⚠️ Known technical Issue with some Intel CPUs
Hello everyone,
As we gear up for the Hell is Us demo (June 2–16), we want to inform you about a technical issue that may affect a small number of players using Intel 13th and 14th Gen CPUs.
Some recent Intel CPUs (13th and 14th Gen) are experiencing random crashes in games built with Unreal Engine 5, like Hell is Us. The root cause is a hardware instability known as “Vmin Shift”, triggered by high voltage and heat due to overly aggressive motherboard settings.
Intel has identified the issue and is rolling out a BIOS microcode update (version 0x12B) to fix it. However, this update depends on motherboard manufacturers, so it may not yet be available for all systems.
👉 Official Intel resource: Intel Community – Vmin Shift Instability
This issue isn’t unique to Hell is Us. Several high-profile games have reported similar problems:
Some studios have even added in-game warnings for players using these CPUs.
If you encounter issues during the Steam Next Fest demo, here’s how to reach us:
Thanks to everyone who has helped us identify and troubleshoot these issues. Your feedback is invaluable in making Hell is Us the best experience possible.
🔥 See you in Hadea,
The Hell is Us Team
As we gear up for the Hell is Us demo (June 2–16), we want to inform you about a technical issue that may affect a small number of players using Intel 13th and 14th Gen CPUs.
🧠 In brief, what’s the Issue?
Some recent Intel CPUs (13th and 14th Gen) are experiencing random crashes in games built with Unreal Engine 5, like Hell is Us. The root cause is a hardware instability known as “Vmin Shift”, triggered by high voltage and heat due to overly aggressive motherboard settings.
Intel has identified the issue and is rolling out a BIOS microcode update (version 0x12B) to fix it. However, this update depends on motherboard manufacturers, so it may not yet be available for all systems.
👉 Official Intel resource: Intel Community – Vmin Shift Instability
🎮 Other Major Games Affected
This issue isn’t unique to Hell is Us. Several high-profile games have reported similar problems:
- Remnant 2
- Path of Titans
- Warhammer 40,000: Darktide
- Star Wars Jedi: Survivor
- Dragonkin : The Banished
- Lords of the Fallen
- Black Myth : Wukong
Some studios have even added in-game warnings for players using these CPUs.
🛠️ What Can You Do?
- Update your BIOS to the latest version from your motherboard manufacturer.
- Enable “Intel Baseline” settings in the BIOS if available.
- If you're not comfortable with BIOS updates, we recommend contacting a local technician or your motherboard’s support team.
- Update the CPU microcode using Intel XTU : https://www.intel.com/content/www/us/en/download/17881/intel-extreme-tuning-utility-intel-xtu.html
📢 Support During the Demo
If you encounter issues during the Steam Next Fest demo, here’s how to reach us:
- Nacon Support: https://my.nacongaming.com/en-US/support
- Official Discord: Use the #bugs-report and #feedback channels
- Steam: Check the “Known Issues” section on the demo page
- Intel Support: https://www.intel.com/content/www/us/en/support.html
Thanks to everyone who has helped us identify and troubleshoot these issues. Your feedback is invaluable in making Hell is Us the best experience possible.
🔥 See you in Hadea,
The Hell is Us Team