Troubleshooting
Thank you for supporting Wo Long: Fallen Dynasty. We apologize for the inconvenience caused by the current problems being experienced.
We are investigating and addressing the various bug reports that we have received and are preparing to release a patch soon that will improve camera operation when using a mouse, as well as address other issues. We will announce additional details as they become available.
Troubleshooting for some existing issues:
Q: Screen goes black when the opening cutscene is played.
A: Please install the VP9 codec by installing the "VP9 Video Extensions" from the Microsoft Store available at the following web page:
https://apps.microsoft.com/store/detail/vp9-video-extensions/9N4D0MSMP0PT
Q: No sound when using AE5Plus or AE7 sound cards
A: Please enable "Direct Mode" in the Playback tab of the Sound Blaster's settings screen.
Q: Screen display problems, such as flickering or corrupted rendering
A: While it is possible that the problem is on the application side, updating to the latest drivers may resolve this issue. Please refer to your graphics card manufacturer’s website for latest driver versions.
https://teamninja-studio.com/wolong/us/faq/
We are investigating and addressing the various bug reports that we have received and are preparing to release a patch soon that will improve camera operation when using a mouse, as well as address other issues. We will announce additional details as they become available.
Troubleshooting for some existing issues:
Q: Screen goes black when the opening cutscene is played.
A: Please install the VP9 codec by installing the "VP9 Video Extensions" from the Microsoft Store available at the following web page:
https://apps.microsoft.com/store/detail/vp9-video-extensions/9N4D0MSMP0PT
Q: No sound when using AE5Plus or AE7 sound cards
A: Please enable "Direct Mode" in the Playback tab of the Sound Blaster's settings screen.
Q: Screen display problems, such as flickering or corrupted rendering
A: While it is possible that the problem is on the application side, updating to the latest drivers may resolve this issue. Please refer to your graphics card manufacturer’s website for latest driver versions.
https://teamninja-studio.com/wolong/us/faq/