Changes to the Privacy Policy
Thank you for your continued love and support of Shadow Arena.
In order to safely manage our Players’ valuable personal information, we are making amendments to the Shadow Arena Privacy Policy.
Please refer below for the exact details.
[h3]■ Privacy Policy Amendments [/h3]
- Amended Policy: Privacy Policy
- Applied Date (Effective from): March 18, 2022 (Fri)
- Primary Changes
> Article 3 – 3: Change and add cosignee names between partners and service provider
> Translation revisions.
- Amendments Details (English)
[Before Amendement] Who does Pearl Abyss share your information with? 3) Partners and service providers
Black Desert Korea Service
Consigned Company
Consigned Duties
Location
Payletter Inc.
Identity verification and payment tasks - Re-entrusted agency: SK M & Services Co., Ltd.: Support customer counseling related to payment
Republic of Korea
Metanet Mplatform
Deliver notices, perform customer support and outbound tasks related to giveaway shipping
Republic of Korea
Epic Games S.a.r.l.
Detect and block hacking and malicious behaviors through service data analysis
Luxembourg
SUREM Co., Ltd.
Provide and manage a message transmission system
Republic of Korea
Black Desert NA/EU Service
Consigned Company
Consigned Duties
Location
Epic Games S.a.r.l.
Detect and block hacking and malicious behaviors through service data analysis
Luxembourg
Paymentwall Ltd.
Payment tasks
England
MoGi Group Ltd
Providing customer service, handling complaints, sending matters of notification
Ireland
Shadow Arena
Consigned Company
Consigned Duties
Location
Epic Games S.a.r.l.
Detect and block hacking and malicious behaviors through service data analysis
Luxembourg
Payletter Inc.
Identity verification and payment tasks (within Republic of Korea region)
(Re-entrusted agency: SK M & Services Co., Ltd.: Support customer counseling related to payment)
Republic of Korea
Metanet Mplatform
Deliver notices, perform customer support and outbound tasks related to giveaway shipping
(within the Republic of Korea)
Republic of Korea
SUREM Co., Ltd.
Provide and manage a message transmission system
(within the Republic of Korea)
Republic of Korea
Elite Global
Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks
(in English speaking regions)
Philippines
[After Amendement]
Who does Pearl Abyss share your information with? 3) Partners and service providers
Consigned Company
Consigned Service Providers
Consigned Duties
Location
Epic Games S.a.r.l.
Black Desert Korea Service
Black Desert NA/EU Service
Shadow Arena
Detect and block hacking and malicious behaviors through service data analysis
Luxembourg
Paymentwall Ltd.
Black Desert NA/EU Service
Payment tasks
England
Mogi Group Ltd
Black Desert NA/EU Service
Providing customer service, handling complaints, sending matters of notification
Ireland
Payletter Inc.
Black Desert Korea Service
Shadow Arena
Identity verification and payment tasks (within Republic of Korea region)
(Re-entrusted agency: SK M & Services Co., Ltd.: Support customer counseling related to payment)
Republic of Korea
MetaM
Black Desert Korea Service
Shadow Arena
Deliver notices, perform customer support and outbound tasks related to giveaway shipping
(within the Republic of Korea)
Republic of Korea
SUREM Co., Ltd.
Black Desert Korea Service
Shadow Arena
Provide and manage a message transmission system
(within the Republic of Korea)
Republic of Korea
Elite Global
Shadow Arena
Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks
(in English speaking regions)
Philippines
Gru Company
Black Desert Korea Service
Black Desert NA/EU Service
Shadow Arena
Black Desert NA/EU Service
Shadow Arena
Giveaway delivery tasks
Republic of Korea
Privacy Policy Before Changes
Privacy Policy After Changes
* If you do not reject the amended Privacy Policy by the effective date of March 18, 2022 (Fri), you will be deemed as consenting to all changes.
* If you do not agree to the changes made to the Privacy Policy, you may apply for 'account deletion' or demur through [Customer Support]. Please note that deleting your account means all your game data, including characters, items, etc., will be erased and any deleted game data cannot be restored.
* Please contact us via [Customer Support] if you have any questions or concerns about the changes to the Pearl Abyss Privacy Policy.
Thank you.