Network Mode Issues (Updated: April 21, 2023)
We have confirmed that several issues are currently occurring in the network mode.
Affected Platforms: PS4/PS5/Xbox Series X|S/Xbox One/Steam/Windows
Issue Details:
[h3]Frequent network errors and the following issues occurring:[/h3]
[h3]The following issues causing unintended behavior when a temporary dip in network performance occurs due to packet delay or packet loss in the standard player network environment:[/h3]
Current Situation:
We have confirmed that there are several issues with the external service used for cross-platform support, resulting in problems with certain network communication processes that cause the issues described above.
We are currently working with related parties on a patch to address the issues. Resolving the problem, however, requires time due to the need for compounded testing on the Guilty Gear -Strive- application, the external service, and the server.
We will make an announcement regarding the release schedule for the patch at a later date, once preparations are complete.
We sincerely apologize for the long period of inconvenience to all of our players.
Some news archive items were taken down on April 5 as a measure to reduce the network connection load. This has made some of the news backlog inaccessible as a result, but this is intended.
Until the network issues are resolved, we ask players to avoid the following.
・Accessing a Duel Station while the "Connecting" icon can be seen in the upper right of the screen.
・Attempting to initiate a match with a player whose avatar displays their battle character overhead but cannot be seen readying their weapon at a Duel Station.
・Attempting to initiate a match with a player whose avatar can be seen readying their weapon at a Duel Station but does not have their battle character displayed overhead.
The following may help when experiencing difficulty with matchmaking either in a lobby or during Training Mode Matching.
・Exit network mode and return to the Main Menu, then enter a different room from the one where the error occurred (sometimes the issue may not be resolved after returning only to the Lobby Select screen).
・Exit and restart the game.
Affected Platforms: PS4/PS5/Xbox Series X|S/Xbox One/Steam/Windows
Issue Details:
[h3]Frequent network errors and the following issues occurring:[/h3]
- Unable to enter online lobbies or Player Match rooms
- Unable to initiate matches from Duel Stations
[h3]The following issues causing unintended behavior when a temporary dip in network performance occurs due to packet delay or packet loss in the standard player network environment:[/h3]
- Ping value of the network battle becoming an abnormal value
- Game running unstable during network battles
Current Situation:
We have confirmed that there are several issues with the external service used for cross-platform support, resulting in problems with certain network communication processes that cause the issues described above.
We are currently working with related parties on a patch to address the issues. Resolving the problem, however, requires time due to the need for compounded testing on the Guilty Gear -Strive- application, the external service, and the server.
We will make an announcement regarding the release schedule for the patch at a later date, once preparations are complete.
We sincerely apologize for the long period of inconvenience to all of our players.
Some news archive items were taken down on April 5 as a measure to reduce the network connection load. This has made some of the news backlog inaccessible as a result, but this is intended.
Until the network issues are resolved, we ask players to avoid the following.
・Accessing a Duel Station while the "Connecting" icon can be seen in the upper right of the screen.
・Attempting to initiate a match with a player whose avatar displays their battle character overhead but cannot be seen readying their weapon at a Duel Station.
・Attempting to initiate a match with a player whose avatar can be seen readying their weapon at a Duel Station but does not have their battle character displayed overhead.
The following may help when experiencing difficulty with matchmaking either in a lobby or during Training Mode Matching.
・Exit network mode and return to the Main Menu, then enter a different room from the one where the error occurred (sometimes the issue may not be resolved after returning only to the Lobby Select screen).
・Exit and restart the game.