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Soulworker News

[Notice] In-game Known Issues



Hello, this is an announcement from SoulWorker.
We have internally found the in-game issue after May 4th Update.

Further details are as follows:

===============

[Issue]

- Dhana's Dipluce Horizon Main Quest Issue (Issue: NPC 'Reive' Not Appeared → Unable to progress)

- 'Beauty Select Option' Item Issue (Issue: Wrong Tooltip and Incorrect Included Items)

- Erwin's Gesture Issue (Issue: Equip 'Shining Star on Stage' costume → Use Gesture 'Shadow Whisper' → Hand / Head Graphic Issue)

===============

We sincerely apologize for this inconvenience
and SoulWorker will try to provide a better service for our users.

Thank you.

[Maintenance] Regular Maintenance on May 18th (Finished)



Hello, this is an announcement from SoulWorker.
We are here to inform you that regular maintenance will be conducted to provide a better quality of service.

◆ Maintenance Announcement
* Date: Thursday, May 18th
* Duration: Approx. 5hrs 10min



Time zone

From

To



GMT

May 18th 00:50

May 18th 06:00



PDT

May 17th 17:50

May 17th 23:00



KST

May 18th 09:50

May 18th 15:00



* Contents: Server Optimization and Future Updates
* Rewards: Gruton Coins x1,600, Mats x5, Super High-Dose Vitamins Z x5, Energy Converters x2
* "[LIMITED] SoulWorker PLUS [1D]" item will be provided ONLY for Accounts with SoulWorker PLUS currently activated.

※ Maintenance Rewards will be available before the following hours:



Time zone

Before



GMT

May 19th 01:00



PDT

May 18th 18:00



KST

May 19th 10:00



※ Log-in or access to SoulWorker is unavailable during maintenance. So please make sure to log-out in a safe environment to ensure nothing happens to your account during this time.

For further details, please refer to the STEAM Update Announcement.

We will try our best to return your love and support by providing the best service.

Thank you.

[Notice] 230518 Update Note Preview




Hello! This is an announcement from SoulWorker.
Here is the Update and Event News for May 18, 2023.


---------------------------------------------◆ UPDATE ◆---------------------------------------------

■ CHANGE – AKASHIC RECORD ILLUSTRATION

- For: [★5 Warrant Officer Amanda] / [★5 Catherine]
> Normal / Hidden Akashic Record illustration will be improved.

[★5 Warrant Officer Amanda] – Normal / Hidden


[★5 Catherine] – Normal / Hidden



★★★ LEAGUE UNITE ★★★

▶ LEAGUE SYSTEM CHANGE

1. LEAGUE UNITE RECAP
- Current: Join League → Each Character Basis
- After Update → Account Basis + Main Character's League
> Your Main Character's League: Remain / Stay
> Your Other Characters' Leagues: Auto-Quit

2. CHANGES
- League Member Number Limit → Account Basis
- Enable to check Each Member's [Main Character].

- League Login Check: Once a Day (Account Basis)
 > Open League window → Auto-Login Check
 > Enable to check the member who has done the Login Check. (Stamp Mark: Left side of a Profile Pic)
- League Booster → Account Basis
- League Raid: Each Activated Raid → Enable to participate only ONCE per Account
- League News / Logbook: Written as the [Main Character] of Each Member



- No Main Character Yet? → Not Possible to Join / Create League



- This is Not Your Main Character? → Not Possible to Create League



- League systems are all closely related to the Main Character.
> Main Character → Not Possible to Delete


▶ MORE ABOUT [LEAGUE UNITE] UPDATE

1. CHANGE – LEAGUE JOIN
(Means You are a League Member / Not a League Master)
- Your Main Character's League: Remain / Stay
- Your Other Characters' Leagues: Auto-Quit
- No Main Character / But joined a league → Auto-Quit

2. IF YOU ARE → LEAGUE MASTER?
- If Your Main Character = League Master
 > League Master Grade will Remain.
 > Your Other Characters → Auto-Join Your League
 
- Your Character is the League Master → But if this character is Not your Main Character
 ★ This League Master Character is Not your Main Character → Auto-Quit the League
 ★ This League's [Vice Master] Character → Become the League Master
> If this [Vice Master] Character is also Not a Main Character? → Not Possible to be the League Master → The League will be DELETED!!
> If there is no [Vice Master] → Not Possible to find a League Master → The League will be DELETED!!

3. LEAGUE STORE (WHEN THE LEAGUE IS DELETED)
- League Deleted by League Unite Update → League Store's Each Item:
> Each Item will be returned to the [Last Character] who put the item in the League Store
> How to Return: via H.E.M.S (Account Basis)

4. PARTICULAR SITUATIONS (AFTER LEAGUE UNITE UPDATE)
- League Deletion → Every Single Information of the League will be Lost and Gone.
- Deleted League → 'League Emblem Change' item can Not be Returned or Recovered or Restored.
- League Deleted by League Unite Update → League NAME can be used AGAIN after May 18th Update.
- Auto-Quit League by League Unite Update → Enable to Join the League after May 18th Update without any penalty
- After League Unite Update (May 18th Update) → Join League → Leave → Penalty (Account Basis): Can't join another League right away


▶ IMPROVEMENT – LEAGUE UI / ADDITIONAL FUNCTIONS

1. IMPROVEMENT – LEAGUE UI


2. NEW FUNCTION
- Not joined any League yet → Press League button → New Pop-up: Create League / League List

> New Pop-up: Create League / League List → Can also be activated through NPC 'Seres'
> This function can ONLY be used in Districts.


3. NEW LEAGUE MARK
- New League Marks will be added.



4. CHANGE – LEAGUE LOGIN BONUS REWARDS

※ Additional Reward Conditions are very much the same as before.
> More than 10 League Members get Login Check Reward (e.g. Today) → Can get additional rewards via H.E.M.S (e.g. Tomorrow)

5. LEAGUE RAID
- League Raid [Legion Invader] → New Monster Wave will be updated
- League Raid Score / Rewards will be changed

※ League Raid Reward Conditions are very much the same as before.
> Participate in the activated league raid → Can get league raid rewards according to league raid scores. (Rewards will be provided through H.E.M.S)


■ CHANGE & FIX

- [Optimize Game] Button will be added at Settings - Graphic Setting. (Please see the image below)
※ 'Texture Quality' is applied after Restart the game or Game Loading.


- Ephnel's [Provoke] gesture issue has been fixed.
- Nabi's CLOSET Issue has been fixed. (Issue: Lee Nabi - CLOSET - Preview → Some Appearances that are Not Actually Available)


---------------------------------------------◆ EVENT ◆---------------------------------------------

▶ NEW EVENT BEGINS

▶ Test Your Luck Event (Rock Paper Scissors)
1) Event Period: May 18th Update ~ June 1st Update
2) Event Recap
- [EV] Golden Ticket: Can obtain through 'Stay Connected Rewards'.
- Use [EV] Golden Ticket x1 → Can play [Rock Paper Scissors] Game ONCE

- [Rock Paper Scissors] Game:
> Click on the 'Event' icon (MENU) to enter.
> [EV] Golden Ticket x1 Consumed → Choose [Rock] or [Paper] or [Scissors]
> Get Rewards based on the results of [Rock Paper Scissors] Game!



- [EV] Honey Sweet Potato: It can be obtained through [Rock Paper Scissors] Game / Can be exchanged to useful items at Gruton Coin Shop.
> [Rock Paper Scissors] Game WON: Obtain as many [EV] Honey Sweet Potato as the Number that stopped.
> [Rock Paper Scissors] Game LOST: Get [EV] Honey Sweet Potato x1
> [Rock Paper Scissors] Game TIED: Choose [Rock] or [Paper] or [Scissors] again (No [EV] Golden Ticket x1 Consumed)

- [PLEASE NOTE] [EV] Golden Ticket / [EV] Honey Sweet Potato / [Limited] Items:
> Must be used before June 1st Update. Otherwise, it will be automatically deleted.


< STAY CONNECTED REWARD LISTS >

< EVENT CRAFTING LISTS >

---------------------------------------------◆ SHOP ◆---------------------------------------------

■ NEW RELEASE

1. PACKAGE 1) [PROMOTION] A.R Transmitter PKG [★5]
- Period: May 18th Update ~ June 1st Update
- Parable's A.R Transmitter [★5] x1 / Parable's High-Grade A.R Transmitter x10 / Parable's Hidden A.R Transmitter x10 / Bonus Card Key x5
- Soul Cash Price: 7600
- Purchase Limit: Once per Account

2) [PROMOTION] Daily High-Grade A.R Transmitter PKG
- Period: May 18th Update ~ June 1st Update
- Parable's High-Grade A.R Transmitter x10 / Nano Care Kit EX x30 / Lucky Day D [1H] x2 / 50,000 Ether Box x2 / Public Heart x10
- Soul Cash Price: 1300
- Purchase Limit: 3 Times a Day per Account

3) [PROMOTION] League Unite PKG
- Period: May 18th Update ~ June 1st Update
- League Name Change x1 / League Emblem Change x1 / [Social Item] Cherry Blossom Mat [12M] x3
- Soul Cash Price: 1730


2. COSTUME 1) [Costume PKG] The Lord of Dark Forces
- Period: May 18th Update ~ June 1st Update
- For: Haru / Erwin / Lily / Jin / Stella / Iris / Chii / Ephnel / Nabi
- Soul Cash Price: 4000

2) [FULL PKG] The Lord of Dark Forces
- Period: May 18th Update ~ June 1st Update
- For: Haru / Erwin / Lily / Jin / Stella / Iris / Chii / Ephnel / Nabi
- Soul Cash Price: 5300


■ Transmission SPECIAL [RATE UP] CHANCE

▶ Special [RATE UP] Transmission Chance: AKASHIC RECORD

- Cash Shop → Transmission → Akashic Record → Rate Up
- For: [★5 Warrant Officer Amanda] [★5 Catherine]
- Period: May 18th Update ~ June 1st Update

- This Special [Rate Up] Transmission Chance will increase the probability to get [★5 Warrant Officer Amanda] / [★5 Catherine].
> In the event that [★5] Akashic Record is obtained through this Special Transmission
→ 25% Chance to Get [★5 Warrant Officer Amanda]
→ 25% Chance to Get [★5 Catherine]

- Special [Rate Up] Transmission → Do not provide Transmission x1 FREE chance.


▶ Special [RATE UP] Transmission Chance: SOUL MATE

- Cash Shop → Transmission → Soul Mate → Rate Up
- For: Catherine (Rank S)
- Period: May 18th Update ~ June 1st Update

- This Special [Rate Up] Transmission Chance will increase the probability to get Catherine (Rank S).
> In the event that [Rank S] Soul Mate is obtained through this Special Transmission → 50-50 Chance to Get [Catherine]

- Special [Rate Up] Transmission → Do not provide Transmission x1 FREE chance.


■ THE END OF SALES
(1) [Special Rate Up Transmission] Prime A.R Transmitter [Tenebris] [Vista]
(2) [Special Rate Up Transmission] Soul Mate Transmitter [Miriam]

(3) [EN Server 2nd Anniv.] Special Gift Box
(4) [EN Server 2nd Anniv.] Special Gift Box x 10 PKG
(5) [EN Server 2nd Anniv.] Special Gift Box x 30 PKG
(6) [EN Server 2nd Anniv.] Special Gift Box x 50 PKG
(7) [EN Server 2nd Anniv.] Special Gift Box x 100 PKG
(8) Random Dye Eyedropper Special PKG
(9) Costume Seal PKG

(10) [Costume PKG] Minimal Spring Look
- For: All Characters

(11) [Puffy Cheeks Squirrel: Haru] Speech Bubble
(12) [Puffy Cheeks Squirrel: Erwin] Speech Bubble
(13) [Puffy Cheeks Squirrel: Lily] Speech Bubble
(14) [Puffy Cheeks Squirrel: Jin] Speech Bubble
(15) [Puffy Cheeks Squirrel: Stella] Speech Bubble
(16) [Puffy Cheeks Squirrel: Iris] Speech Bubble
(17) [Puffy Cheeks Squirrel: Chii] Speech Bubble
(18) [Puffy Cheeks Squirrel: Ephnel] Speech Bubble
(19) [Puffy Cheeks Squirrel: Nabi] Speech Bubble
(20) [Puffy Cheeks Squirrel: Dhana] Speech Bubble


※ It will be posted if the update in detail is altered due to unprecedented internal issues.

Thank you.

[Notice] In-game Known Issues (REVISED)



Hello, this is an announcement from SoulWorker.
We have internally found the in-game issue after May 4th Update.

Further details are as follows:

===============
[Issue]

1. Join Team (Party) / Force → You are playing a Mini-Game [DANCE~ DANCE~ Feel the Beat] before entering a Maze / Raid →
One of your Team / Force Members enters a Maze / Raid while you are playing a Mini-Game → Game Client CRASH

* The Issue Fix Schedule and Details will be announced later.


2. Lunar Fall [HERO] Portal is not added in Dipluce Horizon.

[Schedule Change]

- Lunar Fall [HERO] will be added
> May 18th Update ~ June 15th Update
> [Notice] 230504 Update Note Preview will also be revised.



3. Event Maze [Melodious Aurora] Monster's NAME is displayed as 'Tree of Tragedy'.
> The Monster's NAME should be 'Screeching Gruton'.


[Compensation]
- Energy Converter *3
- Period: May 4 10:00 ~ June 4 15:59 (GMT)

===============

We sincerely apologize for this inconvenience
and SoulWorker will try to provide a better service for our users.

Thank you.

[Notice] Suspended Account (Special Rate Up Mileage System Issue)



Hello, this is an announcement from SoulWorker.

We have been reported [Special Rate Up] Soul Mate / Akashic Record Transmission Issue after April 20th Update.

[Issue]
▶ Purchase [Special Rate Up] Soul Mate / Akashic Record Transmission x1
→ System provided Mileage x10 (It should be x1)

▶ Those who abuse: [Special Rate Up] Akashic Record Transmission
> TC Server: Total of 3 Users
> EN Server: Total of 1 User

▶ Those who abuse: [Special Rate Up] Soul Mate Transmission
> TC Server: Total of 6 Users


[Fix]
(1) Those who abuse the system → Accounts have been Suspended.

(2) Game Log Check → Items were retrieved and removed.

(3) According to the internal operation policy:
▶ [Suspended Accounts]
★ Some Accounts → Remove the Suspension and restore Access to the Game (After May 4th Update)
★ Some Accounts → Permanently Banned


SoulWorker will try to provide a better service for our users.
Thank you.