Soulworker News

Hello! This is an announcement from Soulworker.

The new Coral Veil costume, a charming bridal-inspired outfit, was released on August 7 and is now available for purchase. Don't miss your chance to add this elegant look to your collection and stand out in-game!

For more details about the promotion, check the link below:

[Notice] 25/08/07 Update Notes Preview

Haru Estia

Lily Bloommerchen
[Stockings are being repaired]

Stella Unibell

Iris Yuma

Chii Aruel

Ephnel

Lee Nabi

Dhana Opini

Hello! This is an announcement from Soulworker.

The Ruthless Gold Eve Login Event is currently ongoing! Log in to select your preferred Golden Labyrinth equipment and earn other exciting rewards.

For more details about the event, visit:

[Notice] 25/08/07 Event Notes Preview

Hello! This is an announcement from Soulworker.

The translated live broadcast with our Development Team is now available! Have you had a chance to watch it yet?

Check it out below:
[previewyoutube][/previewyoutube]

Also, our login event is currently ongoing! Don't miss your rewards.

[Dev Q&A] 2025 First Half Survey - Q&A Summary (Updated: 08/07/25)

Thank you for your continued support and patience with SoulWorker.

Hello! This is an announcement from Soulworker.

We have identified an issue affecting character creation on certain servers. Currently, when attempting to use a character name that is already taken, no error message or prompt will appear.

Normally, you would receive a message indicating the name is unavailable, but due to this issue, no such notification is displayed.

If you get stuck on the character creation screen, please assume that your preferred name is already taken. You should be able to proceed by entering a different name that has not yet been used.

Our team is working on fixing this as soon as possible.

Notes:
- Affected servers: EN and TC
- CN servers are not affected

We apologize for the inconvenience and appreciate your patience.

Hello! This is an announcement from Soulworker.

We would like to inform you of the changes made to the following item-related restrictions for accounts, which were applied in March and May 2025.

Affected Features:
- Trade (1:1 Transaction)
- Mail (H.E.M.S)
- Market
- League Storage

### Restriction Changes

- Before Update:
※ You can view the previously implemented transaction restrictions in the announcement below:

[Notice] Transaction Restriction System Changes (05/15/25)


- After the Update:
※ The following features require the character to be Level 85:
  - 1:1 Trading
  - Mail (H.E.M.S)
  - Market

※ The features listed below will be restricted for 30 days after an account's first Cash Shop purchase:
  - This applies to:
    - Accounts created after the August 7 update
    - Accounts created before August 7 that have never made a Cash Shop purchase

    Restricted features:
    - 1:1 Trading
    - Mail (H.E.M.S)
    - Market
    - League Storage

Note:
- If your 30-day restriction is still active, you may not be able to wrap costumes.
- The 30-day countdown will now be displayed on your Profile menu.


### Amendments FAQ

#1

Question:
- I made my first Cash Shop purchase on July 21. Will the 60-day restriction still apply after the August 7 update?

Answer:
- No. Starting August 7, the 60-day restriction will be shortened by 30 days.

Example:
- Before August 7 Policy:
  - Account Created: April 13
  - Purchase Date: July 21
  - Item Restriction: 60-day countdown begins
  - Transaction Restriction: 60-day countdown begins
  - Both restrictions end: September 21

- After August 7 Policy:
  - A 30-day reduction will be applied to the transaction restriction.
  - New Transaction Restriction End Date: August 21

#2

Question:
- What happens to accounts that have already completed the Transaction Policy before the March 2025 update?

Answer:
- If your account already fulfilled the initial transaction requirement (e.g., first Cash Shop purchase completed before March 2025), you will retain full access to the following features without further restrictions:
  - 1:1 Trading
  - Mail (H.E.M.S)
  - Market
  - League Storage

Example:
- An old account that met the first-purchase condition
- Made a Cash Shop purchase by July 10
- After the August 7 update, no transaction restrictions will be displayed on the account[/p]