[Notice] Community Manual & Precautions

Good day! This is [GM] Ephnel Hope you are enjoying nice gameplay!
With this post today, I would like to share with you few guides before the official re-launch of SoulWorker.

1. Policy
1) Privacy Policy
https://steamcommunity.com/app/1377580/discussions/1/3120409925872901113/
2) Operational Policy
https://steamcommunity.com/app/1377580/discussions/1/3120409925872905079/

2. Customer Center
Customer Center Operating
> GMT 01:00 ~ 09:00 (Weekdays only)
> PST 18:00 ~ 02:00 (Weekdays only)
> KST 10:00 ~ 18:00 (Weekdays only)
The official Customer Center link:
> TC: https://liongames.zendesk.com/hc/zh-tw
> EN: https://liongames.zendesk.com/hc/en-us

※We will do our best to help you with your inquiries as soon as possible. However, it may be delayed in some cases, so we ask for your kind understanding in advance.

Writing your Steam™ accounts’ number in the ticket will be a great help for a quick response.

[How to check the number of Steam™ account]
View profile > Edit Profile > CUSTOME URL > account number (17-digits)


※ Cautions
1) The Customer Center personnel and GMs do not ask for your personal information such as an address, contact information. (However, there may be formal requests for handling inquiries.)
2) The Customer Center personnel and GMs do not send e-mails that induce personal information. (However, there may be formal requests for event reward delivery, but in this case, separate notice can be made.)
3) Please make sure to check that the mail is sent through the official channels.
4) We ask you to pay attention to the impersonation of GMs and admins. For the official GMs and admins, the unique emblem displays below. Also, the official GMs and admins do not request personal information and 1:1 transaction through chat.


5) The two official GM’s of SoulWorker are GM Chii and GM Ephnel.
Thank you.