Soulworker News

Hello, this is SoulWorker Operation Team.

There will be a Hot-fix on our server.
No maintenance will be required, and please be notified that log-in process will not be temporally able for a couple of minutes.

[Time Estimated]
- 08:00 ~ 09:00 (GMT)

We apologize for this inconvenience.

Thank you.

Hello, this is an announcement from SoulWorker.
With the upcoming traditional holiday in South Korea, we are here to inform you that answers for your submissions will be delayed for a couple of days.

SoulWorker Team will try to provide a better quality of service after the period mentioned above and sincerely apologize for this inconvenience.

Submissions will still be informed to our Customer Center, and answers to your inquiries will be delivered sequentially.

[Details]
- Date: 2022/9/9 ~ 2022/9/12
- Service Available: 2022/9/13 01:00 (GMT)

We always highly appreciate our users’ understanding and patience and will try to ensure a fair environment for your gameplay.

Thank you.

Hello, this is SoulWorker Operation Team.

We have internally found [Unable to Send (REPLY)] Issues with the 1:1 Inquiry System.

So, let us explain to you how to contact us through Zendesk.


[Zendesk - How to Contact (Send Inquiry) and Check Reply]

1. Make a Zendesk Account (Don't Forget: YOUR E-MAIL ADDRESS)

2. How to Contact:
2-1. Zendesk LOGIN (Very Important!)
2-2. Write down your inquiry → Send

3. How to Check Reply:
3-1. Zendesk LOGIN (Very Important!)
3-2. Can check the Reply from us

4. [REMEMBER] Can contact us WITHOUT login → However, Not Possible to receive a Reply from us.


Please don't forget to LOGIN / E-mail Address.
Your E-Mail Address is very very important to receive a Zendesk Reply.

Thank You.

Hello, this is SoulWorker Operation Team.

There will be a Hot-fix on our server.
No maintenance will be required, and please be notified that log-in process will not be temporally able for a couple of minutes.

We apologize for this inconvenience.

Thank you.

Hello, this is an announcement from SoulWorker.
We have internally found an in-game issue related to Crafting Lists [Ranking] of Gruton Coin Shop after August (Season 2) Update.

Further details are as follows:

[Issue]

- [Ranking] Crafting Lists (Gruton Coin Shop): '[EV] [Costume PKG] Ephnel's School Swimsuit' was registered instead of 'Ultimate Refined Stone (Possession)'.

[Fix]

- Remove '[EV] [Costume PKG] Ephnel's School Swimsuit' from Gruton Coin Shop and Register 'Ultimate Refined Stone (Possession)' again. (Currently Fixed)

[Compensation]

1. Users who *Accessed the Game (August 18 Update ~ Before September 1 Update):
> '[EV] School Swimsuit Costume PKG' will be provided.

2-1. Users who already Crafted '[EV] [Costume PKG] Ephnel's School Swimsuit' from [Ranking] of Gruton Coin Shop (August 18 Update ~ Before September 1 Update):
> '[EV] School Swimsuit Costume PKG' will NOT be provided.

2-2. Users who already Crafted '[EV] [Costume PKG] Ephnel's School Swimsuit' from [Ranking] of Gruton Coin Shop (August 18 Update ~ Before September 1 Update):
> '[Ranking] Gruton Medal' will be provided as much as you spent to craft '[EV] [Costume PKG] Ephnel's School Swimsuit'.

* Game Access Record: Users who accessed the game → Select Character window → Accessed to Districts

* Compensation H.E.M.S will expire on October 1st, 2022.

We sincerely apologize for this inconvenience,
and SoulWorker will try to provide a better service for our users.

Thank you.