[Notice] In-game Known Issues - Zenny Increase (EN server)

Hello, this is an announcement from SoulWorker.
We have found about abnormal Zenny acquisition on certain user accounts.

※ For further details, please refer to the link.


Account of using abnormally acquired Zenny has been temporarily restricted to use the game according to the operation policy, and this will be released as soon as the investigation and appropriate measure would be done.

Please see the following for the details.

[Account to be restricted]
- Who used Zenny acquired by abnormal issue at ingame
※ Accounts that allow normal collection of abnormally acquired Zenny are not restricted.
※ Related policy
- Article 7 Restriction Policy on Game Service Use
(1) If the player violates the terms of service and operation policy, player may be restricted from using the service according to the criteria below.
* Bug Abuse
- 1st : Access Restriction for 30days
- 2nd : Permanent access ban

[Restricted period]
- 1day (Until collecting the abnormally acquired Zenny you have)

[Scheduled Processing Plan]
- Collecting abnormally acquired Zenny within accounts with restricted use for investigation and action
- Takes retrieve action every Friday morning until all the abnormally acquired Zenny is retrieved
※ Temporary restriction will be done in case of re-retrieve
※ Prior notice by in-game mail (H.E.M.S) at least 2 hours before the scheduled time for the retrieve operation
- Ingame mail (H.E.M.S) notice will be sent once the retrieve work would be completed.

The above issue has been occurred due to the same cause of Zenny loss issue, and using an abnormally obtained Zenny constitutes exploitation of a bug.

However, considering the cause of the bug and the severity of the abuse, please note that one-day usage limit for investigation and action has been decided.

We ask for your active cooperation for a pleasant gaming environment in the future.

Thank you.