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Once Human News

New free-to-play survival game Once Human isn't basking in praise, but it does have an unnecessarily granular character creator with no guard rails




Free-to-play survival game Once Human launched on Steam today, and after playing the NetEase production for an hour, my main observation is that the feeling of uncertainty and discovery that the survival genre used to be all about has lately been replaced with tutorial screens and boring exposition—the price of popularity, I guess! It's possible that Once Human opens up after you get past the copper ingot crafting lessons, and I've seen some cool monster designs so far, so that's a positive. Some of them were even of my own making...
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Multiple Character Creation Announcement

Dear Metas,

Based on player feedback, we have urgently opened up the functionality for multiple-character creation. You can now create characters on any server and embark on adventures with your friends.

Our initial decision to close multiple-character creation was due to the imperfect experience of playing with multiple characters. We had originally intended to update it after perfecting the multi-character play function by August 1, but unfortunately, it led to a poor gaming experience. We sincerely apologize for this.

Specific details will be synchronized in subsequent announcements.

Once Human Team

[FIXED] Missing server lists in some regions

We have already located the problem of being unable to obtain the server list for players in some regions and this issue has been FIXED.
We are very sorry for this problem and thank all players for their understanding and support. After the issue-fix is completed.

Spooky free-to-play open worlder Once Human is out today, and the devs have some crash and performance tips


From Zenless Zone Zero to The First Descendant, we seem to be experiencing a free-to-play explosion. Despair, ye time-constrained adults, for your carefully engineered shortage of pocket money offers no bulwark against the onslaught of games that want a slice of your evening or weekend. Today's big release, Once Human, at least features a giant schoolbus on monster legs, together with a less exciting but customisable van that just has wheels. In this open world survival shooter, you are a "Meta-Human" making your way around a landscape corrupted by Stardust, which has warped the scenery and will slowly drive you nuts.


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Once Human Official Release FAQ

Once Human Official Release FAQ

1. Platforms and Servers
Q1: How many characters can I create on the same account?
A1: In response to user feedback, we have expedited the re-introduction of the multiple character creation feature. You are now able to create characters across all servers and embark on adventures alongside your companions.

The decision to temporarily disable multiple character creation was made due to the suboptimal gameplay experience associated with this feature. Originally, we aimed to re-enable this functionality following its refinement by August 1. Regrettably, this approach resulted in a diminished gaming experience, for which we extend our sincere apologies.

Q2: Are game accounts cross-platform? Can I play on multiple platforms?
A2: Once Human accounts are cross-platform. If you log in using the same account, you will gain access to your character, regardless of platform.
However, cross-platform support is not available for some account types, such as Steam accounts, due to their inherent limitations. We will be adding more account options in the future to make it easier for you to play across platforms. For now, please choose your platform based on your personal preferences.

Q3: Can I play with players on other platforms if I log in using Loading Bay?
A3: Of course you can! All platforms have access to the same servers. Whether you log in through Loading Bay, Steam, or any other platform, you will be able to play with your friends so long as you are all on the same server.

Q4: What are seasons in the game? And what are scenarios?
A4: Once Human has a season system. Each server only exists for a single season, and only has a single scenario. The content available on the server depends on its scenario. Every scenario offers different rules, environments, and stories to diversify your experience.
When your current server's season ends, you can move all resources and items you have earned during the season to your personal domain at Eternaland. You will then be able to register for another season.
To make things easier to understand, we will have two servers at launch: Manibus (PvE only) and Evolution's Call (includes PvP content). You are free to choose whichever server you prefer.
We have many scenarios in reserve and are currently developing new scenarios. Keep an eye out for later announcements regarding new scenarios, they should be coming very soon.

Q5: Which scenario should I choose, Manibus (PvE) or Evolution's Call (PvP)?
A5: To make things simple for new players, Manibus (PvE) and Evolution's Call (PvP) will be similar at launch, with basically the same rules, content, and story. The main differences are as follows.
1. Manibus (PvE) does not include any PvP content. You will be able to fight powerful monsters and experience open-world survival with your friends and at your own pace.
2. Evolution's Call (PvP) includes PvP content, such as Stronghold Conquest. Nearly all PvE content will also be available, so you will still be able to enjoy fighting fearsome entities.
Rewards in both scenarios are the same. You should choose your scenario based on whether or not you want to take part in PvP content.


Q6: Will I lose all my rewards and items when a season ends? If not, which items will I keep?
A6: At the end of a season, you get to keep important resources like Blueprints, Cosmetics, Furniture Formulas, and Weapon Accessories.
However, common resources, weapons, and items will be transferred to your personal domain, Eternaland, to maintain fairness. Some resources in Eternaland can be carried over to a new season, while others can be used to construct your personal domain.
Eternaland offers freedom for customization, and we plan to add more features to encourage user-generated content. You can design Eternaland as you like and invite friends to join in the fun.

2. System Requirements and Installation
Q1. What languages does Once Human currently support?
A1: At launch, the PC version of Once Human is available in English, German, French, Japanese, Korean, and Traditional Chinese. We plan to add Russian and Spanish in September, and aim to support more languages in the future. Stay tuned for updates!
If you want the game to support your language, please let us know.
Just drop us a message on the Customer Service channel in the Feedback section on our Discord server.


Q2: What are the minimum and recommended system requirements?
A2: The following requirements are a reference for playing Once Human at 1080p.
Minimum:
OS: Windows 10 (64-bit)
CPU: Intel Core i5-4460
RAM: 8GB RAM
GPU: NVIDIA GeForce GTX 750 Ti, 4 GB or AMD Radeon R9 270
DirectX: Version 11
Available Storage Space: 55GB

Recommended:
OS: Windows 10 (64-bit)
CPU: Intel Core i7-7700
RAM: 16GB RAM
GPU: NVIDIA GeForce GTX 1060, 6 GB or AMD Radeon RX 580
DirectX: Version 11
Available Storage Space: 55GB SSD

For 60 fps performance:
OS: Windows 10 (64-bit)
CPU: Intel Core i5-12400F
RAM: 16GB RAM
GPU: NVIDIA GeForce GTX 3060 or AMD Radeon RX 6650 XT
DirectX: Version 11
Available Storage Space: 55GB SSD

Q3: Why does Once Human require so much storage space and RAM?
A3: Once Human offers a high-quality audiovisual experience. This requires a large amount of storage space for HD images, textures, sound effects, and map files. Additionally, as an MMO survival game, we aim to render long viewing distances so that players can see structures in the world as far as possible. We are continuously working to optimize the game for the best possible experience. Thank you for your understanding.


Q4: Why can't I change the install location of Loading Bay?
A4: While trying to change Loading Bay's install location, you may receive no response when you click the Browse button. If this occurs, try deleting all Once Human and Loading Bay files from your device, then download and install them again.
If you have not previously installed Loading Bay, and receive no response when you click the Browse button to change the install location, then please contact us via the Customer Service channel in the Feedback section on our Discord server

Note: We are planning to release an update that will allow you to migrate the game files to a new location in the future. Stay tuned for more information!

Q5: The language I chose when installing Loading Bay is not available in Once Human. How do I fix this?
A5: When you install Loading Bay, you are asked to select a language for the launcher. However, Once Human has separate language settings available inside the game. We are working on adding more supported languages. Thank you for your understanding.

Q6: Why can't I switch to a different Loading Bay account?
A6:If you wish to switch to a different game account, you must first log out of your current Loading Bay account, then log in using your new account. We will continue to optimize account features to make it easier to switch accounts in the future.

Q7: When I click the Download button, nothing happens. How do I fix this?
A7: Check if you are using a VPN. If so, disable the VPN, then restart the client and re-download Once Human.

Q8: What should I do if the game fails to download or install?
A8: Check if your network connection is stable and that your device meets the minimum requirements. Try restarting the client or deleting all game files, then reinstall Once Human. If the issue persists, contact Customer Service in the Feedback section on our Discord server.
Tip: Before installing Once Human, check if you have sufficient storage space on the installation drive to avoid any problems with installing the game.

Q9: I get a low frame rate when playing Once Human. What should I do?
A9: Try reducing the game's graphics settings to increase the frame rate. For instance,
a) Lower the resolution.
b) Lower special effects or texture quality.
c) Lower the rendering quality or other settings.
You can find these settings by pressing [ESC] → [Settings] → [Graphics] → [Performance].

Q10: My device exceeds Once Human's minimum system requirements. Why am I still getting slow performance in the game?
A10: Even if your device exceeds Once Human's minimum system requirements, slow performance could result from several factors. Try reducing graphics settings such as texture quality to improve the game's performance.
If you encounter slowdown during your playthrough, report it to our Customer Service in the Feedback section on our Discord server.

Q11: The game keeps crashing. How do I fix it?
A11: If the game keeps crashing or if you encounter any graphical errors, try updating your drivers or repairing the game client. If the issue persists, go to Customer Service in the Feedback section on our Discord server, and we will assist you as soon as possible.
Certain controllers, such as pedals and gearbox controls for driving games, or joysticks for flying games, may cause compatibility errors with Once Human. If you have any such controllers attached, try disconnecting them.

Q12: How do I give feedback if I encounter any problems?
A12: Visit https://discord.gg/ryyy9GtP to join our official Discord server, then send your feedback to our Customer Service in the Feedback section on our Discord server.
Method 1: Go to Customer Service in the Feedback section on our Discord server and follow the instructions.

Method 2: Join our official Discord server, click on [Show Member List] in the top right corner, then click [Once Human Game Support] to send us a direct message.



Q13. Will Once Human support DLSS at launch?

Once Human does not support DLSS at launch due to the ongoing optimization and integration of certain features. However, DirectX 12 is supported, although it might result in a slight frame drop compared to DirectX 11.

Q14. Will Once Human support controllers and Steam Deck at launch?

Due to ongoing technical adjustments, Once Human does not support controllers and Steam Deck at launch. Our development team is actively working on changes to bring controller support as soon as possible. We expect to complete this by August.


3. In-game Rewards
Q1: Will there be any launch rewards for the official release?
A1: In celebration of Once Human making it to the top five on Steam's Global Top Wishlist, all players will receive milestone rewards.

Q2: How do I claim my rewards for participating in the CBT?
A2: Lightforge Medals will be delivered to the mailbox of your first character. Other rewards, such as Cosmetics and Avatars, will be sent to the email address you provided as Redemption Codes. You can then redeem these codes in the game.
Note: Lightforge Medals can only be redeemed to the same account used during the CBT. If you encounter any issues, contact us via the in-game Customer Service.

Q3: Where can I follow Once Human on social media?
A3: You can follow us on the following social media platforms to gain access to the latest news and events.
Discord: https://discord.gg/oncehuman
X (English): https://twitter.com/OnceHuman_
X (Japanese): https://twitter.com/OnceHuman_JP
Facebook (English): https://www.facebook.com/OnceHumanOfficial
Facebook HMT: https://www.facebook.com/OnceHumanHMT
YouTube: https://www.youtube.com/@oncehuman_official
TikTok: https://www.tiktok.com/@oncehuman_official
Reddit: https://www.reddit.com/r/OnceHumanOfficial/
Instagram: https://www.instagram.com/oncehuman_official/
NAVER: https://game.naver.com/lounge/Once_Human/home


Q4: What free cosmetics and rewards are available during the launch period?
A4: You can obtain all weapons and gear in the game for free. Additionally, you can unlock over 700 rewards as you explore the expansive 256 square kilometers open world. These rewards include 400 unique weapons and weapon accessories, 200 building modules, 100 armor types, and numerous cosmetic items. Stay tuned for the latest events and announcements for more details.

4. For Veteran Players
Q1: I lost my Redemption Code from Steam Next Fest. Can I recover it or receive a new one?
A1: No, we are unable to re-send Redemption Codes.

Q2: I have an existing installation of Once Human. Do I need to delete it before downloading the official release?
A2: Yes, you will need to delete previous game versions and launchers and re-download the game.


Other
Q: How do I report rule violations by other players? How do I appeal if I've been falsely reported by other players?
A: You can report cheating or other violations on our official Discord server. Visit https://discord.gg/oncehuman and join our Discord server, then file the report using the Anti-cheat Bot.
After joining our Discord server, click the [Show Member List] button in the top right corner, click [Anti-cheat Bot], and send a direct message to file the report.
Provide as much information as possible to help us verify and address the issue quickly.