EAC/Server-Join Error Update - Troubleshooting Steps
[p]From the Entire RDBK team, thank you so much for checking out Renown. [/p][p]
We’d like to humbly apologise to anyone experiencing issues with the current patch of Renown. [/p][p]We’re getting some reports of folks getting kicked back to the menu, having EAC hang or not load properly. [/p][p]We’re already reaching out to our contacts at Epic Games who own Easy Anti-Cheat (EAC). [/p][p]We think we know the cause of the issue but have no ability to influence the outcome without Epic Games. [/p][p][/p][p]If you’ve ever played a version of Renown before, its best to try uninstall/delete/scrub any files remaining before installing the latest version. [/p][p][/p][p]Till then we’ve already posted this set of troubleshooting steps to try help the issue: If you’re having trouble launching or are being kicked from a server on join, this may be to Easy Anti-Cheat, try the following steps in order: [/p][p]1) Verify or Reinstall the Game Use your platform’s file verification option to check for missing or corrupted files. [/p][p]If problems continue, uninstall and reinstall the game. [/p][p]2) Check Your Antivirus/Firewall Make sure your security software isn’t blocking Renown or Easy Anti-Cheat. Add the game’s installation folder to your antivirus and firewall exceptions list. [/p][p]3) Close Background Apps Shut down unnecessary programs running in the background, especially overlays (Discord, Steam, NVIDIA, etc.) or system monitoring tools that may conflict with EAC. [/p][p]4) Reinstall Easy Anti-Cheat Navigate to Renown’s installation folder. Run UninstallAntiCheat.bat, then run InstallAntiCheat.bat to reinstall EAC. [/p][p]5) Update Drivers and Windows Outdated graphics, network, or system drivers can cause issues. Ensure your Windows installation and all drivers are fully up to date. [/p][p]6) Remove Old Renown Folders If you previously installed an older version of Renown (Backer, Demo, etc.), delete the following folder before launching the game: %USERPROFILE%\\AppData\\Local\\Renown_Combat 7) [/p][p]Physically delete any left over files after uninstalling Renown. If you’ve previously installed Renown, the game files will be located inside one of your Steam Library folders. [/p][p]The default path is typically: SteamLibrary\\steamapps\\common\\Renown However, your Steam Library may be located on a different drive (for example, D:\\SteamLibrary... instead of C:...) if you’ve chosen a custom installation location or have multiple Steam Libraries. [/p][p]If you’re not sure where the game is installed, you can always locate it directly through Steam by: Opening your Steam Library. Right-clicking on Renown and selecting Manage > Browse Local Files. Thank you again for supporting a small team of Indie developers such as ourselves. [/p][p][/p][p]We apologise again for any issues, and are actively working to get them fixed as soon as possible.[/p]
We’d like to humbly apologise to anyone experiencing issues with the current patch of Renown. [/p][p]We’re getting some reports of folks getting kicked back to the menu, having EAC hang or not load properly. [/p][p]We’re already reaching out to our contacts at Epic Games who own Easy Anti-Cheat (EAC). [/p][p]We think we know the cause of the issue but have no ability to influence the outcome without Epic Games. [/p][p][/p][p]If you’ve ever played a version of Renown before, its best to try uninstall/delete/scrub any files remaining before installing the latest version. [/p][p][/p][p]Till then we’ve already posted this set of troubleshooting steps to try help the issue: If you’re having trouble launching or are being kicked from a server on join, this may be to Easy Anti-Cheat, try the following steps in order: [/p][p]1) Verify or Reinstall the Game Use your platform’s file verification option to check for missing or corrupted files. [/p][p]If problems continue, uninstall and reinstall the game. [/p][p]2) Check Your Antivirus/Firewall Make sure your security software isn’t blocking Renown or Easy Anti-Cheat. Add the game’s installation folder to your antivirus and firewall exceptions list. [/p][p]3) Close Background Apps Shut down unnecessary programs running in the background, especially overlays (Discord, Steam, NVIDIA, etc.) or system monitoring tools that may conflict with EAC. [/p][p]4) Reinstall Easy Anti-Cheat Navigate to Renown’s installation folder. Run UninstallAntiCheat.bat, then run InstallAntiCheat.bat to reinstall EAC. [/p][p]5) Update Drivers and Windows Outdated graphics, network, or system drivers can cause issues. Ensure your Windows installation and all drivers are fully up to date. [/p][p]6) Remove Old Renown Folders If you previously installed an older version of Renown (Backer, Demo, etc.), delete the following folder before launching the game: %USERPROFILE%\\AppData\\Local\\Renown_Combat 7) [/p][p]Physically delete any left over files after uninstalling Renown. If you’ve previously installed Renown, the game files will be located inside one of your Steam Library folders. [/p][p]The default path is typically: SteamLibrary\\steamapps\\common\\Renown However, your Steam Library may be located on a different drive (for example, D:\\SteamLibrary... instead of C:...) if you’ve chosen a custom installation location or have multiple Steam Libraries. [/p][p]If you’re not sure where the game is installed, you can always locate it directly through Steam by: Opening your Steam Library. Right-clicking on Renown and selecting Manage > Browse Local Files. Thank you again for supporting a small team of Indie developers such as ourselves. [/p][p][/p][p]We apologise again for any issues, and are actively working to get them fixed as soon as possible.[/p]