Project MIKHAIL News

About the issue on manufacturing of items that occurred last night JST,
We have returned the difference in the amount of materials that the manufactured parts were supposed to use.
We apologize for any inconvenience this may cause, but we would appreciate it if you could check the supply box in Frontier Mode.

[Who will be compensated]
Customers who meet the following two conditions
① Conducted manufacturing from around 20:40 to 21:30 on December 23
② Had parts manufactured at a lower level than the displayed level

[Observation]
If you want to cancel out the manufacturing altogether, we’ll work with you individually.
Please contact us via the in-game reporting form.
*Using the in-game reporting form makes it possible for us to link your message with your actual play data,
We appreciate your cooperation in this matter.

Thank you for your support of Project MIKHAIL!

Thanks for playing Project MIKHAIL! We'll be having our end-of-the-year break soon, and during that time we, unfortunately, won't be able to answer any support emails.

[Closure Period] *JST
Weds 12/29/2021 to Tues 1/4/2022

Any messages sent during that time will be answered when we get back on the 5th! See you then!

Here is our update on the issue with the latest patch, as well as our response.

[Nature of the Current Issue]
In some cases, parts will be manufactured at a lower level than the displayed level. When this happened, the parts were costing the minimum amount of materials required to produce equipment of the displayed level, not the lower one.

[Cause of the Issue]
The level of manufactured parts is determined by a variable that's equal to the highest level parts you've obtained in the past. However, there is also a cap based on your mission level limit. This cap was only being applied AFTER the part was created, meaning that you were being charged the full, pre-lowering cost of the part.

[How We're Fixing This]
We'll be setting the variable that determines the level of parts you can make equal to the current mission level limit.
*This will not affect any equipment you currently own.
*You can raise the limit by clearing Hive Recon Missions.

[Compensation]
We'll be refunding users the difference between the pre-lowered part cost and the post-lowered part cost.

[Who Is Affected]
Users who manufactured parts above the level limit between our 20:40 emergency maintenance and our 21:30 second emergency maintenance.

We apologize for the inconvenience. It will take us a little time to see which users were affected by this issue, so we'll be providing more updates later.

We finished our maintenance at 01:26 JST.
Thank you for your cooperation, and we hope you’ll continue to support Project MIKHAIL.
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Emergency maintenance will be performed on the following schedule:
Thursday, December 23, 2021, 21:30 - TBD JST

An urgent bug has been confirmed in the fix applied in the maintenance that ended at 20:30 JST
We apologize for the continuous maintenance and thank you for your understanding.

Details

Fixed a bug in manufacturing where there was a discrepancy between the level of the selected item and the item being manufactured.

During the maintenance, you will not be able to play PvP Mode or Frontier Mode.
*You can still play the Story Mode.

We apologize for any inconvenience this may cause and thank you for your cooperation.

We finished our maintenance at 20:40 JST.
 
Thank you for your cooperation, and we hope you’ll continue to support Project MIKHAIL.
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Emergency maintenance will be performed on the following schedule:
Thursday, December 23, 19:40 - 20:40 JST (estimated)

Details

• Fix a bug that allowed the weapons and TSF parts to exceed the mission level limit.
  

During the maintenance, you will not be able to play PvP Mode or Frontier Mode.
*You can still play the Story Mode.

We apologize for any inconvenience this may cause and thank you for your cooperation.