Maintenance update coming January 30th
We are targeting January 30th to bring down servers and roll out the below changes.
We need to update back end commerce systems and improve the steam purchasing flow. This will require us to take down servers.
These purchase flow changes are a requirement from EU compliance for 3D Secure that need to be completed before the end of January. Below are the changes that players will see once servers come back up.
Purchase Flow Changes
The following payments methods will be unavailable on swtor.com (Steam is not impacted):
Only new purchases will be impacted. Existing recurring payments will remain as is. We will communicate when the above methods will be available once again.
- Time: 9am CT / 3pm UTC
- Estimated downtime: 4 hours
We need to update back end commerce systems and improve the steam purchasing flow. This will require us to take down servers.
These purchase flow changes are a requirement from EU compliance for 3D Secure that need to be completed before the end of January. Below are the changes that players will see once servers come back up.
Purchase Flow Changes
- Improvements to the checkout flow on SWTOR.com will take players to a new checkout page.
- This will look like an EA page with updated text.
- We have improved the logic around Steam purchases to reduce friction and resolve issues players were experiencing.
- Updated exchange rates from the US Dollar to local currency will be implemented. Some regions will see a decrease in pricing for Cartel Coins, subscription time, and bundles while others may see an increase.
- This does not impact the items in the Cartel Market
- The base price in USD for all subscriptions and Cartel Coins will remain the same.
- The price on recurring subscriptions will not be updated when these changes go live, however, they will be in the future. We will issue a 30 day notice to all players who have an active recurring subscription once we have timing in place.
- This does not impact the items in the Cartel Market
The following payments methods will be unavailable on swtor.com (Steam is not impacted):
- PaysafeCard
- Sofort Banking
- Boleto bancário
- SEPA
Only new purchases will be impacted. Existing recurring payments will remain as is. We will communicate when the above methods will be available once again.