Compensation for Lost Progression
Heya Realmwalkers,
Over the March 9th weekend, some players lost their Realm progress due to an unintended bug in the system.
While we haven’t seen any new reports of this error since our emergency patch on March 10 - and we were able to rollback various player Realms - we understand that many folks lost progression during these windows.
To assist with rebuilding we added the ability to grant Essence Bundles to player accounts in the 0.1.2 update. Today we have granted a bundle to the following affected players:
If you were affected by, or suspect that you were affected by, the events of the March 9 weekend:
This bundle can only be redeemed on one character per affected user and contains the following:
If you were affected by these events but were not granted the bundle, please submit a support ticket by visiting our player support portal (https://inflexiongames.zendesk.com/hc/en-us) and clicking ‘Submit a request’.
If you were blocked from progressing due to falling in The Watch, please also feel free to submit a ticket using the player support portal link and instructions above.
Thank you all again as we continue this journey together,
- The Nightingale Team
Over the March 9th weekend, some players lost their Realm progress due to an unintended bug in the system.
While we haven’t seen any new reports of this error since our emergency patch on March 10 - and we were able to rollback various player Realms - we understand that many folks lost progression during these windows.
To assist with rebuilding we added the ability to grant Essence Bundles to player accounts in the 0.1.2 update. Today we have granted a bundle to the following affected players:
- Everyone who submitted a Realm rollback request
- Accounts that our team flagged from the server side as losing a significant amount of data over the March 9 weekend
If you were affected by, or suspect that you were affected by, the events of the March 9 weekend:
- Load into the character of your choice (this character must complete the tutorial Realms and talk to Puck in the Abeyance Realm to access the rewards)
- Open the menu using Esc
- Navigate to ‘System’ in the top menu
- Click on ‘Rewards’
- Redeem your bundle
This bundle can only be redeemed on one character per affected user and contains the following:
- 500 T1 Essence
- 500 T2 Essence
- 1500 T3 Essence
If you were affected by these events but were not granted the bundle, please submit a support ticket by visiting our player support portal (https://inflexiongames.zendesk.com/hc/en-us) and clicking ‘Submit a request’.
If you were blocked from progressing due to falling in The Watch, please also feel free to submit a ticket using the player support portal link and instructions above.
Thank you all again as we continue this journey together,
- The Nightingale Team