CounterSide News

Dear CEOs,

On Monday, November 4th, there was a server outage affecting the official CounterSide website and its customer support center.

We sincerely apologize for any inconvenience caused by this issue. We have since resolved the server issues, and the official website and customer support center are now operating normally.

While some notices and customer service inquiries were lost during the outage, we have successfully recovered all lost notices.

However, due to the outage, some of the customer service inquiries could not be recovered, resulting in the inability for us to respond to those lost inquiries. We apologize for the inconvenience.

We kindly request that any CEOs who submitted inquiries between 1:00 AM on October 27th, 2024, and 2:00 AM on November 4th, 2024 (UTC-5) resubmit the inquiries to the official website's customer support center.

[h3]◆ Lost Data[/h3]

• 
  Official website posts created between 1:00 AM on October 27th, 2024, and 2:00 AM on November 4th, 2024 (UTC-5) [recovered]
  
• 
  Inquiries submitted to the official website between 1:00 AM on October 27th, 2024, and 2:00 AM on November 4th, 2024 (UTC-5)
  

※ Inquiries submitted through the in-game customer support center or email customer support center on mobile devices were received normally.

We sincerely apologize for any delay in responding to the inquiries. Please resubmit your inquiries, and we will do our best to provide you with a prompt and detailed response.

Thank you.

Dear CEOs,
We will perform temporary maintenance on November 4 to ensure continued smooth operation.
During the maintenance, CEOs will not be able to connect to the game.

Check below for more details.

[h3]▣ Temporary Maintenance Schedule[/h3]
▷ November 4, 01:50 - 02:50 (UTC-5)

[h3]▣ Temporary Maintenance Content[/h3]
An issue where information including the Ranked Battle leaderboard is not showing up properly.
- The replay will be restored sequentially.

[h3]▣ Temporary Maintenance Compensation [/h3]
▷ 10,000 Eternium

We are sorry for the inconvenience.

Thank you

Dear CEOs,
This month's CounterSide calendar is now live!

Download the calendar to keep track of your events, deadlines, and important dates—everything is on this calendar!

[Download Link]

[h3]【 Horizontal Version 】[/h3]



[h3]【 Vertical Version 】 [/h3]

【Play CounterSide Global Right Now!】

Google Play Store [LINK]

Apple App Store [LINK]

Steam [LINK]

A non-disconnecting server patch will be carried out on October 30, 2024.
Please restart the game to update it and get the latest patch.

[h3]▣ Server Patch Schedule [/h3]
– October 30, 21:00 (UTC-5)

[h3]▣ Content [/h3]
- A fix where the Cafe Strega's 2nd Anniversary event shop is active when it is not supposed to be.

We are sorry for the inconvenience.
Thank you