SEA Region Network Issues
Greetings, Commanders!
Especially those from the SEA region this time!
We are aware of the lag issues you've got to experience lately. We've spent quite a while investigating the potential causes and it almost drove us insane as there seemed to be no issue whatsoever.
Until we found out that SEA-ME-WE 5 cable that connects the SEA region to Middle East and Western Europe had been damaged, causing loss of roughly 60% of bandwidth.
WWA is a PvP game, so peer-to-peer connection is crucial. Any data loss causes both players to suffer in-game lags. As result, any time a player from the SEA region is matched against an "outside world" player, both of them might experience lags of different degrees.
We are analyzing the potential actions that could improve the situation given that cable repairs might take weeks and weeks. I hope to be able to share more details soon, but that's it as of now. We know your game experience is disrupted and we appreciate your patience with us!
Especially those from the SEA region this time!
We are aware of the lag issues you've got to experience lately. We've spent quite a while investigating the potential causes and it almost drove us insane as there seemed to be no issue whatsoever.
Until we found out that SEA-ME-WE 5 cable that connects the SEA region to Middle East and Western Europe had been damaged, causing loss of roughly 60% of bandwidth.
WWA is a PvP game, so peer-to-peer connection is crucial. Any data loss causes both players to suffer in-game lags. As result, any time a player from the SEA region is matched against an "outside world" player, both of them might experience lags of different degrees.
We are analyzing the potential actions that could improve the situation given that cable repairs might take weeks and weeks. I hope to be able to share more details soon, but that's it as of now. We know your game experience is disrupted and we appreciate your patience with us!