PF Random Box Issue

We are aware that some users did not receive characters when they pulled Fei, Max, or Double D from the random box.

Please see below for instructions on how to handle this issue:

1. I pulled a character that I do not own.
- It directly unlocks your locked character. No issue.

2. I pulled a duplicate character but did not receive points.
- We will check your log and send out your missing conversion points of 50 on the 3/20 maintenance.

We sincerely apologize for the inconvenience.

Thank you for your continued support.

- 3on3 Freestyle Team