PC Crash Report Thread
We are aware of the issues some users are facing and are actively working on a solution. We'd ask that you share with us below what sort of issues you're facing, which Windows system software version you're using, graphic setting you are selecting, and your PC specs below so that we can help troubleshoot these issues and get you playing as soon as possible. Thank you for your patience and support.
To find your Windows system software version
(ex. Windows 11 "version 24H2")
Select Start > Settings > System, then select About. You then see Edition, Version, and OS Build information.
To find your graphic setting
Option -> Display -> Graphic Quality (Quality, Balanced, Performance)
If you are encountering a red screen, please try the following solution.
Please change the display quality from [Automatically select on Windows] to [High performance] in the Application options (graphics basic settings)
If you are encountering a sound issue or crash after the company logo, please try the following solution.
If you are using a multiple monitor, please do not move the screen from sub monitor until the title screen appears.
To find your Windows system software version
(ex. Windows 11 "version 24H2")
Select Start > Settings > System, then select About. You then see Edition, Version, and OS Build information.
To find your graphic setting
Option -> Display -> Graphic Quality (Quality, Balanced, Performance)
If you are encountering a red screen, please try the following solution.
Please change the display quality from [Automatically select on Windows] to [High performance] in the Application options (graphics basic settings)
If you are encountering a sound issue or crash after the company logo, please try the following solution.
If you are using a multiple monitor, please do not move the screen from sub monitor until the title screen appears.