTC+9) (Modified)
NA
December 21, 2020 (Mon) 21:00 - 23:00 (PST) (Modified)
EU/RU
December 22, 2020 (Tue) 06:00 - 08:00 (CET) (Modified)
December 22, 2020 (Tue) 08:00 - 10:00 (MSK) (Modified)
- Unable to access all services within Support and Parental Control Support site
Thank you.
※ Additional Notices
- The service stablization times are subject to change, extension, and/or early completion. Any changes will be provided as an update on this site.
- Once the service stabilization begins, you will be automatically disconnected from the game, even if you are waiting in-queue or in a match.