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About Challenge Stage Entry Count Issue




Dear CEOs,

This is Kim Hyun Soo, the Head PD of CounterSide.

On October 16th, we made an update that consolidated the weekly entry counts for challenges previously limited to specific days.

Unfortunately, an error occurred during the update process, affecting the entry counts for Chloe's Info Search (Info) and Kim Hana's Talent Cultivation (Fusion Cores) challenges. This resulted in some CEOs being able to enter these challenges with additional entries or having their entry counts reset, depending on their gameplay.

We first sincerely apologize for any confusion this may have caused and for the inequality in-game content access that this error created.

Upon internal investigation, we found that CEOs could have potentially gained up to an additional week's worth of [Info] and [Fusion Cores] due to this error.

To ensure fairness among all CEOs, we will compensate all CEOs who participated in the affected challenges at least once from October 15, 14:00 to October 20, 14:00 (UTC-5). The compensation will be calculated by subtracting the amount of [Info] and [Fusion Cores] that CEOs acquired from the maximum amount they could have gained due to the error.

Additionally, CEOs who entered these challenges more than the weekly entry count will be refunded the [Eternium] they spent on the extra entries.

As an apology for the inconvenience caused by this challenge entry error, we will be providing all CEOs with 20 [Fusion Cores] and 20,000 [Info].

Please refer to the following for more details.

[h2]▣ Error Compensation[/h2]

[h3]◆ Content[/h3]
- 20 Fusion Cores
- 20,000 Info

[h3]◆ Compensation Delivery Schedule[/h3]
- October 18, 2024, 03:00 (UTC-5)

※ The compensation delivery will be available until Oct. 25, 2024, at 09:59 (UTC-5).
※ The mail will expire 7 days starting from the day of delivery.

[h2]▣ Compensation Table Based on Number of Challenge Entries[/h2]

[h3]◆ Chloe's Info Search (Info)[/h3]



[h3]◆ Kim Hana's Talent Cultivation (Fusion Cores)
[/h3]


[h3]◆ Compensation Delivery Schedule[/h3]
- October 23, 2024, during maintenance

※ The compensation will be delivered to the in-game mailbox until Nov. 1, 2024, at 09:59 (UTC-5).
※ The mail will expire 7 days starting from the day of delivery.


We deeply apologize once again for the inequality in content provided due to the error in challenge entry counts.

Thank you.

New Function and Policy Regarding Recall System



Dear CEOs,

This is Kim Hyun Soo, the Head PD of CounterSide.

As announced in our September Dev Notes, the 1st phase of the balance adjustments was applied on October 2nd.

Concurrently, a recall of the affected employees is being conducted. However, due to the recent implementation of recall functions for Awakened Employees and Ships in addition to policy changes, the recall process was carried out without detailed explanations, confusing many CEOs.

We sincerely apologize for any inconvenience caused by the lack of detailed information regarding the recall process. Ahead of the second phase of the balance adjustment scheduled for October 23rd, we would like to provide a more in-depth explanation of the recall system.

Going forward, the recall system in CounterSide will be divided into two main categories: Employee and Ship Recall.

[h3]▣ Employee Recall[/h3]

With a Tactical Update and an increase in the number of employees obtainable from certain Substreams, the development team has added new policies and features to the existing recall system.

Please note that from now on, when employees are recalled due to balance adjustments or other reasons, the following rules will apply, as shown in the table below.



[h3]▣ Ship Recall[/h3]

While it would be possible to apply the same recall system used for employees when adjusting the balance of ships, the complexities introduced by the Implant Remodeling level and the various stats of unlocked from the Command Modules necessitate implementing a new recall policy and system specifically for Ships.

Please note that from this point onward, when Ships are recalled due to balance adjustments or other reasons, the following rules will apply, as shown in the table below.




The development team has observed that employees' and ships' performance can vary significantly between PvP and PvE environments and differing player experiences. We initially considered a balance adjustment separately for PvP and PvE environments.

However, we determined that simply separating PvP and PvE environments for balance adjustments would result in excessively complex stat and skill calculations and might not satisfy our CEOs.

Therefore, for future balance adjustments, we will implement the recall policies shown above to allow CEOs to directly adjust squads in response to the changing game environment.

While we believe that the new recall system with additional policies is a step in the right direction, we acknowledge that it may not be a perfect solution for all balance adjustment scenarios.

We will continue to listen to the valuable feedback from our CEOs and provide advance notice and follow-up measures whenever balance adjustments are necessary.

Thank you.

Known Issues



Dear CEOs,

[h3]▷ Last Update [/h3]
Oct. 30, 04:00 (UTC-5)

[h3]▷Known Issues [/h3]
An issue where an error screen would pop up when checking on the CEO's profile via [Total Ranks] from the [Danger Close].


[h3]▷Fixed Issues[/h3]

- An issue where EXTRA BOSS dies when it should respawn repeatedly.

- An issue where the maximum operation count goes over the number of [Exploration Permit] a user has upon proceeding to a [Safe Mine].

- An issue where the [Sold Out] mark is not being displayed upon purchasing the maximum amount of package items sold in the [Shop].

- An issue where Yoo Mina, Hilde, & Joo Shiyoon is placed in the [ Main Lobby ] under certain circumstances.

> This can be adjusted manually by going into the [Settings].

- An issue where C.C. is showing up in the [Scout] menu to some CEOs.

- An issue where an error would popup upon entry to [Hana Talk]'s [Consortium] option and cannot close the error pop up.

- An issue where an unreleased employee's name is displayed in the [Combat Environment] inside the Danger Close.

- An issue where [Half Anniversary] Operator Selector coupon is causing an UI Error upon use.

- An issue where prestige skin for Tenured President Regina MacCready, Midsummer Tryst, has an additional object on its skill cut-in when there is not supposed to be.

- An issue where in the gear filter section, [Incoming Healing -] is listed when it is supposed to be [Incoming Healing +].

- An issue where [The Wall]'s gauge would reset when it is hit by crowd control.

- An issue where all the units' classes are being displayed as [Strikers].

- An issue where [Binding Factor] and [Tuning Core] has the description mixed up with each other.

- An issue where if the CEO does not have enough materials and goes to the Alternium Reactor interface, a pop-up would continuously show up stating lack of materials.

- An issue where with the Alternium Reactor interface and opening the [Management Guide], it would send the CEOs to the [Tacticap Update] guide, not the [Alternium Reactor].

- An issue where if the CEO places the unit with maxed-out tactical upgrades, the placed unit will not have the effect as intended.

ㄴThis will be resolved if the CEOs log into the game.

- An issue where [Terraside Battlefield Victory Celebration Recruitment] still has a red dot even though the recruitment is already done.

ㄴ An issue where the red dot still exists if the CEO has recruited the Hilde: Siegfried Type before the server patch on Aug. 10.

- An issue where Alternium Reactor's level won't drop in accordance with the ban level.

- An issue where Agnes Abigail's level 5 ultimate skill, None But the Fog, effect is active even upon casting when it is not level 5.
- An issue where employee's tactical update level is shown as max level when forming squad, viewing Ensured Recruitment, Selective Recruitment, and Management.

- An issue where [ Background: City (Night) ] is not being counted in the background collection progress.

- An issue where the total amount of acquirable Danger Close point is actually less.

* Missing 70 Danger Close points will be given out, and its method will be posted separately on another notice.
- An issue where [Origin] is not applied on some stages.​

- An issue where the unit's status texts do not appear only on mobile condition when it is supposed to. (App update required)

- An issue where skill cut-in trophies have black background appearing on Andriod condition. (App update required)

- An issue where animations do not stop when Awakened unit is summoned.

- An issue where the tutorial is not working as intended.

- An issue where Curian's wardens are not being summoned.

- An issue where Replacer Bishop's conceal is not working as intended.

- An issue where the additional 9 skill cut-in trophies added on Nov. 22 is not showing up as intended.
This issue will be patched on the Nov. 29 Patch. We are sorry for the inconvenience.

- An issue where Title for [ Police SWAT 4 ] is not acquirable even after getting the necessary employees to get it.

- An issue where raid bosses levels 130 and 150 do not appear when they should be.

- An issue where some of the raids spawned in the World Map would not function as intended.

- An issue where certain units' skill and deployment effect is being canceled by the basic attack's counterattack regardless of being friendly or not.

An issue where Initiative equipment's buy limit is not properly set on some Substreams.
- Please refrain from using Tuning Binaries on the Initiative equipment.
- Initiative equipment bought will be recalled, hence please refrain purchasing the items before then.

- An issue where the length of the Gauntlet is longer than it should be.

- An issue where Phantom Armor's SSR/SR sub stats' Anti-Air DMG RES and Anti-Ground DMG RES is set to something else.

- An issue where switching between servers will not function as intended when the company buff is active.

- An issue where [Move] option is missing in the Limited Fusion Taskforce Plan

- An issue where Lucrecia's Longing Memories skin has some parts not turning off during her skill cut in when it is supposed to.

- An issue where Background : Ebony can be purchased infinitely when it is not supposed to.

- An issue where the duration of the [Memorial Stage Vol.1] is shorter than the planned schedule.

- An issue where some of Phatom equipment's stat is not applied accordingly as it should be.

- An issue where raid is not functioning as it should be under certain condition.

- Substream, [Old Fear] will have a week longer event currency drop schedule.

An issue where the [Company Level Achievement Package] is not visible upon reaching the required level.
→ Can be resolved via restarting the game client.

An issue where [Stability] Origin is not being applied to the [Britra] raid boss.

An issue where [T6 Maze Gear Skill Haste] set from the [Lv. 40 Achievement Package] cannot be upgraded to T7.

An issue where [Yoo Mina's Bizarre Adventure] is shown in the [Collection].
An issue where in some situations the Settings Menu option will not respond when it should.

- An issue where CEOs cannot cancel the matchmaking in the Arcade Mode.

- An issue where Serapel's Alternium Reactor, Forbidden Vow, would not work as intended when her Special Skill buff gets canceled.

- An issue where in certain situations, Veronica's immortality would not work as intended.
- An issue where the Consortium name is available even when the name contains forbidden characters or words.
- An issue where the Ranked score is not being displayed correctly as in the actual Ranked Battle's list.
> If you play a round of Strategy or Ranked Battle once, it will return to normal.

- An issue where some of the Consotrium is not visible on the server when supposed to.
> This also applies to Consortiums with solo member, and will be fixed next week, so you do not need to make a new consortium!
> To fix the issue as soon as and safe as possible, the CEOs with the following issue will have the account temporarily banned until issue is resolved on the evening of May 16 (UTC-5). We are sorry for the inconvenience.

- An issue where Arcade Mode [ Scales of Juno Jack-O’ ] is live before the June 5 update.

※ Available information about Jack-O' via the Arcade Mode will be applied as intended after the update.


An issue where Achievements related to Danger Close is not counting correctly.

An issue where Plaga's basic attack's CRIT Increase effect persists beyond its intended duration.

An issue where UI error pop up would happen when trying to form squad to start Dimension Trimming.

An issue where Karin Wong's Passive attack doesn't inflict damage in certain situations after unlocking the Alternium Reactor.

An issue where Shepherd & Lurcher retain their immortality permanently in certain situations.


An issue where the UI in the Squad Formation is out of place.

An issue where in the [Management] > [Operators] section, the operator Command Skill scroll function is not working as intended.


An issue where when trying to rearm Kaci Bins, her passive would not appear as intended.

An issue where the [ Units with the Most Wins] is not functioning as intended.

- The function is currently registering the data from the day before yesterday.

- An issue where [Shop] is inaccessible on mobile devices.

An issue where if the barrier buff is applied to Blue Bridge Mk.2's pods, the pod would summon abnormal amount of units.

- An issue where the skip battle button in the prepare to operate step of the GUILTY GEAR -STRIVE- event stage [Smell of the Game] would not function.

* The issue will be fixed on June 12. We are sorry for the inconvenience.

An issue where the deployment effect display is not functioning correctly depending on the skill level of the following employees.

- Elizabeth Pendragon (non-rearm version)
- Oh Saerom
- Ironside

An issue where [The Elemental and the Beast Shepherd & Lurcher]'s HP is below 0.1%, it's Ultimate Skill gauge would not charge as intended.


- An issue where ascending and Descending Order filter functions for some trophies are not working as intended in the [Main Employee] tab in the [Profile Settings].

- An issue where the [Regenerated Knight]'s image is not displaying correctly in the [Danger Close Elimination Log].

- An issue where the Danger Close ranking is shown as 100% even though it is actually is not.

- An issue where the game would crash when attempting to start the stages with [Category 4 C.O.] on Android devices.

- An issue where Substream [Avenger]'s event store is opened earlier than it should be.

- An issue where the coupon code, [ CHILDBECOMEMETAL ], has ended earlier than announced.
> The coupon code's schedule will be extended for a week, ending on Sept. 4, 2024.
We are very sorry for the inconvenience.

- An issue where Milia Rage's Special Skill, [Septem Voices], targets an abnormal target sporadically.

- An issue where the error prevents the normal progression of the mission to create a fusion core within the TASKFORCE Plan.

- An issue where Special Catalyst, APT Core, S-APT Core's obtainable source is not displaying as intended.

- ​An issue where lines for Alex and Lyudmila's Counter Cases are not displaying as intended.

- An issue where CEOs can obtain the level 120 achievement rewards of the original employee, regardless of the rearmed employee's level.

- An issue where [Tuning Core]'s description from [APT Core] crafting is not displaying as intended.

- An issue where summon's icon does not appear while in battle.

- An issue where Freelancer Kim Chowon's Passive Skill, [Multi-Purpose Twin Mines: KC-001] - [Chasing Mine - Kachow]'s description is incorrectly written.

An issue where the 2024 Courageous season title do not display effects as intended.

An issue where the Employee Recall interface do not show the original copy and the other recall employees in the selectable option.
> CEOs who have done the Employee Recall before the fix will be given a separate solution for compensation.

An issue where Cafe Strega's 2nd Anniversary event shop is active when it is not supposed to be.

An issue where some of the texts in the Squad Tournament are not displaying as intended.

An issue where Special Abilities for [Tyrant Sword] in its [Expert] mode under [Featsured Emeny List] is not displaying as intended.

An issue where information including the Ranked Battle leaderboard is not showing up properly.

Once again, we apologize for any inconvenience to your gameplay.
Thank you for your support.

[October 16 - 22] On & Hot Time Event



Dear CEOs,

The On and Hot Time event from October 16 to 22 is scheduled as follows.

Please read carefully to use all vital buffs to enhance your company.

Thank you.

[h3]◆ On-Time Event Schedule[/h3]
  • October 17, 00:00 ~ October 22, 2024, 23:59 (UTC+9)
  • October 17, 10:00 ~ October 22, 2024, 09:59 (UTC-5)


[h3]◆ On-Time Event Gift[/h3]
  • 200,000 Credit
  • 15 Nano Precision Enhancement Modules
  • 35 Elite Gear Material


[h3]◆ How to Participate in the On-Time Event[/h3]
  • Event gifts will be given to your mailbox every day upon login.


[h3]◆ Hot Time Event Buff[/h3]

1) 20% Decreased Credit Cost on Crafting Gears

2) 20% Decreased Credit Cost on Tuning/Precision Gears
  • October 16, 00:00 ~ October 22, 2024, 23:59 (UTC+9)
  • October 16, 10:00 ~ October 22, 2024, 09:59 (UTC-5)


Note
  1. CEOs can only receive the On-Time event gift once a day.
  2. The On-Time event gift will be deleted when the valid period expires, please receive it within the period.
  3. Expired On-Time event gift cannot be restored by any means.
  4. The applied Hot Time effect can be checked by clicking the Hot Time buff image next to the nickname on the lobby screen.



[October 16] Shop Products



Dear CEOs,
Here is the list of new products featured in this week’s update.

Please look through them carefully, for you never know when they will come in handy!

The product's price may vary depending on the platform, residence, and the daily exchange rate.

Please check the link below for more updates and maintenance schedule information.

Patch Notes
[LINK]

[h2]▣ Packages[/h2]

【 Special Command Module Reset Package 】



Price: 1,980 Admin Coins
Purchase Limit: 2 times/account

▼ Available Schedule
▷ October 16, After the maintenance - October 30, 2024, 14:00 (UTC+9)
▷ October 16, After the maintenance - October 30, 2024, 00:00 (UTC-5)

▼ Composition
▷ 75 [SHIP COMP] Coupon
▷ 750 Black Box Fragment

※ This product is not refundable after purchase.


【 Special Fusion Core Package 】



Price: 4,400 Admin Coins
Purchase Limit: 1 time/account

▼ Available Schedule
▷ October 16, After the maintenance - October 30, 2024, 14:00 (UTC+9)
▷ October 16, After the maintenance - October 30, 2024, 00:00 (UTC-5)

▼ Composition
▷ 75 Fusion Core

※ This product is not refundable after purchase.


【 Weekly Resource Package 】



Price: 499 Admin Coins
Purchase Limit: 3 time/account

▼ Available Schedule
▷ October 16, After the maintenance - October 30, 2024, 14:00 (UTC+9)
▷ October 16, After the maintenance - October 30, 2024, 00:00 (UTC-5)

▼ Composition
▷ 550 Quartz
▷ 10,000 Eternium
▷ 1,000,000 Credit
▷ 3,000 Info

※ This product is not refundable after purchase.